Troubleshooting Procedures (cont.)
Symptoms
Probable Causes
Recommended Action
B.
Butterfly valve does not work.
B.
Replace the butterfly valve.
Refer to your installer or
wholesale dealer.
C.
Loose, disconnected, or
damaged wiring harness.
C.
Check wiring for proper
connections. Replace the wiring
harness if necessary. Refer to
your installer or wholesale
dealer.
D.
User keypad does not work.
D.
Replace the user keypad. Refer
to your installer or wholesale
dealer.
E.
Control does not work.
E.
Replace the control. Refer to
your installer or wholesale
dealer.
11.
Surge mode does not work.
A.
User keypad does not work.
A.
Replace the user keypad. Refer
to your installer or wholesale
dealer.
B.
Control does not work.
B.
Replace the control. Refer to
your installer or wholesale
dealer.
12.
Water spillage or damage
observed under the bath.
A.
Drain or overflow leaking.
A.
Repair or replace the drain
assembly as per the
manufacturer’s instructions.
B.
Wall, deck, and/or shower
door is improperly sealed.
B.
Apply silicone sealant at the
seams between the bath and
the wall, deck, or door.
C.
Cracked acrylic air channels.
C.
Refer to the manufacturer.
For Baths with Chromatherapy
Symptoms
Probable Causes
Recommended Action
13.
Chromatherapy lights do not
work.
A.
Loose, disconnected or
damaged wiring/connections.
A.
Check wiring for proper
connections. Replace wiring if
necessary. Refer to your
installer or wholesale dealer.
B.
Control does not work.
B.
Replace control. Refer to your
installer or wholesale dealer.
One-Year Limited Warranty - USA and Canada
KOHLER
®
plumbing fixtures, faucets and fittings are warranted to be free of defects in material and
workmanship for one year from date of installation.
Kohler Co. will, at its election, repair, replace or make appropriate adjustment where Kohler Co. inspection
discloses any such defects occurring in normal usage within one year after installation. Kohler Co. is not
responsible for removal or installation costs.
To obtain warranty service, contact Kohler Co. either through your Dealer, Plumbing Contractor, Home
Center or E-tailer, or by writing Kohler Co., Attn.: Customer Service Department, 444 Highland Drive,
Kohler, WI 53044, USA, or by calling 1-800-4-KOHLER from within the USA, 1-800-964-5590 from within
Canada and 001-877-680-1310 from within Mexico.
Implied warranties including that of merchantability and fitness for a particular purpose are expressly
limited in duration to the duration of this warranty, Kohler Co. disclaims any liability for special,
incidental or consequential damages.
Some states/provinces do not allow limitations on how long an
implied warranty lasts, or the exclusion or limitation of special, incidental or consequential damages so these
limitations and exclusions may not apply to you. This warranty gives you specific legal rights. You may also
have other rights which vary from state/province to state/province.
1038364-5-A
14
Kohler Co.
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