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ETXexpress-WPM User’s Guide                                                                           page  93
 

 

 

B: Troubleshooting 

This chapter provides basic troubleshooting information. If you need assistance, please 
call Customer Service. 

Troubleshooting 

General Guidelines 

The components of a computer are all interrelated. That is, a “video” problem may be 
caused by the disk controller. The simplest diagnostic technique involves replacing the 
suspect card with a new one. If that doesn’t fix the problem, remove all cards except for 
the minimum required by the system. Then run the system, replacing each card until the 
problem shows itself. 

 

 

 

 

WARNING 

The following procedures may involve working with high voltage, 

which could injure you. Avoid shorting the circuits as this can 

damage the computer. 

 

 

 

 

 

 

 

CAUTION 

The following procedures involve working with a device that is 

sensitive to static electricity. Use proper precautions to protect 

against electrostatic discharge (ESD). Only qualified personnel 

should attempt these procedures. 

 

 

 

 

 
 
 
 
 
 
 
 
 
 
 

Содержание ETXexpress-WPM

Страница 1: ...ETXexpress WPM User s Guide Document Revision 2 0 April 2009 Kontron America...

Страница 2: ...oducts protected by copyrights or patents and does not convey any license under the patent rights of Kontron nor the rights of others Kontron is a registered trademark of Kontron All trademarks regist...

Страница 3: ...static Discharge 14 Installation 16 3 Introduction 17 ETXexpress WPM 17 ETXexpress Module Overview 18 Understanding ETXexpress Functionality 18 ETXexpress Reference Documents 19 About PCI Express 19 T...

Страница 4: ...42 PS 2 Mouse 43 Parallel Port 43 Serial Ports 1 and 2 44 Watchdog Timer 44 9 System Resources 45 Interrupt Request IRQ Lines 45 Direct Memory Access DMA Channels 46 Memory Area 47 I O Address Map 47...

Страница 5: ...rms and Definitions 87 B Troubleshooting 93 Troubleshooting 93 General Guidelines 93 Unit doesn t power up when switched on 94 System gains power but computer doesn t run No disk activity or beeps 94...

Страница 6: ...29 Figure 5 Side View with Socketed Processor and RA Memory 29 Figure 6 2nd Side View with Socketed Processor and RA Memory 29 Figure 7 Side View with BGA Processor and RA Memory 30 Figure 8 2nd Side...

Страница 7: ...rd parties are concerned Copyright Notice Copyright 2006 Kontron All rights reserved No part of this manual may be reproduced transmitted transcribed stored in a retrieval system or translated into an...

Страница 8: ...ote A note is used to make helpful information stand out Important An important note indicates information that is important for you to know CAUTION A CAUTION indicates potential damage to hardware an...

Страница 9: ...not in an as new and resalable condition are not eligible for a credit return and will be returned to the customer Limited Warranty Effective April 1 1998 all products carry a 2 year limited warranty...

Страница 10: ...nty repairs and building replacement products If Kontron repairs or replaces a product its warranty term is not extended Kontron will normally return your replacement or repaired items via ground Over...

Страница 11: ...e at http www kontron em com index en html for the latest product documentation utilities and drivers If the information does not help solve the problem contact Kontron by telephone Asia Europe North...

Страница 12: ...page 12 ETXexpress WPM User s Guide This page intentionally left blank...

Страница 13: ...ost Sales Technical Support WARNING High voltages are present inside a computer chassis when the unit s power cord is plugged into an electrical outlet Turn off system power turn off the power supply...

Страница 14: ...king tabs before disconnecting the cable As you pull connectors apart keep them evenly aligned to avoid bending any connector pins Also before connecting a cable make sure both connectors are correctl...

Страница 15: ...onents and boards with care Don t touch the components or contacts on a board Hold a board by its edges or by its metal mounting bracket Do not handle or store system boards near strong electrostatic...

Страница 16: ...r J22 on the Carrier Board and fasten module to carrier with appropriate hardware 5 Plug the ATX power supply into a surge protector that is plugged into an electrical outlet Make sure that the extern...

Страница 17: ...in mini DIMM modules in vertical configuration or 1 on board socket in horizontal configuration In line with the fact that PCI Express is the primary data path for the vast majority of future focused...

Страница 18: ...ete explanation of the features pin outs and signals of each of the Module Pin out Types 1 5 please see the COM Express Specification The COM Express Specification is available on the PICMG PCI Indust...

