18
114189-2-
CA
(9608)
Kohler Co., Kohler WI
B. TROUBLESHOOT WHIRLPOOL SYSTEM
This troubleshooting guide is for general aid only. A Kohler Authorized Service Representative or a qualified electrician
should correct all electrical problems. For warranty service, contact your dealer or wholesale distributor.
SYMPTOMS
PROBABLE CAUSES
RECOMMENDED ACTION
1. Whirlpool does not
start/stop.
A. No power to pump motor.
A. Set/Reset GFCI breaker; check
wiring.
B. Faulty switch.
B. Replace switch.
C. Jets are blocked.
C. Remove blockage.
D. Faulty pump circuit board.
D. Replace pump circuit board.
E. Switch disconnected from panel.
E. Reconnect wire at switch or at pump.
F. Faulty motor/pump assembly.
F. Replace motor and pump.
2. Motor starts, all jets
are not functioning
A. Jet is closed.
A. Rotate jets counterclockwise to open.
are not functioning.
B. Trim kit installed incorrectly.
B. Reinstall trim kit, checking for damage
to O-ring.
C. Jets are blocked.
C. Remove blockage.
3. Whirlpool stops
automatically
A. GFCI trips.
A. Identify source of fault and correct.
automatically
before 18 minutes.
B. Suction blocked.
B. Remove obstruction.
before 18 minutes.
C. Jets are blocked.
C. Remove blockage.
D. Motor overheated and protection
device activated.
D. Check for blockage at motor vents.
Remove blockage and allow motor to
cool.
Check for suction blockage. Remove
blockage and allow motor to cool.
Check for jet blockage. Remove
blockage and allow motor to cool.
E. Faulty pump circuit board.
E. Replace pump circuit board.
4. Whirlpool does not
automatically stop
after 22 minutes.
A. Faulty pump circuit board.
A. Replace pump circuit board.
5. Jet squeals/is noisy.
A. O-ring unseated.
A. Remove jet. Replace and lubricate
O-ring onto jet valve body; reinstall
jet.
6. Whirlpool is noisy.
A. Shipping straps holding pump to bath
have not been cut.
A. Cut straps so pump sits on subfloor.
7. Water flow cannot
be regulated.
A. Faulty flow valve.
A. Check for loose connections or
wire(s) leading to pump. Replace flow
valve or pump circuit board as
necessary.