Troubleshooting the printer
October 1997
4-9
If the printer is not operating correctly
You may be able to identify or correct problems yourself. If possible,
make a test print. UseTable 4-4 to find and try to correct the problem. If
you cannot solve the problem, service is required. See "Getting
additional help" on page 4-19.
Table 4-4
. Solving common printer problems
Problem
Possible cause
Possible solutions
Printer does not turn on. • The printer power is
not on.
• Cables and cords are
not connected
securely.
•
Make sure the power switch is in the “I”
position.
•
Make sure cables and cords are
connected properly.
Printing takes much
longer than usual.
• The image file size
may be larger than
usual and may there-
fore take longer to
process.
• It is too warm.
•
Wait a few minutes.
•
Turn the printer off for ten minutes to let it
cool.
•
Consider moving the printer to a location
where the temperature is lower.
Nothing happens when a
job is sent.
•
Wait to see if the job is still processing.
•
Try printing a file that you have printed
previously.
•
Verify all export module or printer driver
settings.
•
Check communications settings for
compatibility between printer and host.
•
Follow instructions for INIT error on page
4-3
.
•
Disconnect the cable from the printer and
try a test print. If this does not work,
service is required.
Narrow white lines run
lengthwise on prints.
(See image 2 at the end
of this guide.)
White or colored speck-
les or spots appear on
prints. (See image 3 at
the end of this guide.)
Dust or dirt has
contaminated the print
head.
•
Make sure the media in the tray is clean
and streak-free.
•
Make sure the ribbon is clean.
•
Clean the print head.
If the problem persists, service is required.
