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KDD4870
EN
refrigerator freezer
2.4. Troubleshooting
If you experience a problem with your appliance or are concerned
that the appliance is not functioning correctly, you can carry out the
below easy checks before calling the Customer Support Service.
You can carry out some easy checks according to this section before
calling the Customer Support Service.
Warning!
Don’t try to repair the appliance yourself. If the problem
persists after you have made the below mentioned checks, contact
a qualified electrician, the Customer Support Service or the local
Worten where you purchased the product.
Problem
Possible cause & Solution
Appliance is not
working correctly.
Check whether the power cord is plugged into
the power outlet properly.
Check the fuse or circuit of your power supply,
replace if necessary.
The room temperature is too low. Try setting
the compartment temperature to a colder setting
to solve this problem.
There are odours
coming from the
compartments.
The interior may need to be cleaned.
Some food, containers or wrapping cause
odours.
There is a noise
coming from the
appliance.
The sounds below are quite normal:
• Compressor running noises, compartment or
other compartments.
• Gurgling sound similar to water boiling.
• Popping noise during automatic defrosting.
• Clicking noise before the compressor starts.
Other unusual noises are due to the reasons
below and may need you to check and take
action:
• The cabinet is not levelled.
• The back of the appliance touches the wall.
• Bottles or containers fallen or rolling.
The motor runs
continuously.
It is normal to frequently hear the sound of the
motor; it will need to run more when in following
circumstances:
• Temperature setting is colder than necessary
• Large quantity of warm food has recently been
stored within the appliance.
• The temperature outside the appliance is too
high.
• Doors are kept open too long or too often.
• After you install the appliance or it has been
switched off for a long time.
A layer of frost
occurs the
compartment.
Ensure food is placed within the appliance
allowing sufficient ventilation.
Ensure the door is fully closed.
To remove the frost, please refer to the
“Maintenance” chapter.
A layer of frost
occurs the
compartment.
Ensure food is placed within the appliance
allowing sufficient ventilation. Ensure the door is
fully closed. To remove the frost, please refer
to the “Maintenance” chapter.
Temperature
inside is too
warm.
You may have left the doors open too long or
too frequently; or the doors are kept open by
some obstacle; or the appliance is located with
insufficient clearance at the sides, back and top.
Temperature
inside is too cold.
Increase the temperature by following the
“Display controls” chapter.
Doors don’t close
easily.
Check whether the top of the refrigerator
is tilted back by 10-15 mm to allow the doors
to self-close, or if something inside is preventing
the doors from closing.
Water drips
on the floor.
The water pan located at the rear bottom of
the cabinet may not be properly levelled or
the draining spout located underneath the top
of the compressor depot may not be properly
positioned to direct water into this pan or the
waterspout is blocked. You may need to pull the
refrigerator away from the wall to check the pan
and spout.
The light is not
working.
The light may be damaged. Refer to the
“Replacing the lighting lamp” chapter.