Страница 19: ...of ETXexpress modules About PCI Express PCI Express has become the primary data path for upcoming x86 based systems Non PCI Express components such as PCI plug in cards can still be supported with th...

Страница 20: ...e Part No Description 38005 0000 95 1 Passive Heatsink for ETXexpress WPM BGA 38005 0000 95 2 Active Heatsink for ETXexpress WPM BGA These heatsinks are designed to used with a Ball Grid Array BGA pac...

Страница 21: ...ETXexpress WPM User s Guide page 21 Photos Figure 1 ETXexpress WPM with Vertical Memory Sockets...

Страница 22: ...page 22 ETXexpress WPM User s Guide Figure 2 ETXexpress WPM with RA Memory Socket...

Страница 23: ...V 12V System Clocks 4 xSATA Power In12V LPC SMBus I2CBus SMBus Serial Port x8 PCIExpB x4 COM Exp PCIE 0 3 Rs232 Xltrs Port BLn 0 3 Express Card Control x4 PCI ExpA x4 PCI E Ln0 3 Port ALn 0 7 x4 PCI E...

Страница 24: ...ock Diagram shown above please note the following the Whitmore Lake PCIE lanes for Port A 0 3 correspond to COM Express pins PEG 0 3 or PCIE 16 19 the Intel 3100 chipset PCIE lanes for Port A 4 7 corr...

Страница 25: ...ont Side Bus Up to 400MHz Chipset Intel 3100 Express Whitmore Lake Hard Disk 4x Serial ATA Cache On die Second level 512KB 1MB 2MB Processor Specific Memory 2x DDR2 400 vertical mini DIMMs up to 2x 51...

Страница 26: ...through reserved pins on the ETXexpress Connector BIOS AMIBIOS NV EEPROM for CMOS setup retention without battery LCD and CRT Displays Not supported None use serial port from ETXexpress WPM to a seria...

Страница 27: ...ress WPM User s Guide page 27 ACPI 1 0 GPIO 4x input 4x output Electrical Specifications Supply Voltage 12V DC 5 Supply Voltage Ripple Maximum 100 mV peak to peak 0 20 MHz Power Consumption 60W 12V 2G...

Страница 28: ...page 28 ETXexpress WPM User s Guide Mechanical Specifications Dimensions 95 0 mm x 125 0 mm Height approx 18 mm Dimensions with Vertical Memory Sockets Figure 3 Dimensions with Vertical Memory Sockets...

Страница 29: ...User s Guide page 29 Dimensions with RA Memory Socket Figure 4 Dimensions with RA Memory Socket Figure 5 Side View with Socketed Processor and RA Memory Figure 6 2nd Side View with Socketed Processor...

Страница 30: ...erating temperature with the heat sink is the maximum measurable temperature on any spot on the heat sink s surface You must maintain the temperature according to the above specification Operating wit...

Страница 31: ...up options see the BIOS Operation section in the back of this manual Intel 3100 Chipset The low power Intel 3100 Chipset merges north and south bridge functionality into one chip while supporting up t...

Страница 32: ...Utility For complete information on BIOS setup options see the BIOS Operation section in the back of this manual Winbond 83627HF Super I O The Winbond 83627HF Super I O chip is installed on the ETXexp...

Страница 33: ...Memory The ETXexpress WPM handles up to 4GB future of Double Data Rate memory DDR2 up to 400MHz DDR2 allows data to move on the rising and falling edges of clock cycles in a data burst Configuration M...

Страница 34: ...page 34 ETXexpress WPM User s Guide This page intentionally left blank...

Страница 35: ...OS directed configuration and power management ACPI allows the operating system to control the amount of power distributed to the computer s devices Devices not in use can be turned off reducing unne...

Страница 36: ...r I O functions and compatible with existing peripheral devices and applications such as parallel and serial ports keyboards and mice The LPC Interface Specification describes memory I O and DMA trans...

Страница 37: ...Utility Press the Delete button during reboot to see the BIOS Setup Utility Go to the Advanced Menu IDE Configuration Submenu For complete information on BIOS setup options see the BIOS Operation sec...

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Страница 39: ...et would have an I O architecture suitable for high speed transfers The ETXexpress WPM supports up to 12 PCI Express lanes across its two connectors Their availability varies somewhat depending on whe...

Страница 40: ...wever you can configure support for the PCI bus from the BIOS Setup Utility Press the Delete button during reboot to see the BIOS Setup Utility Go to the PCI PNP Menu for PCI BIOS options For complete...

