Troubleshooting (cont.)
Symptoms
Probable Causes
Recommended Action
4.
User keypad indicator bar
keeps scanning at
power-up.
A.
Control program is locked.
A.
Reset GFCI or RCD.
B.
Wiring harness from user
keypad to control is loose,
disconnected, or damaged.
B.
Check wiring for proper
connections. Replace wiring
harness if necessary. Refer to the
installer/dealer.
C.
User keypad does not work.
C.
Replace user keypad. Refer to the
installer/dealer.
D.
Control does not work.
D.
Replace control. Refer to the
installer/dealer.
5.
User keypad is
illuminated, but pump
will not start.
A.
Power cord from pump to
control is loose, disconnected, or
damaged.
A.
Check wiring for proper
connections. If problem persists,
Refer to the installer/dealer.
B.
Pump does not work.
B.
Replace pump. Refer to the
installer/dealer.
C.
Control does not work.
C.
Replace control. Refer to the
installer/dealer.
6.
Motor runs but pump will
not prime (cavitates).
A.
Motor/Pump is shimmed too
high.
A.
Lower pump/control to subfloor
level.
B.
Small air leak at pump inlet.
B.
Securely tighten nut(s) on intake
side of pump.
C.
Motor/pump does not work.
C.
Replace motor/pump. Refer to the
installer/dealer.
D.
Control does not work.
D.
Replace control. Refer to the
installer/dealer.
7.
Little or poor water flow
from dual fill ports (if
included).
A.
Water supply lines blocked
A.
Remove blockage.
B.
Transfer valve not fully open.
B.
Rotate transfer valve handle.
8.
Little or poor water flow
from Waterfall.
A.
Suction or harness blocked.
A.
Remove blockage.
B.
Pump does not work.
B.
Replace pump. Refer to the
installer/dealer.
C.
Control does not work.
C.
Replace control. Refer to the
installer/dealer.
9.
Flexjets operate, but
Riverjets do not operate
as described.
A.
Insufficient water in whirlpool
basin.
A.
Fill whirlpool so water covers
water-level sensors.
B.
User keypad does not work.
B.
Replace user keypad. Refer to the
installer/dealer.
C.
Butterfly valve does not work.
C.
Check wiring. Replace butterfly
valve. Refer to the installer/dealer.
D.
Control does not work.
D.
Replace control. Refer to the
installer/dealer.
10.
Up/down volume control
arrows do not change
water flow as described.
A.
User keypad does not work.
A.
Check wiring. Replace user keypad.
Refer to the installer/dealer.
B.
Pump does not work.
B.
Replace pump. Refer to the
installer/dealer.
C.
Control does not work.
C.
Replace control. Refer to the
installer/dealer.
11.
Air flow through jets does
not stop when Tidepool
mode is activated.
A.
User keypad does not work.
A.
Check wiring. Replace user keypad.
Refer to the installer/dealer.
B.
Butterfly valve does not work.
B.
Check wiring. Replace butterfly
valve. Refer to the installer/dealer.
C.
Control does not work.
C.
Replace control. Refer to the
installer/dealer.
1022211-5-F
8
Kohler Co.
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