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Troubleshooting E-15

Reference Guide

Calling for Help

If you have tried the suggestions in this manual and still need assistance, call the reseller
where you purchased your printer.

Before you call technical support for help, be sure that you have all of the following
information available:

Printer Information

model

firmware

revision (letter)

memory

serial number

K-number

Computer Information

model

operating system

connection (serial or parallel)

Customer Technical Support

To resolve printer problems, use the suggestions provided in this guide. If you continue
to have problems, you can get help from any of the following:

Kodak Support Numbers and Websites

For help in the U.S. and Canada, call 1-800-23KODAK, between 9:00 a.m. and 8:00
p.m. Eastern Standard Time on regular business days.

For assistance you will need to know the K-number that is on the printer. The number is
on a silver label which is located below the serial number, in the paper path nearest to
the power switch, on the back of the printer.

For web support, visit the Service and Support section of KODAK PROFESSIONAL's
Large Format Inkjet site:

http://www.kodak.com/go/lfisupport

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Содержание 4800 Series

Страница 1: ...LargeFormat4800Series Inkjet Printers Reference Guide ...

Страница 2: ...quential damages or any other damages or claims whatsoever This Warranty gives Buyer specific legal rights and Buyer may also have other rights that vary from state to state This Warranty applies only to printers purchased from Kodak or authorized Kodak distributors or dealers The intent of this Warranty is to repair or replace defective Products subjected to normal wear and tear when operated acc...

Страница 3: ... digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Oper...

Страница 4: ...e Berechtigung zur Überprüfung der Serie auf die Einhaltung der Bestimmungen eingeräumt Industry Canada This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet apparell numérique de la classe A respecte toutes les exigences du Réglement sur le matériel brouilleur du Canada VCCI Japan This is a Class A product based on the standard of the...

Страница 5: ... product contains a small amount of lead Disposal of this product may be regulated due to environmental considerations For disposal or recycling please contact your local authorities General operating safety The use of a HAR cord set rated 10A 250VAC with the proper plug configuration for the country where the device will be used is required for continued safety compli ance Ein harmonisiertes HAR ...

Страница 6: ... function Read the accompanying explanatory text before following the step by step procedure Indicates a warning Ignoring the warning can damage the printer or result in an unsatisfactorily printed image 3 Indicates a tip or suggestion that can make using the printer easier or improve your printed images Other reference materials In addition to this guide the following additional documentation is ...

Страница 7: ...lor mode 2 3 Quality modes 2 3 Dots per inch 2 4 Print passes 2 5 Carriage speed 2 5 Print direction 2 6 Choosing feed media options 2 6 End of media 2 6 Media counter 2 7 Choosing paper options 2 8 Supply Type 2 9 Media standard 2 9 Margins 2 12 Auto Load Delay 2 13 Auto Cut 2 13 Auto Cut Delay 2 14 Delay Status 2 14 Save Media 2 15 Defining user setup 2 15 Choosing a language 2 16 Choosing ink o...

Страница 8: ...izes A 1 DIMM installation A 1 Technical information B 1 Menu tree C 1 Main menu at a glance C 1 Main menu C 2 Feed media menu C 3 Setup menu at a glance C 4 Setup menu C 5 Utility menu at a glance C 11 Utility menu C 12 Error messages D 1 Error Messages D 1 Cartridge Errors D 1 Troubleshooting E 1 Troubleshooting quick list E 1 Isolating problems E 1 Printer Health E 2 Data Transfer E 12 Applicat...

Страница 9: ... many types of printing needs Posters Banners Exhibits Signs Packaging prototypes POP Displays Imposition proofing Point of purchase Fine art Printing with 4800 Series printers This printer is an 8 head inkjet printer You can print with the left four cartridges the right four cartridges or all eight cartridges Facing the printer the left four cartridges are designated as 1 x 4 Left cartridge set t...

Страница 10: ...t or CGM to HP RTL When choosing a RIP or a file format converter for output to the printer make sure it has the features you need Contact your reseller for an up to date listing Obtaining quality results You have probably seen a demonstration of your printer s capabilities or sample output If so you are aware of the superb color graphics which can be obtained and the variety of papers and films y...

Страница 11: ...ts can damage the cartridge Be sure the ink in the cartridges matches the ink in the reservoirs Do not mix inks Do not shake ink refill containers Store ink and cartridges in the same environment as the printer whenever possible Removing cartridges may result in loss of negative pressure and cause the cartridge to leak through the jet plate If you remove a cartridge from the printer leave the tube...

Страница 12: ... sure to store it in a manner which keeps it clean and dust free Ideally you should return it to its original packaging for storage Print on the correct side Roll media is wound with the coated side out Handle with care Handle your media carefully to avoid creases scrapes and tears Avoid crushing or damaging roll media edges Wear cotton gloves Film based and photographic paper based media are susc...

Страница 13: ...nts edge definitions tend to be lost Color prints can be used but they have to be of very good quality to produce acceptable scaled prints Digital photo files are the newest image type Many are unacceptable for large format printing as they contain only a small fraction of the information contained in a film transparency For example many digital cameras can only create a 1 MB file This is not enou...

Страница 14: ...dge clarity An image scanned with a low end scanner will lose detail clarity and color It is important that you understand what type of image quality is required for your print and use the right scanner to achieve it Traditionally drum scanners are ideal for retaining the best edge definition and color depth If the original image is poor an expensive drum scan may be a waste of money Almost all se...

