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Technical Support
1-800-327-5625
www.kwikset.com
Smart Home System
Yes, Home Connect 620 smart lock can work with Amazon Alexa and Google Assistant through a home automation
system. Please consult your home automation system for more information.
Yes, Home Connect 620 smart lock can be controlled from anywhere there’s an internet connection once connected
to a home automation system. Please consult your home automation system for more information.
Yes, Home Connect 620 smart lock can be controlled from your smart device anywhere there’s an internet
connection once connected to a home automation system. Please consult your home automation system
for more information.
The lock may already be enrolled in a home automation system. To resolve this:
1) Unenroll the lock from the home automation system. Please consult the home automation system for
more information.
2) Factory Reset the lock. Several attempts may be required. For instructions, please see the installation
guide:
Home Connect 620 Installation Guide PDF - English / Spanish
3) If the lock still cannot be added to a home automation system after several Factory Resets, the Anti-
Theft feature may have been activated by the previous home automation system. Please consult the home
automation system for more information on how to deactivate Anti-Theft.
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Does Home Connect 620 work with other smart home devices
such as Amazon Alexa or Google Assistant?
Can I control Home Connect 620 from anywhere?
Can I control Home Connect 620 with my smart device?
Why can’t the lock be added to a Z-Wave Home Automation System?
