background image

First 

Aid

kvm-tec 

media

4K

connect 

12G SDI - 4K

RMA Form

RMA Form

If the shoe pinches, then we are there for you!

RMA  - request

If the shoe pinches, then we are there for you!

Contact Information

Company

Contact person

email

phone  number

customer from

MVX1

Fiber

copper

MX48

Fiber

copper

MX2000

Fiber

copper

UVX

Fiber

copper

Switching Manager

copper

SVX2

MVX2

Fiber

copper

copper

Firmware & Upgrade

Firmware Nr.:

Memory Option

RS232

VGA

Sound

Switching

Other connected devices 

(Switches, HUBs, Touch-
screens, Webcams,.....)

Problem description

Almost done!

If you want to be even faster on the phone, the following data would be helpful:

No power

No Link

VGA problem

No connection

DOA (dead on 
arrival)

Stripy screen

No Video

No USB

Mouse/ Key-

board doesn´t 
work

LED Status local/CPU

LED Status remote/CON

red

orange

green

glowing

fl ashing

red

orange

green

glowing

fl ashing

Please send your RMA to Heidi Brosig    email [email protected]

Resolution:

Fix

kvm-tec electronic gmbh

Gewerbepark Mitterfeld 1A, 2523 Tattendorf, Austria

+43 2253 81912-30 - [email protected]

copper

RMA Number 

fi ber 

copper

Product

single 

dual  

SWTICHING MANAGER 

Содержание 6940 SET media4Kconnect 12G SDI

Страница 1: ...0 SET media4Kconnect 12G SDI redundante Version 6960L CPU LOCAL 6980 SET media4Kconnect 12G SDI uncompressed Version 6980L CPU LOCAL CHECK YOUR EXTENDER www kvm tec com kvm tec First Aid Check out our Installation Channel media4Kconnect 12G SDI 4K media ...

Страница 2: ...he PC to the DP socket SDI in of the Local device and connect the screen on the remote side with the DP cable HAVE FUN Your kvm tec Extender is now in use for many years MTBF approx 10 years Duplex multimode OM4 fiber cable LC up to 300m 984 ft main link 1 Duplex multimode OM4 fiber cable LC up to 300m 984 ft main link 2 FIBERCABLE Please also use an OM4 cable to have enough bandwidth SDI out to M o...

Страница 3: ...ad LED is blinking green Different firmware or USB is not compatible e mail to support kvm tec com LED are lighting differently Different firmware To enter on screen menu check firmware version To enter the On screen menu press the Scroll Lock key five times in quick succession The currently installed firmware version is displayed below the menu If firmware update does not work please send an e mail to ...

Страница 4: ...have the correct firmware Check if the DDC is set correctly in the menu under point o Check if the net work switch is setup correctly and has enough bandwidth Contact kvm tec support Check if other units have the same behaviour We are here for you to answer your questions about installation Manual download www kvm tec com or kvm tec Installationchannel on our homepage personally 43 2253 81912 5 5 C...

Страница 5: ... we are there for you Support Form Support Form Support request If the shoe pinches then we are there for you Contact Information Company Contact person email phone number customer from device type Fiber copper single Switching Manager Firmware Upgrade Firmware Nr Memory Option RS232 VGA Sound Switching Other connected devices Switches HUBs Touch screens Webcams To support your case as quickly as ...

Страница 6: ...nnected devices Switches HUBs Touch screens Webcams Problem description Almost done If you want to be even faster on the phone the following data would be helpful No power No Link VGA problem No connection DOA dead on arrival Stripy screen No Video No USB Mouse Key board doesn t work LED Status local CPU LED Status remote CON red orange green glowing flashing red orange green glowing flashing Please...

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