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Konica Minolta FAX 9820, Руководство пользователя

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Problem Solving

67

Problem Solving

Clearing a Document Jam

When a document jams while being faxed or
scanned, your machine beeps, the red Alarm indi-
cator lights, and DOCUMENT JAM appears in the
display. If the jammed document looks as if it is
positioned straight in your feeder, press the Stop
key to try to feed the document the rest of the way
through the feeder. If this fails, follow the instruc-
tions below.

1

Grasp the control panel. Pull it up until it releases.
Swing the control panel up and out of the way.

2

Pull out the jammed document.

3

Push the control panel back down until it locks.

Clearing a Paper Jam

If the Alarm indicator lights and your machine
displays PAPER JAM or NO PAPER when the
paper tray still contains paper, there may be one
or more sheets of paper jammed in the machine. If
you are out of paper, follow the Loading Paper
instructions on page 20. To clear a paper jam,
follow the instructions below.

Содержание FAX 9820

Страница 1: ...FAX 9820 User s Guide...

Страница 2: ...hange without notice CORRESPONDENCE Konica welcomes your comments regarding the content of this manual Mail all correspondence regarding documentation to the following address Konica Business Technolo...

Страница 3: ...by the total REN s contact the telephone company to determine the maximum REN for your calling area 4 If the equipment causes harm to the telephone network the telephone company will notify you in adv...

Страница 4: ...ts for End Users The Industry Canada label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operational and safety require...

Страница 5: ...formite aux conditions enoncees ci dessus n empechent pas la degradation du service dans certaines situations Actuellement les entreprises de telecommunication ne permettent pas que l on raccorde leur...

Страница 6: ...asures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Plug the unit into an outlet on a circuit different from that to which the receiver is...

Страница 7: ...be located near the equipment and should be easily accessible The TEL port on the back of the unit is only suitable for 2 wire devices Not all standard telephones will respond to incoming ringing whe...

Страница 8: ...ace of the green drum inside the image drum unit Exercise care when removing the toner cartridge Do not let it touch your clothing or porous materials The toner powder causes permanent stains Small am...

Страница 9: ......

Страница 10: ...Telephone Line 17 Option Installing an External Handset 17 Connecting an External Telephone or Answering Machine 19 Connect Power 19 Loading Paper 20 Setting the Date and Time 21 Setting the Answering...

Страница 11: ...lbox 47 Changing Your Password or Closing a Mailbox 48 Printing a Confidential Message 49 Relay Broadcasting 49 Relay Initiating Station 49 Relay Key Station 50 Relay Broadcast Report 50 Initiating a...

Страница 12: ...nication Codes 66 Problem Solving 67 Clearing a Document Jam 67 Clearing a Paper Jam 67 Printing a Cleaning Page 70 Replacing the Toner Cartridge 70 The Change Drum Soon Message 73 Replacing the Image...

Страница 13: ...numbers by name Personal boxes for confidential reception transmis sion and bulletin polling Automatic redial and page re transmission when a telephone number is busy or when problems occur in communi...

Страница 14: ...another remote fax machine Product Options See page 82 for ordering information PC Interface Kit lets you connect your Konica FAX 9820 to your PC for added versatility Contact your local Konica deale...

Страница 15: ......

Страница 16: ...mponent Identification Component Identification What You Should Receive Konica FAX 9820 Power Cord Toner Cartridge Telephone Cord Image Drum Unit inside unit Document Stacker Handbook Quick Start Guid...

Страница 17: ...urn on O to turn off Paper Indicator Shows how much paper is left in the paper tray One Touch Keypad Use for preprogrammed one touch dialing or for setting functions Document Table Covers the copy sta...

Страница 18: ...et Image Drum Cartridge The image drum cartridge contains the green photosensitive drum which receives images from the LED print head and transfers them to the printing paper Toner Cartridge This blac...

Страница 19: ...Introduction 7 Control Panel...

