Troubleshooting (cont.)
Music Troubleshooting Table
Symptoms
Probable Cause
Recommended Action
17.
I am experiencing
undesirable noise or
resonance.
A.
Apron is vibrating against the
deck.
A.
Verify rubber isolator mounts are
contacting the deck and insulating
the apron from the deck.
B.
Transducers resonate with deck.
B.
Make sure bath is centered in deck
cutout. Transducers should not
contact the framing or deck.
Lights Troubleshooting Table
Symptoms
Probable Cause
Recommended Action
1.
The bath lights do not
turn on.
A.
Cable connections are loose or
disconnected.
A.
Make sure the cables are properly
connected to the media module.
B.
Light cables connected to wrong
media module connectors.
B.
Verify cables and connections,
reconnect as needed.
C.
Chroma light string damaged.
C.
Replace chroma light string.
D.
Media module is
malfunctioning.
D.
Media module may need to be
replaced. Contact your Kohler Co.
Authorized Service Representative.
Media Module Troubleshooting Table
Symptoms
Probable Cause
Recommended Action
1.
System stops working and
the status LED is a solid
red.
A.
System failure.
A.
Reboot the Media Module by
disconnecting the AC power from
the wall outlet. If the status LED
remains a solid red after reboot,
replace the Media Module.
2.
System stops working and
the Status LED is a OFF.
A.
Power supply failure.
A.
Reboot the Media Module by
disconnecting the AC power from
the wall outlet. If there is no
change after reboot, replace the
Media Module.
B.
Incorrect wiring of the AC
power supply.
B.
Verify that the Media Module was
installed per the installation
manual. Make sure AC power is
present at the outlet the Media
Module is plugged into.
3.
Music stops playing and I
get a music error.
A.
Thermal shutdown.
A.
Shut down the system for 1 hour to
allow the unit to cool. Make sure
the area where the unit is installed
does not exceed 104°F (40°C).
B.
Incorrect speaker load.
B.
Verify the speaker load is 4 to 8
ohms.
4.
Water level sensor does
not detect water.
A.
Level sensor cable is damaged.
A.
Replace the level sensor cable.
B.
Level sensor cable is loose or
disconnected.
B.
Make sure the cable is properly
connected to the media module.
C.
Water is too pure.
C.
Add bath salts to your bathing
water.
5.
No display on the user
interface.
A.
The interface cable is damaged.
A.
Replace the interface cable.
B.
The interface cable is not
plugged in.
B.
Verify the interface cable is
properly plugged into the interface
at all locations.
C.
The interface or Media Module
requires servicing.
C.
Contact your Kohler Co.
Authorized Service Representative.
Kohler Co.
19
1093343-2-B