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66103 Rev 01
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Technical Support
1-800-327-5625
www.kwikset.com
Troubleshooting
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Home Connect 620 may not have been ‘handed’ properly. (The ‘handing’ process tells the lock which direction
to extend the deadbolt.) Home Connect 620 will automatically determine the bolt direction the first time it is
powered up and after the first motorized operation. If you need to re-hand the lock, please see the
installation guide:
Home Connect 620 Installation Guide PDF - English / Spanish
Home Connect 620 might be jamming. Check that the bolt hole is at least 1” deep so the bolt fully extends
(Fig. 2). Check that the door closes properly so that when the deadbolt is extended, it is going into the bolt hole
and not hitting the deadbolt strike or door frame. Check that the mounting screws securing the exterior keypad
are not over-tightened. Please see
Warped Door Installation Guide
for additional information.
For new installations, please be sure to check that the lock was installed with the latch extended
and in the lock position.
Home Connect 620 will not lock if there are no access codes programmed to prevent accidental lockouts. For
information on how to program access codes, please see the installation:
Home Connect 620 Installation Guide PDF - English / Spanish
Home Connect 620 will not lock if your batteries are too low so as to prevent accidentally locking you out.
For information on how to change your batteries, please see E in
Section 4
.
Home Connect 620 may not be locking if the bolt hole on the door frame is not deep enough.
Make sure the bolt hole on the door frame is at least 1” deep and clear of any debris (Fig. 2).
Home Connect 620 may not be locking due to a misalignment with the door, door frame, and/or strike.
For more information on how to address misalignment, please see the installation guide:
Home Connect 620 Installation Guide PDF - English / Spanish
Home Connect 620 may not be locking if it was not ‘handed’ properly. For more information on lock handing,
please see the installation guide:
Home Connect 620 Installation Guide PDF - English / Spanish
Check that the LED setting on the interior of the lock is set to ON. For detailed instructions on how to change
lock settings, please see the installation guide:
Home Connect 620 Installation Guide PDF - English / Spanish
Check that the batteries have power, are inserted correctly into the battery pack, and that the battery pack is
inserted correctly. For detailed instructions on how to change the batteries, please see E in
Section 4
.
Check that the cable between the keypad and the interior is connected with the proper alignment and is
completely inserted. For detailed instructions on how to connect the cable, please see the installation guide:
Home Connect 620 Installation Guide PDF - English / Spanish
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When I try to lock the Home Connect 620 deadbolt,
it makes noises but doesn’t lock.
Why isn’t my Home Connect 620 locking using the 1-Touch Locking button
or smartphone (after enrolling it with a home automation system)?
The keypad on my Home Connect 620 doesn’t light up or
wake up when I push a button.
1”
(25mm)
Fig. 2