Страница 20: ...bers alphabetically You can also use the Search key to search for unassigned One Touch keys and Auto Dial numbers 5 Auto Rec key Use this key to switch your machine s answering mode The answering mode...

Страница 21: ...keypad to enter numbers letters and other characters while programming functions or information After pressing the Search key use the numeric keypad to alphabetically search for the names of location...

Страница 22: ...ddition to its function as a program mable One Touch key this key is used for chain dialing which allows you to dial a number using any combination of One Touch keys Auto Dial numbers and the numeric...

Страница 23: ...15 available on the main One Touch panel and keys 16 30 available beneath the main One Touch panel To access One Touch keys 16 30 on the Konica FAX 9820 Lift up the main One Touch keypad by the latch...

Страница 24: ...ts or phone lists manually See the Reports chapter for details 7 Counter Display key Your Konica FAX 9820 keeps track of the number of pages it has printed and scanned Use this key to check the print...

Страница 25: ...this press the Copy key twice with no documents loaded Voice Request tone During a fax session either you or the person at the remote fax machine may initiate a voice request When the person at the r...

Страница 26: ...de of the machine to ensure adequate ventilation Make sure that both power and telephone outlets are available nearby Choose a location where the relative humidity is between 20 and 80 and where the t...

Страница 27: ...out the image drum cartridge 4 Remove the protective sheet Be careful not to touch the green surface of the drum Setting Up Your Konica FAX 9820 Install the Document Stacker Slip the document stacker...

Страница 28: ...ials If you experience any problems with toner see the Safety chapter at the beginning of this handbook 2 Unwrap the toner cartridge and gently shake it to distribute the toner Then carefully peel the...

Страница 29: ...into the LINE jack in the back of the machine and the other end into your wall telephone jack LINE jack Tip Now you can connect either an external telephone or the external handset option for your Kon...

Страница 30: ...dle 4 Insert the supplied telephone cord into the jack located on the back of the cradle 5 Feed the telephone cord from the back of the cradle through the cable run located on the back of the Konica F...

Страница 31: ...ne end of the telephone cord into the TEL 1 or TEL 2 jack on the back of the Konica Fax and the other end into the jack in your external device To connect both an answering machine and a telephone fir...

Страница 32: ...ly reduces the vertical length of the page images it receives to fit on the paper loaded in it down to 75 of the original length For example if you are receiving a docu ment created originally on lega...

Страница 33: ...te month day year and time in 24 hour format 8 00 AM is 08 00 8 00 PM is 20 00 6 Press the Yes 3 key to confirm your entry 7 Press the Select Function key to finish 4 If you are using legal size paper...

Страница 34: ...ssages and automatically receives them Telephone Fax Auto Switch mode T F When in coming calls are a mixture of fax and telephone calls your best choice is the Telephone Fax mode In this mode your mac...

Страница 35: ...ine returns to standby mode displaying the new setting Setting the Fax Identification Fax machines must accurately identify the sender and the telephone number of the sending fax machine on each page...

Страница 36: ...play clears use the numeric keypad to enter the telephone number for call back messages Enter up to 20 characters Tip Use the 14 Space One Touch key to enter spaces 10 Press the Start key to save your...

Страница 37: ...9820 s answering mode is set to Fax Forwarding FWD it receives fax messages into memory and then automatically resends it to another location a useful feature if you are travelling You must program a...

Страница 38: ...9 User Program One Touch key 3 On the numeric keypad press 2 The display shows 2 DIAL PARAMETER 4 Press the Yes 3 key until the display shows PBX LINE OFF 5 Press the No 4 key The display changes to P...

Страница 39: ...X 200 dpi or many shades of gray To make copies 1 Adjust the document guides to the width of the paper you are using 2 Neatly stack your documents then insert them face down into the document feeder...

Страница 40: ...he paper tray if it isn t the paper will jam If you do want to put a different size paper in the manual feeder change the 1ST PAPER SIZE function setting to the size you want to use see page 58 for de...

