34
TROUBLESHOOTING
Issue
Cause
Solution
Pilot and burner
extinguish while in
operation
No LP (propane) gas in tank
Check LP (propane) tank. Refill if necessary.
Incorrect glass assembly
installation
Refer to Section 9.1 Glass Assembly on page 21.
Incorrect vent cap installation
Adjust if necessary.
Vent cap blockage
Remove debris if necessary.
Exhaust vent pipe leaking
exhaust gases back into firebox
Check for leaks and repair if necessary.
Soot appears on glass
Improper log placement
Refer to Section 9.3 J34-500 Log Set Installation on page 22.
Improper venturi setting
Venturi air shutter may need to be opened slightly to allow more air
into the gas mix. Refer to Section 12.2.1 Burner Venturi on page
32.
Incorrect vent cap installation
Adjust if necessary.
Vent cap blockage
Remove debris if necessary.
Flame burns blue and lifts
off burner
Improper venturi setting
Venturi air shutter may need to be opened slightly to allow more air
into the gas mix. Refer to Section 12.2.1 Burner Venturi on page
32.
Incorrect vent cap installation
Adjust if necessary.
Blockage or leakage of the vent
system
Check the vent pipes for leaks, and the vent cap for debris. Repair
the vent pipes or remove debris from vent cap, if necessary.
No reaction to command
Battery back batteries or
remote control batteries low
Replace batteries.
No communication between
remote control and IFC module
Reprogram remote control to IFC module.
A maximum number of failed
ignitions or flame restorations
has been reached
Reset IFC module.