Страница 41: ...h the parallel communication interface The floppy interface is limited to one drive drive_1 A standard floppy cable has two connectors for floppy drives One connector has a non twisted cable leading t...

Страница 42: ...he Delete button during reboot to see the BIOS Setup Utility Go to the Advanced Menu Super I O Configuration Submenu For complete information on BIOS setup options see the BIOS Operation section in th...

Страница 43: ...the BIOS Operation section in the back of this manual Parallel Port The ETXexpress Carrier Board BIOS provides support for one high speed bi directional SPP EPP ECP parallel port The parallel communic...

Страница 44: ...O Configuration Submenu Go to the Chipset Menu For complete information on BIOS setup options see the BIOS Operation section in the back of this manual Watchdog Timer This feature is implemented in th...

Страница 45: ...er 17 PIRQ B For PCI PCI IRQ line 2 AC97 Audio controller 18 PIRQ C For PCI PCI IRQ line 3 USB UCHI controller 3 Native IDE 19 PIRQ D For PCI PCI IRQ line 4 USB UCHI controller 2 20 PIRQ E No LAN Cont...

Страница 46: ...available if baseboard is equipped with an I O controller SMC FDC37C669 and the device is enabled in setup 3 Used as System Control Interrupt SCI in ACPI mode The SCI is a shareable interrupt so IRQ9...

Страница 47: ...for Super I O controller No Available if external I O controller not used 3E8 3Efh COM3 No Available if external I O controller not used 1000h PCI No I O ports 1000h and above might be allocated by PC...

Страница 48: ...th any SM bus device except a charger 14h SMART_SELECTOR Not to be used with any SM bus device except a selector 16h SMART_BATTERY Not to be used with any SM bus device except a battery D2h Clock gene...

Страница 49: ...e shadow RAM feature offers faster access 16 bit You can update the BIOS using a Flash utility For complete AMIBIOS information visit the AMIBIOS Web site Determining the BIOS Version To determine the...

Страница 50: ...er Setup The Main Menu then appears Several sections comprise the Setup Screen Setup Screen Location Function Menu Bar Top Lists and selects all top level menus including Main Advanced PCI PNP Boot Se...

Страница 51: ...elp window on the right side of each menu displays the Help text for the selected item It updates as you move the cursor to each field General Help Window Pressing F1 on a menu brings up the General H...

Страница 52: ...Inputs Outputs Submenu Setting GPIO Hardware Health Monitor Submenu View of Hardware Health PCI Express Configuration Submenu Configure PCI Express Support Remote Access Configuration Submenu Configur...

Страница 53: ...ector Transfer Disabled Auto Disabled The data transfer from and to the device occurs one sector at a time Auto The Data transfer from and to the device occurs multiple sectors as a time if the device...

Страница 54: ...rial Port2 Address Disabled 3F8 IRQY 3E8 IRQY 2E8 IRQ3 Allows BIOS to select Serial Port2 base addresses Serial Port2 Mode Normal IRDA ASIC IR Allows BIOS to select mode of Serial Port2 Parallel Port...

Страница 55: ...ed Disabled Include OEMB table pointer to R X SDT pointer lists Headless mode Disabled Enabled Enable Disable headless operation mode through ACPI 8Chipset ACPI Configuration Submenu Chipset ACPI rela...

Страница 56: ...0Min 50Min 60Min Go into Suspend in the specified Time Throttle Slow Clock Ratio 87 5 75 62 5 50 37 5 25 12 5 Select the Duty Cycle in Throttle Mode PS 2 Keyboard PS 2 Mouse Ignore Monitor Monitor KBC...

Страница 57: ...ECC Event Logging Disabled Enabled Enable or Disable ECC Event Logging Hub Interface Event Logging Disabled Enabled Enable or Disable Hub Interface Event Logging System Bus Event Logging Disabled Ena...

Страница 58: ...f GPIO 1 Output Level High Low GPIO 0 Invert Off On GPIO 1 Invert Off On GPIO 2 Invert Off On Hardware Health Monitor Submenu Feature Option Description Active Trip Point 40 Temperature of the CPU abo...

Страница 59: ...lways visible Disable Always hide PCIe Port 3 Auto Enabled Disabled Auto Visible if Card Enable Always visible Disable Always hide PCIe Jitter Tolerance Enabled Disabled Enable Disable PCIe Jitter tol...

