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13
Troubleshooting
If the device loses connection to your router and does
not reconnect on its own, disconnect and reconnect the
power cable at the DC port on the PoE box. See
Figure 26. Allow up to five minutes for the generator to
reconnect to OnCue.
1
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1. Disconnect power by unplugging this cable
(connects to
generator battery)
Figure 26
Disconnect and Reconnect Power to the
PoE Box
If the generator reconnects to OnCue after
disconnecting and reconnecting power, setting the
Watchdog feature may prevent similar problems in the
future. Follow the instructions in this section to set the
Watchdog feature for the wireless access point.
This procedure requires the default gateway IP address
for the customer’s router. Example: 192.168.1.1 is a
very common default gateway used by router
manufacturers. To find the default gateway IP address:
D
Check for a label on the router or consult the router
manufacturer’s instruction manual or website.
D
Alternatively, use a computer connected to the
customer’s wireless network to find the default
gateway IP address.
The procedure varies for
different operating systems; search the Internet for
“finding default gateway IP address via a personal
computer” to find instructions.
Ping Interval and Failure Count
The OnCue Plus server is set to notify a customer if a
device has lost connection for 1 hour or more. The ping
interval multiplied by the failure count determines the
time before the wireless access point resets. Setting the
ping interval and the failure count to reboot combination
to be less than 1 hour is recommended. For example,
set the ping interval to 300 seconds (5 minutes) and the
failure count to 9 for reset time of 45 minutes (5 minutes
x 9 intervals). The wireless device would reset after a
period of 45 minutes has elapsed with no response from
the router.
19.
Setting the Watchdog
19.1
Follow steps 4 through 8 to connect a laptop
computer to the wireless access point.
19.2
Click on the Tools tab. See Figure 27.
19.3
Click on Ping Watchdog.
19.4
Select Enable Ping Watchdog.
19.5
Type the Default Gateway IP address into the IP
Address to Ping.
Note:
The customer’s IP Address may be
different than the address shown.
Figure 27
Ping Watchdog
