
40
C35-FC
18. Trouble shooting guide
Symptom
Diagnostic Test
Cause
Solution
Home screen temperature
reading is incorrect.
Confi rm room temperature
using a thermometer.
The device has not had
enough time to power up
and stabilise.
After resetting the device,
wait 30 minutes prior to
adjusting parameters.
The device has not been
calibrated.
Calculate and input the
temperature offsets. See
chapter
12.4. Offset.
Unit has not been mounted
correctly, resulting
in uncharacteristic
temperatures.
Remount device in a suitable
mounting location and follow
mounting instructions. See
chapter
4. Mounting diagram.
Incompatible remote sensor
has been connected.
Only use the PT1000 resistive
temperature sensor.
The device is not mounted
properly.
Ensure the device has clicked
into place on the wall mount.
See chapter
5. Mounting
instructions.
Relative humidity reading
is incorrect.
Compare measurements
against a reference
instrument.
The device has not had
enough time to power up
and stabilise.
Read chapter
First start up
and Commissioning.
The device has not been
calibrated.
Calculate and input the offsets.
See chapter
12.4. Offsets.
Display is not ON or the
device appears to be OFF.
Touch the screen: the device
should awaken upon contact.
If not:
The connecting pins have
been damaged during
installation.
Ensure none of the connector
pins are bent. If required,
gently realign any bent pins.
The device is not mounted
correctly.
Ensure the device has clicked
into place on the wall mount.
See chapter
5. Mounting
instructions.
The device’s wiring has not
been installed correctly.
Install the device in line with
the wiring diagrams. See
chapter
14. Applications and
connection diagrams.
Display’s touch screen is not
responding to touch or it is
responding incorrectly.
Touch the screen to see if
there is a response.
A pressure has already been
applied on touchscreen
surface.
Check the perimeter of the
display and remove any dust
or dirt.
Check if plastic enclosure
is applying pressure on
touchscreen due to incorrect
mounting. Check if wall mount
is mounted on uneven surface.
If the pressure has been
applied at one place but
the graphic response
is on other part of the
screen, recalibration of the
touchscreen is required.
For recalibration of touch
screen, please see chapter
21. Calibration of Resistive
Touchscreen.
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