Страница 60: ...rol for complete redirection Redirection for After BIOS POST Disabled Boot Loader Always Disable Turns off the redirection after POST Boot Loader Redirection is active during POST and during Boot Load...

Страница 61: ...oller Mode Full Speed High Speed Configures USB 2 0 controller in HiSpeed 480Mbps or Full Speed 12Mbps BIOS EHCI Hand off Disabled Enabled Workaround for OSes without EHCI hand off support The EHCI ow...

Страница 62: ...function correctly Offboard PCI ISA Card Auto PCI Slot1 PCI Slot2 PCI Slot3 PCI Slot4 PCI Slot5 PCI Slot6 Some PCI IDE cards may require this to be set to the PCI slot number that is holding the card...

Страница 63: ...s reserved for use by legacy ISA devices DMA Channel 1 Available Reserved Available Specified IRQ is available for use by PCI PnP devices Reserved Specified IRQ is reserved for use by legacy ISA devic...

Страница 64: ...Wait for F1 key to be pressed if error occurs Note In the Option column bold shows default settings Boot Device Priority Submenu Feature Option Description Boot Device Priority 1st Boot Device Availa...

Страница 65: ...Changes and Exit OK Cancel Exit system setup after saving the changes F10 key can be used for this operation Discard Changes and Exit OK Cancel Exit system setup without saving any changes ESC key ca...

Страница 66: ...rrier Board Brownsville For locations of connectors on the Carrier Board please see the Brownsville Carrier Board for ETXexpress Modules Quick Start Guide which is available from the Kontron Web site...

Страница 67: ...express WPM User s Guide page 67 Figure 9 Connector Locations top ETXexpress WPM with Vertical Memory Sockets Connector Description J1 J2 DDR2 DIMM Socket 400pin mini DIMM J3 CPU Socket J4 Fan Connect...

Страница 68: ...page 68 ETXexpress WPM User s Guide Figure 10 Connector Locations top ETXexpress WPM with RA Memory Socket Connector Description J1 DDR2 DIMM Socket 400pin mini DIMM J3 CPU Socket J4 Fan Connector...

Страница 69: ...elow shows the location of the major components on the bottom side of the ETXexpress WPM Module Figure 11 Connector Locations bottom ETXexpress WPM Connector Description J5 Combined header PLD program...

Страница 70: ...press Specification on the PICMG PCI Industrial Computer Manufacturers Group Web site www picmg org for further information There is a fee for the specification Fan Connector J4 Pin Function 1 Tach 2...

Страница 71: ...22 SATA2_TX B22 SATA3_TX C22 PCI_REQ0 D22 PCI_AD1 A23 SATA2_TX B23 SATA3_TX C23 PCI_RESET D23 PCI_AD3 A24 SUS_S5 B24 PWR_OK C24 PCI_AD0 D24 PCI_AD5 A25 SATA2_RX B25 SATA3_RX C25 PCI_AD2 D25 PCI_AD7 A2...

Страница 72: ...69 PCIE_TX0 B69 PCIE_RX0 C69 PCIE_RX 21 D66 PCIE_TX 21 A70 GND FIXED B70 GND FIXED C70 GND FIXED D70 GND FIXED A71 nu B71 nu C71 PCIE_RX 22 D65 PCIE_TX 22 A72 nu B72 nu C72 PCIE_RX 22 D66 PCIE_TX 22 A...

Страница 73: ...B106 VCC_12V C106 VCC_12V D106 VCC_12V A107 VCC_12V B107 VCC_12V C107 VCC_12V D107 VCC_12V A108 VCC_12V B108 VCC_12V C108 VCC_12V D108 VCC_12V A109 VCC_12V B109 VCC_12V C109 VCC_12V D109 VCC_12V A110...

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Страница 75: ...net is not supported on the GBE0 Port Only 10 100 GBE0_ACT OD CMOS 3 3V 3 3V Suspend Gigabit Ethernet Controller 0 activity indicator active low GBE0_LINK OD CMOS 3 3V 3 3V Suspend Gigabit Ethernet Co...

Страница 76: ...end Gigabit Ethernet Controller 2 Media Dependent Interface Differential Pairs 0 1 2 3 The MDI can operate in 1000 100 and 10 Mbit sec modes Some pairs are unused in some modes per the following 1000B...

Страница 77: ...l 3 receive differential pair ATA_ACT O CMOS 3 3V 3 3V ATA parallel and serial or SAS activity indicator active low PCI Express Lanes General Purpose Pin Type Pwr Rail Tolerance Description PCIE_TX 0...

