15
TROUBLESHOOTING GUIDE
PROBLEM
RECOMMENDATION
The machine fails to turn on when you press
the On/Off key.
Check that the power supply cord plug is correctly inserted in the
socket.
Water or steam comes out unexpectedly
from the steam nozzle
In case of repeated runnings, some drops may flow out from the steam
nozzle.
The espresso or coffee is not hot enough.
Change the coffee temperature setting.
Pre-heat the cups by rinsing them in hot water or under the steam
nozzle.
The coffee is too weak or not strong
enough.
Check that the coffee bean container contains sufficient coffee and
that beans are not jammed.
Do not use oily or sugar coated or flavored coffee / espresso beans.
Reduce the volume of coffee selected using the rotating knob.
Turn the grinding fineness button to the left to obtain a finer grind.
Prepare your beverage by dividing it in 2 cycles by choosing the 2-cup
function.
The coffee flows too slowly.
Turn the grinding fineness button to the right to obtain a coarser grind
(may depend on the type of coffee used).
Perform one or several rinsing cycles.
The coffee is not creamy enough.
Turn the grinding fineness button to the left to obtain a finer grind (may
depend on the type of coffee used).
Change the Claris Aqua Filter System (follow instructions page 6)
Perform one or several rinsing clycles.
The coffee does not come out of the outlet
holes.
An incident has been detected by the machine during the cycle. The
machine automatically runs an initializing cycle and is ready for a new
cycle.
You used ground coffee instead of coffee
beans.
Use your vacuum cleaner to remove the ground coffee in the coffee
bean container.
The grinder makes a strange noise.
There may be foreign bodies in the grinder or not enough beans.
Check that the container is full, not jammed and free of foreign bodies.
Contact your Krups Service Center.
The grinder setting button is difficult to turn.
Only turn the setting button during grinding.
Steam does not come out of the nozzle.
After switching off your appliance and leaving it to cool:
Make sure the tip of the steam nozzle is properly installed. Make sure
the steam nozzle is not clogged at the aerator (if necessary clean the
steam nozzle aerator with the needle supplied). Empty the tank and
remove the Claris filter. Fill the tank with mineral water high in calcium
(> 100 mg/litre or .015 oz/gallon), it may take as many as 5 to 10
cycles of steam at 60 seconds each cycle to achieve a continuous jet
of steam.
Not enough froth on the milk.
Check that the steam is able to come out of the nozzle (unclog the
little air outlet upper lever of the steam nozzle if needed).
Use a cold container and freshly opened container of milk.
Change the type (use 1 or 2% milk) or brand of milk as appropriate.
The milk froth is too bubbly.
Check that the two ends of the small stainless steel tube are correctly
installed into the steam nozzle flexible part.
The Auto-Cappuccino accessory does not
suck in the milk (accessory sold separately).
Ensure that the tube immersed in the milk is not blocked.
Check that the flexible tube is not twisted and that it is correctly
installed into the accessory to avoid any air being sucked in.
After switching of your appliance and leaving it to cool, unblock the
outlet of the Auto-Cappuccino accessory.
You have filled the water tank, but the
warning message remains displayed.
Check for correct positioning of the tank in the coffee maker.
Check that the float at the bottom of the tank is not stuck.
Rinse the accessory and if necessary remove scale.
The cleaning or descaling program will not
start.
Disconnect the machine for 20 seconds then turn on again.
IFU KRUPS Nafta_Premium_USA_xxxxxxxx 31/05/10 14:33 Page15
