5-2
A-61602 June 2013
Problem
Possible Solution
No images are being displayed
• Documents should only be inserted in the feeder after the scanner is
powered up and ready.
• If you are scanning one side of a document, be sure the side you want
to scan is placed toward the feed tray (not facing you). For more
information, see the section entitled, “Getting your documents ready to
scan” in Chapter 3.
Image has clipped corners
If your images have clipped corners, the skew angle was too large for the
scanner to handle. Be sure documents are placed in the input tray with
the edges aligned and the side guides positioned correctly to
accommodate the size documents you are feeding to avoid large skew
angles.
First image in a batch appears “washed
out”
If the scanned documents in a batch have more than a 25 degree skew,
the first image in the batch may appear washed out. Be sure that
documents are placed in the input tray with the edges aligned and the
side guides positioned correctly to accommodate the size documents
you are feeding to avoid large skew angles.
Image appears to be cut off
If you are scanning a document with a reflective area (such as a
hologram), and this reflective area is fed “face up” and off-center such
that it passes over the left-edge sensor, the sensor will be triggered as if
it were the end of the page and will result in a cut-off image.
• Rescan the document by feeding it face down.
Images are not cropped correctly
• If
auto
or
aggressive cropping
is enabled, and your images are not
cropped correctly, clean the white background strips in the calibration
area. See the procedures in Chapter 4,
Maintenance
“Cleaning the
calibration area”.
Roller marks appear on the document
after scanning
Clean the rollers. See the procedures in Chapter 4,
Maintenance
.
Images have black background bleed-
through
When scanning translucent documents, black bleed-through may be
displayed on the image. To minimize this, adjust the
Contrast
value or
select
Fixed Processing
to improve the image. For more information on
Contrast and Fixed Processing, see the
Scanning Setup Guide
on the
Installation CD.
Scanner is running slow
• Your PC may not meet the minimum requirements for the scanner.
• The scanner is rated and designed to operate with USB 2.0, but will
function with USB 1.1. If you are using a USB 1.1 connection, update
your connection to USB 2.0.
Cannot scan after Standby or Hibernate
with Microsoft Windows Vista
Upgrade to Service Pack 1 or higher.
