17
Problem
Troubleshooting advice
No video /
picture
Blue LED
Using the OSD, adjust brightness and contrast to
maximum or reset to their default.
Make sure the correct input source is selected through the
input source menu.
When connected via USB-C to USB-C cable, the blue light
flashing indicates the output power of the external device
is too low to power the monitor. Please connect the
external power to the monitor.
No LED
Make sure the video cable between the monitor and
computer is connected properly and securely.
Use other electrical equipment to confirm that the power
outlet is working properly.
Make sure the correct input source is selected through the
input source menu.
Check the power switch. Long press 5 seconds to start the
monitor.
Check if the power cord is properly connected to the
monitor.
Red LED
Check if the video signal cable is properly connected at the
back of the monitor.
Check if the video cable connector pins are bent or broken.
Check if the computer system is switched on.
Missing pixels/ spots and
light leaks on the screen
Turn off and on again.
Restore the monitor to factory settings.
Use OSD to adjust brightness and contrast.
Pixels that are permanently off are an inherent defect in
LED technology.
Contact help.kogan.com about monitor quality and pixel
issues.
Display fails when
switching
Make sure that the video cables of the monitor and HDMI
output device are properly connected.
Reset the monitor to factory settings.
TROUBLESHOOTING
