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V. Troubleshooting
Because of the individual characteristics of your pool, some additional adjustments may be required
to get the best performance from your Kreepy Krauly.
If there seems to be a problem, check these common causes of cleaner problems. If you still need
help, call your pool professional or call our Customer Helpline at 1-919-775-1286.
— Is bottom main drain closed?
Close drain
— Is filter clean?
Clean filter
— Is pump strainer basket clean?
Clean basket
— Is debris blocking the bottom
of Kreepy Krauly?
Remove debris
— Are there any leaks in the hose?
Replace leaky section
— Is automatic regulator valve
free of debris?
Clean valve
If Kreepy Krauly is not moving or not pulsating.
• Check to ensure that the main drain and all suction lines are closed, except for the suction
line to which Kreepy Krauly is attached.
• Check for debris in the filter or pump basket.
• Check for debris in Kreepy Krauly’s flapper. Debris may prevent flapper movement or
restrict flow. See page 13 for instructions.
• Pool pump and filter system may be too small (incapable of providing 25 gallons per
minute water flow). Consult your pool professional.
If Kreepy Krauly stays in one end of the pool.
• Check the return line water flow and re-direct as necessary with an eyeball diverter.
Refer to page 10.
• Check that hose is long enough to reach to end of pool. Refer to page 10.
• Check that Kreepy Krauly has proper hose balance. Refer to page 9.
If Kreepy Krauly stays on the main drain.
• Check to ensure that main drain is closed. A pool professional may need to assist you.
• Check to ensure that a main drain grate is installed.
• If main drain is not flush with the pool floor, consult your pool professional.
If Kreepy Krauly slows or stops and air bubbles enter the pool at the return line.
Find and correct the air leak that is causing the pump to lose its prime:
• Check the hose to ensure there are no leaks.
• Check the vacuum connection. It should be submerged so no air enters the system.
• Check the pump basket lid for looseness, cracks, and worn or missing O-rings. If you need
assistance, contact your pool professional.
If Kreepy Krauly is moving too fast.