Страница 41: ...he guides again to ensure that the paper is straight 6 Press the Copy key see the instructions above If you are making more than one copy or copying a multipage document insert additional sheets when...

Страница 42: ...as 30 locations available Keys 1 15 are on the main One Touch panel and keys 16 30 are beneath the main One Touch panel Note To find One Touch keys that are not yet pro grammed repeatedly press the Se...

Страница 43: ...s the No4 key to move to the next letters numberson character the same key Move the cursor to Yes3 and No4 keys make corrections 8 Press the Start key The display shows NO OR LOCATION for about three...

Страница 44: ...ne number for account ing purposes These are situations where the chain dialing feature is helpful To create a chain dial number program up to the first 31 digits of the number into a One Touch key or...

Страница 45: ...scriptive title up to 16 characters long Refer to the instructions below To Do This Use Enter numbers Numeric keypad press once Enter spaces Space One Touch key Enter hyphens Hyphen key Enter alphabet...

Страница 46: ...e Touch key location Press Yes 3 to add it to the group Add an Auto Dial Press Auto Dial Enter the 2 digit Auto location Dial number Press Yes3 to add it to the group Delete a previously Press the One...

Страница 47: ...subject to normal wear such as documents with staple holes letter folds and minor corner folds If you are not sure how a document will fax try making a copy first load the document face down and press...

Страница 48: ...the Start key Your document will be sent as a pri ority when the current communication ends 1 Adjust the document guides to the width of the paper you are using 2 Stack your documents neatly then inse...

Страница 49: ...h key to look through an alphabetical list of all of the Location IDs programmed into your machine 5 If necessary use the No 4 key to adjust the level of contrast in your document For most documents t...

Страница 50: ...nt on the numeric keypad and press that key repeatedly to look through Location IDs beginning with that letter You can redial a number manually at any time by pressing the Redial key Note If a power l...

Страница 51: ...ypad Press that key repeatedly until the character appears on the display Enter a unique Press the 0 Unique key repeatedly until the character character you want appears The following characters are a...

Страница 52: ...ored in Memory It is possible to erase messages received in memory without printing them 1 After you have followed the instructions to print out messages stored in memory the display shows MSG IN MEMO...

Страница 53: ...cludes messages stored for bulletin polling Any messages your machine has received into its memory but not yet printed will be lost If you have loaded documents on your machine s document feeder any d...

Страница 54: ...smission speeds greater than 14 400 bits per second To Initiate a Voice Request 1 During a fax communication press the Hook V Request key 2 When the other party answers your request your Konica Fax em...

Страница 55: ...Note The Konica FAX 9820 sends from memory by default To change the default setting see Mem Feeder SW page 59 Sending a Delayed Fax from the Document Feeder 1 Load your documents 2 Press the Select Fu...

Страница 56: ...ows PRG START DATE 0 9 5 Using the numeric keypad enter the date you wish the transmission to begin up to three days in advance 6 Press the Yes 3 key The display shows PRG START TIME 0 9 7 Using the n...

Страница 57: ...splay shows the Location ID of the delayed transmission currently loaded in your machine 3 Press the Yes 3 key 4 If the delayed transmission was a feeder transmis sion press the Stop key again to remo...

Страница 58: ...eunit youcan use the confidential fax feature The receiving machine will store the message in a confidential mailbox in its memory and will not print it until a password is entered This is an ex clusi...

Страница 59: ...h key The display shows 1 FUNC PROGRAMMING 3 Press 5 on the numeric keypad The display shows 5 PERSONAL BOX PRG 4 Press the Yes 3 key The display shows PER SONAL BOX NO 5 Using the numeric keypad ente...

Страница 60: ...er is correct Note If ILLEGAL OPERATION displays the box you have selected contains a message You must print out any messages in the box before you change its password or delete it 7 The display shows...

Страница 61: ...ess the Yes 3 key to clear the mail box Relay Broadcasting Relay broadcasting allows one Konica fax capable unit to send a document to another Konica fax capable unit which then re sends broadcasts th...