Страница 78: ...tive low NOTE The Intel 3100 MICH supports 2 PCI Bus Mastering Devices only PCI_RESET O CMOS 3 3V 5V Suspend PCI Reset output active low PCI_LOCK I O CMOS 3 3V 5V PCI Lock control line active low PCI_...

Страница 79: ...start of an LPC cycle LPC_DRQ 0 1 I CMOS 3 3V 3 3VLPC serial DMA request LPC_SERIRQ I O CMOS 3 3V 3 3VLPC serial interrupt LPC_CLK O CMOS 3 3V 3 3V LPC clock output 33MHz nominal Miscellaneous Pin Ty...

Страница 80: ...em is in Soft Off state Also known as PS_ON and can be used to control an ATX power supply WAKE0 I CMOS 3 3V 3 3V Suspend PCI Express wake up signal WAKE1 I CMOS 3 3V 3 3V Suspend General purpose wake...

Страница 81: ...type is detected The Carrier Board logic may also implement a fault indicator such as an LED Power and GND Pin Type Pwr Rail Tolerance Description VCC_12V Power Primary power input 12V nominal See El...

Страница 82: ...ed on the Carrier Board USB No termination is required on USB pairs A common mode choke is advisable if USB pairs on the Carrier Board are routed to a connector for use with an external cable Signals...

Страница 83: ...Technology Serial Attached SCSI SAS October 30 2003 http www ansi org ATX12V Power Supply Design Guide Version 2 2 March 2005 Copyright 2002 2005 Intel Corporation Available at www formfactors org AT...

Страница 84: ...4 Intel Corporation Available at www formfactors org Open LVDS Display Interface Open LDI Specification v0 95 May 13 1999 Copyright National Semiconductor http www national com PC 104 Plus Specificati...

Страница 85: ...Corporation USAR Systems Inc All rights reserved http www smbus org I2C Bus Specification Version 2 1 January 2000 Philips Semiconductors Document order number 9398 393 4001 1 http www semiconductors...

Страница 86: ...page 86 ETXexpress WPM User s Guide This page intentionally left blank...

Страница 87: ...m non volatile memory on the Module or on the Carrier Board and initializes a system and allocates some resources before the operating system takes over Carrier Board An application specific PC board...

Страница 88: ...hernet GND Ground potential GPI GPIO GPO General Purpose Input General Purpose Input Output General Purpose Output HD Audio High Definition Audio Hot Swap Hot Plug Inserting or removing a device from...

Страница 89: ...g scheme used in many areas of Europe PATA Parallel AT Attachment device synonymous with IDE a hard disk standard that uses a single ended parallel bus interconnect PC AT Personal Computer Advanced Te...

Страница 90: ...and serial data used for system management such as reading parameters from a memory card and reading temperatures and voltages of system components The SM Bus uses the same signaling scheme as an I2C...

Страница 91: ...TMDS uses 8b 10b encoding to achieve DC balance and is used for DVD D displays U L Underwriter s Laboratories an industry trade group concerned with safety issues USB Universal Serial Bus a general p...

Страница 92: ...page 92 ETXexpress WPM User s Guide This page intentionally left blank...

Страница 93: ...t card with a new one If that doesn t fix the problem remove all cards except for the minimum required by the system Then run the system replacing each card until the problem shows itself WARNING The...

Страница 94: ...sis If you hear beeps replace video card c If picture comes up replace each card one at a time Faulty card will prevent system from booting System beeps but no picture a Be sure monitor power is conne...

Страница 95: ...a Two beeps signify a memory error Re seat the DIMMs into the DIMM sockets and reboot b If the problem persists swap DIMMs from one memory bank to the other If the problem goes away after the swap the...

Страница 96: ...er cables to fans and disk drive cables Occasionally Flash BIOS can be corrupted by hardware or software Check the Kontron Web site for the latest version of BIOS and follow the steps for reflashing W...

Страница 97: ...System is not booting just beeping Memory is not seated correctly or is faulty 1 beep 2 beeps or 3 beeps Re seat the memory first If that does not fix the problem replace the memory with known good c...

Страница 98: ...te Edited by Changes Preliminary 0 1 29 05 06 JDL Released preliminary manual Preliminary 0 2 20 10 06 RAH Updated preliminary manual Preliminary 0 3 30 10 06 RAH Further updates based on given feedba...

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