First
Aid
kvm-tec
MASTERLINE MVX
smart connection
RMA Form
If the shoe pinches, then we are there for you!
RMA - request
If the shoe pinches, then we are there for you!
Contact Information
Company
Contact person
phone number
customer from
device type
SVX1
MVX1
Fiber
copper
MX48
Fiber
copper
MX2000
Fiber
copper
UVX
Fiber
copper
Switching Manager
copper
SVX2
MVX2
Fiber
copper
copper
Firmware & Upgrade
Firmware Nr.:
Memory Option
RS232
VGA
Sound
Switching
Other connected devices
(Switches, HUBs, Touch-
screens, Webcams,.....)
Problem description
Almost done!
If you want to be even faster on the phone, the following data would be helpful:
No power
No Link
VGA problem
No connection
DOA (dead on
arrival)
Stripy screen
No Video
No USB
Mouse/ Key-
board doesn´t
work
LED Status local/CPU
LED Status remote/CON
red
orange
green
glowing
fl ashing
red
orange
green
glowing
fl ashing
Please send your RMA to Heidi Brosig email [email protected]
Resolution:
Fix
kvm-tec electronic gmbh
Gewerbepark Mitterfeld 1A, 2523 Tattendorf, Austria
+43 2253 81912-30 - [email protected]
copper
RMA Number