Страница 62: ...ur documents 2 Press the Select Function key 3 Press the 4 Relay Initiate TX One Touch key a The first time you use this feature the display shows RELAY PASSWORD ENTER Using the numeric keypad enter t...

Страница 63: ...o be polled or setting it for polling transmission Calling a remote fax machine to receive documents someone else has loaded is known as polling or polling reception Notes Plan polling arrangements wi...

Страница 64: ...cument can be polled by more than one remote fax machine it is not deleted after it is polled You can also store different documents in different boxes so that you can easily change the document avail...

Страница 65: ...r fax from memory This feature increases your productivity and reduces the time you spend waiting for operations to finish Once you have loaded a document and the display shows SELECT LOCATION your ma...

Страница 66: ...ng Advanced Operations What You Can Do While Making Copies While your machine is making copies you can Continue to receive faxes while copies are printing if your machine is set to receive faxes into...

Страница 67: ...uch key The display shows 1 ACTIVITY REPORT 3 Using the numeric keypad press 4 The display shows 4 CONFIGURATION 4 Press the Yes 3 key The report prints User Function Settings User function settings a...

Страница 68: ...this feature set to ON and have a valid Sender ID programmed in your machine 06 MONITOR VOLUME This function sets the volume for telephone line monitoring during dialing Available settings are LOW de...

Страница 69: ...other settings 12 DISTINCTIVE RING Distinctive ringing is a service offered by some telephone carriers It lets you have different numbers on one line each with its own distinctive ring You can then us...

Страница 70: ...ect Function key to finish 13 1ST PAPER SIZE This function allows you to specify the size of paper you are using in the pa per tray Available settings are LETTER default A4 LEGAL 13 LEGAL 14 and OTHER...

Страница 71: ...TIVE RING to on 17 REMOTE RECEIVE This function lets you use an attached phone to tell your machine to switch from telephone to fax mode so it can receive an in coming fax Use the keypad of an externa...

Страница 72: ...machine will not accept incoming faxes when the PC is turned off or not functioning 23 ONE TOUCH PARAM This function allows you to activate the Echo Protection feature for a specific One Touch key wi...

Страница 73: ...se dialing Default MF TONE PBX LINE Turn this function on if your machine is connected to a PBX Private Branch Exchange a phone system used to route internal calls Once this function has been turned o...

Страница 74: ...ica Dealer Service Function Settings List LONG DOC SCAN Normally the machine does not scan documents longer than 14 inches 360 mm When this function is on your machine can scan and transmit documents...

Страница 75: ...t of the communication see the end of this chapter for a list of result codes and their meanings Service codes Be sure to report these diagnostic codes if you contact your Authorized Service Dealer ab...

Страница 76: ...ed The result of the communication Service codes Be sure to report these diagnostic codes if you contact your Authorized Konica Dealer about communication problems Printing Reports The four reports de...

Страница 77: ...on this report includes The date and time at which the broadcast started The total amount of time used to complete the broadcast For each location the Location ID the number of pages sent and the res...

Страница 78: ...and reconstruct any documents that were lost Codes Used in Reports Result Codes Result codes indicate the results of communications Code Description BUSY The other machine s line was busy or there was...

Страница 79: ...der If this fails follow the instruc tions below 1 Grasp the control panel Pull it up until it releases Swing the control panel up and out of the way 2 Pull out the jammed document 3 Push the control...

Страница 80: ...the 1ST PAPER SIZE user function is set for the size paper you are using 1 Lift the document table and swing it out of the way 2 Push the buttons on the side of the copy stacker until you hear a click...

Страница 81: ...e paper down until it is under the plastic tabs 7 Make sure the paper stop in the tray is properly adjusted not too loose not too tight 8 Slide the paper tray all the way back into the machine 9 Place...

