KRUPS
SERIE EA9000
46
PROBLEM / MALFUNCTION
PROBABLE CAUSES
CORRECTIVE ACTIONS
The coffee is not creamy.
n
The machine may need to run a
cleaning cycle.
n
The coffee is not fresh enough.
n
Start a cleaning of the machine
(see section 8).
n
Try using fresher coffee beans /
grounds.
The coffee grinder makes a
strange noise.
n
Foreign bodies are inside the
grinder.
n
Check whether you can extract the
foreign body using a tool. Unplug
the machine before you do this.
n
Contact the KRUPS Customer
Service.
No steam comes out of the nozzle.
n
The nozzle or the nozzle support is
blocked.
n
The water used is not suitable for
making steam.
n
Wash the steam nozzle manually
(see section 8); clean and unblock
each part.
n
Check that the steam nozzle is
screwed on properly.
n
Empty the tank and remove the
Claris cartridge temporarily.
n
Fill the water tank with mineral
water with high calcium content
(>100 mg/l) and carry out steam
cycles (5 to 10) consecutively into
a recipient until you get a
continuous jet of steam.
There is not enough milk froth.
n
The steam does not come out
properly.
n
The milk is not cold enough.
n
See paragraph above.
n
We recommend that you use cold
pasteurised or UHT milk, freshly
opened.
The milk froth is not fine enough.
n
The steam does not come out
properly.
n
The milk is not suitable.
n
Check that the milk is fresh and
cold.
n
Check that there is enough milk in
the glass.
n
Wash the steam nozzle manually
(see section 8); clean and unblock
each part.
n
Check that the steam nozzle is
screwed on properly.
n
We recommend that you use cold
pasteurised or UHT milk, freshly
opened.
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