Troubleshooting Procedures (cont.)
Symptoms
Probable Causes
Recommended Action
15.
Pump will not turn off
when the power button
on user keypad is
pressed.
A.
User keypad does not work.
A.
Replace user keypad. Refer to the
installer/dealer.
B.
Control does not work.
B.
Replace control. Refer to the
installer/dealer.
16.
Pump operates but
variable speed feature
does not work.
A.
Motor/pump does not work.
A.
Replace motor/pump. Refer to the
installer/dealer.
B.
Control does not work.
B.
Replace control. Refer to the
installer/dealer.
17.
Bath water cools while
pump is operating.
A.
Water temperature above 104°F
(40°C).
A.
Allow bath water to cool.
B.
Heater is turned off on user
keypad.
B.
Turn heater on.
C.
Wiring from heater to control is
loose, disconnected, or
damaged.
C.
Check wiring for proper
connections. Refer to the
installer/dealer.
D.
Heater does not work.
D.
Replace heater. Refer to the
installer/dealer.
E.
Control does not work.
E.
Replace control. Refer to the
installer/dealer.
18.
Noisy operation.
A.
Pump banding straps have not
been cut.
A.
Cut pump banding straps with tin
snips.
B.
Dry or dislodged jet O-ring
(squeal).
B.
Remove jet, replace and lubricate
O-ring, and reinstall jet.
19.
Remote control (if
equipped) does not work.
A.
Batteries improperly installed or
dead.
A.
Replace batteries.
B.
Antenna on wiring harness is
damaged.
B.
Replace wiring harness. Refer to
the installer/dealer.
C.
Remote control not
programmed correctly.
C.
See Homeowners Guide or Service
Manual.
D.
Remote control does not work.
D.
Replace remote control.
E.
Control does not work.
E.
Replace control. Refer to the
installer/dealer.
Troubleshooting the Chromatherapy Lights (H2 Models Only)
Symptoms
Probable Causes
Recommended Action
20.
Chromatherapy lights do
not work.
A.
Loose, disconnected, or
damaged wiring/connections.
A.
Check wiring for proper
connections. Replace wiring if
necessary. Refer to the
installer/dealer.
B.
Control does not work.
B.
Replace control. Refer to the
installer/dealer.
Kohler Co.
13
1022209-5-D