Страница 82: ...g a cleaning page The cleaning page process Removes residual impurities from printing surfaces Reduces problems such as repeating marks blotch ing and shading To print a cleaning page 1 Make sure ther...

Страница 83: ...mprove replace the toner cartridge Warning Be careful when handling the toner cartridge Do not let toner spill on your clothing or other porous ma terials Use cold water to clean up spilled toner hot...

Страница 84: ...tridge is in place push the lever all the way toward the back of the machine to secure it and release the toner 7 Using the cleaning wipe provided with your new toner cartridge gently wipe back and fo...

Страница 85: ...ndy Replace the drum when print quality deteriorates below an acceptable level Replacing the Image Drum Cartridge You need a new image drum if the faxes you receive are light or have vertical streaks...

Страница 86: ...n both of the locations on the image drum marked PUSH 6 Install a new toner cartridge Follow Steps 4 7 in Replacing the Toner Cartridge in this chapter 2 Push in the cover release buttons on the side...

Страница 87: ...hey indicate Note The red Alarm indicator lights when there is an error condition Normal Display 02 13 FAX Under normal operating conditions the top line of the display shows the time and the answerin...

Страница 88: ...inting mechanism Check the paper path and remove any jammed paper see Clearing a Paper Jam at the beginning of this chapter page 67 DOCUMENT JAM FAX CONFIRM AND STOP A document to be faxed or scanned...

Страница 89: ...f install an image drum and toner cartridge according to the instructions in this handbook then turn it on again to clear the message Reading the Print Counters The print counters count the number of...

Страница 90: ...load Your machine won t dial Check the power cord and wall outlet Make sure that your telephone line not your external telephone or handset is connected to the LINE outlet on the back of your machine...

Страница 91: ...rly If blotchesorrecurringmarksappear printacleaningpage You tried dialing with a OneTouch key or an Auto Dial code but nothing happened Make sure that something is programmed into the OneTouch key or...

Страница 92: ...ponse user function setting See page 57 Your received faxes sometimes look distorted If the document received is wider or longer than the paper you have loaded into your paper tray your machine automa...

Страница 93: ...ransmission 64 shades of gray Scan width 8 5 21 5 cm Protocol ITU T G3 Communications Half duplex Coding scheme MH MR MMR with ITU T ECM Recording paper Plain paper letter legal or A4 size Paper Handl...

Страница 94: ...ey 12 77 8 Location Program key 12 30 32 34 9 User Program key 12 21 25 26 31 57 60 61 A Activity report 64 Alarm 10 Alarm indicator 10 alternate number 11 Answering Machine connecting 19 Answering ma...

Страница 95: ...ort 64 Confidential TX key 12 Configuration report 65 CONFIRM PAPER SIZE 77 Contrast transmit document 37 Control Panel 8 10 Copy 8 27 Copy key 8 27 Counter Display key 12 Customer Information Center...

Страница 96: ...ax sending 37 38 sending confidential 46 sending delayed 43 80 sending multiple locations 45 Fax Forwarding mode 23 25 Fax Identification Fax ID 23 24 FAX mode 22 FWD 23 25 G Groups 33 H Handset 39 in...

Страница 97: ...tion settings 55 Message confirmation report 63 Message Print From Memory key 12 Messages display panel 75 MF TONE DP PULSE 61 Multiple locations faxing 45 N No 4 key 9 NO PAPER 76 NOTONER MEM RX 62 N...

Страница 98: ...memory 40 manual 39 REDIAL INTERVAL 60 Redial key 8 REDIALTRIES 60 Redialing 38 Reduction automatic 20 REFERTO USER GUIDE 74 Relay broadcast report 50 Relay Broadcasting 49 51 Relay Initiate TX key 12...

Страница 99: ...de TAD 22 Telephone Line connecting 17 Telephone Fax mode T F 22 Time setting 21 TIME DATE PRINT 62 Toner cartridge 6 installing 16 replacing 70 72 Transmission stopping 38 Transmit Resolution 79 Tran...

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