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TROUBLESHOOTING GUIDE
The Olivia corn / wood pellet burning stove has been meticulously designed & engineered to be as trouble-free
as possible, provide many years safe, reliable performance when properly maintained and quality fuel is used.
All Kozy Heat products are quality control tested and approved prior to leaving our factory.
In rare occasions, the stove may fail to operate properly. Troubleshooting and diagnosing the problem is relatively
simple to complete.
TROUBLESHOOTING:
NOTE: Anytime we use the word "fuel’ it refers to corn, wood pellets or a mixture of both.
PROBLEM:
The stove goes out shortly after start up for no apparent reason.
PROBABLE CAUSE
1. Auger was empty at start up. Fire went out before fuel started to drop.
2. Strong wind from direction the termination kit is pointing.
3. P.O.F. (proof of fire) switch did not detect enough heat.
4. Vacuum switch did not detect negative pressure inside the firebox.
SOLUTION:
1. Depress the ‘Auger’ button to feed fuel into the burn pot more often.
2. Block wind from termination cap. This may require a different cap. Contact your dealer for more
information.
3. Use between 4 to 6 oz. of pellets in the burn pot for starting. Using less than this amount may not create
enough heat to close the P.O.F. switch (110 degrees F).
4. The ash drawer door or the main door may be open just enough to lose vacuum pressure. If the unit was just
cleaned, the side clean out door may be loose or open. Check all doors or openings to make sure they are
closed tight. If they are, a vacuum pressure test may have to be done by your dealer.
PROBLEM:
1. Auger stops feeding fuel.
2. Auger feeds fuel for a little while then stops.
PROBABLE CAUSE:
1. Hopper lid is open or corn/pellets are setting on the ledge near the hopper switch. This can cause the switch
to remain open.
2. P.O.F. switch is not sensing enough heat.
3. Vacuum switch is not closed, not sensing negative pressure inside the firebox.
4. High wind.
SOLUTION:
1. Clean ledge between the hopper and hopper lid. Close hopper lid.
2. Begin the start up procedures over. You may need to dump the burn pot first, and then add pellets to the
burn pot (6oz.). Press the ‘On/Off’ button to restart.
3. The door or the ash drawer is open enough to allow air into the firebox and loose vacuum pressure.
4. The wind will have to be blocked or a wind cap may be required.
