#NDK-
34-i R.1 July 2022
4
2
Hussong Mfg. Co., Inc. Kozy Heat Fireplaces
13.0 TROUBLESHOOTING
ATTENTION: Troubleshooting must be performed by a qualified
technician.
Before proceeding with the steps in the following
troubleshooting guide,
•
Verify proper 120VAC power supply to the 6V DC transformer.
•
Verify the control module back-up battery pack and the remote
control batteries are fresh and installed with correct polarity.
•
Verify all connections between the wire harnesses and the
system components are proper and positive.
•
Verify the communication link is established between the remote
control and the Komfort 8K1 control module.
•
Verify inlet pressure meets the recommended inlet pressure. If
necessary, adjust line pressure regulator.
•
To isolate remote functionality from the control system when
troubleshooting, turn the ON/OFF/REMOTE selector switch on
the control module to ON.
Issue
Cause
Solution
Pilot will not light
Electrical power interrupted or
disconnected
Restore electrical power to appliance or use battery back-up.
Wiring disconnection
Ensure batteries are fully charged if using battery back-up as power
source.
Use wiring schematic in this manual to determine that all wiring
connections are secure and correct.
Control module selector switch
not set properly
Verify the ON/OFF/REMOTE selector switch is ON mode or REMOTE
mode.
Gas supply turned off
Check remote shut-off valves from the appliance. Usually there is a valve
near the main gas line. There may be more than (1) valve between the
appliance and main gas line.
LP/NG switch on control system
not engaged
Verify the switch on the control module is set to the correct gas fuel type.
Pilot will not stay lit
No propane in tank
Check propane tank. Refill if necessary.
Low gas pressure
Consult a plumber or a gas supplier.
Can be caused by situations such as a bent line, too narrow diameter or
pipe, or a low line pressure.
Pilot flame not making contact
with the flame rectification sensor
on the pilot assembly
Verify the pilot flame envelopes the top of the flame sensor and extends
far enough onto burner for ignition.
Pilot flame always on, or
will not extinguish
Control system set to Pilot-on-
Demand ignition mode
Set control system to intermittent pilot ignition mode. Refer to section
10.8.7, PILOT IGNITION SELECTION
on page 37.
TROUBLESHOOTING