Страница 15: ... scanners give the image a slight color cast during the scanning process This happens because all light sensing devices have a slight bias The easiest way to correct most of this color cast is to use a function such as Auto Levels in PhotoShop This function finds the whitest pixel and the darkest pixel in an image and distributes all colors in between This works well on 75 of all images that are p...

Страница 16: ...hotoShop and re RIP the image Make sure your color profile delivers the colors and quality you need 7 RIP Diffusion Dither Patterns Images that are going to be printed on an inkjet printer are eventually divided into C M Y K and rasterized into dots using patterns that cause the eye to see a continuous tone image These patterns are called many things such as frequency modulated screening diffusion...

Страница 17: ... in quality inks and media initially poor inks and media show more pronounced visual defects a less than optimal image quality image color or image durability will likely develop over time Chemical compatibility between inks made for a specific head technology and media is a key and often overlooked ingredient to print quality 9 Cartridge Preparation and Alignment The single most overlooked factor...

Страница 18: ...eft set of cartridges 1x4 Left the right set of cartridges 1x4 Right or all eight cartridges 2x4 You should be familiar with the four cartridge designations of YMCK To identify the other four cartridges we have added 4321 Facing the front of the printer the cartridge sets and cartridges are identified in the followingillustration Note You must always determine the cartridge set prior to setting th...

Страница 19: ...o emphasize either speed or quality The quality modes include the following print mode options Color mode DPI Print passes Carriage speed Print direction Selecting the User quality mode will allow you to set each of the print mode options individually Quality modes are summarized in the table which follows It is not necessary to set all the parameters unless you want to create a user defined print...

Страница 20: ...Production This setting is useful for fast better than average quality printing on paper media Photo For high quality continuous tone images where quality is more important than printing speed Default Enhanced This is our best pre defined quality mode User defined Allows you to set each one of the print mode options individually to meet your unique requirements ê To choose print quality 1 Press Se...

Страница 21: ... as shown in the following table Image file resolution Printer dpi setting Affect on printed output 300 dpi 300 dpi 1 input pixel prints as 4 output pixels The printed image is the same size as the original 300 dpi 600 dpi 1 input pixel prints as 1 output pixel The printed image is 1 2 the length and width of the original 600 dpi 300 dpi 1 input pixel prints as 4 output pixel The printed image is ...

Страница 22: ...he 2 x 4 cartridge set a single pass fires ink from two cartridges for each color 3 Single pass is not recommended for graphic arts printing ê To change the number of passes 1 Choose Setup Menu Print Mode Menu Print Passes 2 Choose Single Two Three Four Six Eight or Ten for 1x4 cartridge sets or Single Two Three Four or Five for 2x4 cartridge set 3 Press OK Carriage speed Carriage speed lets you d...

Страница 23: ...ng and loading are described in the Quick Start Guide End of media There are circumstances where the media does not fully detach from the feeder roll or the media gets stuck and does not fully advance through the printer In either case the carriage board sensor detects the presence of media and the printer continues to print This creates a mess as the printer continues to lay down ink on the same ...

Страница 24: ...imating the amount of media left on a roll When a new roll of media or a used roll where the remaining length is known is installed on the printer you can enter the length of the roll into the printer s front panel display As the printer prints this amount is decremented You can view the estimated amount of media remaining on the printer s front panel display When you are ready to remove the roll ...

Страница 25: ... Media Menu Display Counter 2 Press Print Counter 3 Press EXIT ê To reset the media counter 0 1 Press Feed Media Menu Media Counter 2 Press Reset Counter 3 Press OK Choosing paper options Paper options let you define the following Supply Type Media Standard Margins Auto Load Delay Auto Cut Save Media Auto Cut Delay Note Media feeding and loading are described in the Quick Start Guide ...

Страница 26: ...To choose supply type 1 Press Setup Menu Paper Option Menu Supply Type 2 Choose the supply type 3 Press OK Media standard When you create an image you determine its size at the computer It s important that you know the size of the image and load the appropriate size media because the printer automatically defines the print area based on the loaded media s width Be sure that the media you load is w...

Страница 27: ... 8 59 6 x 64 6 U S ARCHITECTURAL A 9 0 x 12 0 7 8 x 10 8 8 6 x 11 6 B 12 0 x 18 0 10 8 x 16 8 11 6 x 17 6 C 18 0 x 24 0 16 8 x 22 8 17 6 x 23 6 D 24 0 x 36 0 22 8 x 34 8 23 6 x 35 6 E 36 0 x 48 0 34 8 x 46 8 35 6 x 47 6 U S ENGINEERING B 11 0 x 17 0 9 8 x 15 8 11 6 x 16 6 C 17 0 x 22 0 15 8 x 20 8 16 6 x 21 6 D 22 0 x 34 0 20 8 x 32 8 21 6 x 33 6 E 34 0 x 44 0 32 8 x 42 8 33 6 x 43 6 ISO A A3 297 ...

Страница 28: ...0 16 8 x 21 4 17 6 x 21 8 D 24 0 x 36 0 22 8 x 33 4 23 6 x 33 8 E 36 0 x 48 0 34 8 x 44 0 35 6 x 44 4 U S ENGINEERING A 8 5 x 11 0 7 3 x 8 4 8 1 x 8 8 B 11 0 x 17 0 9 8 x 14 4 10 6 x 14 8 C 17 0 x 22 0 15 8 x 19 4 16 6 x 19 8 D 22 0 x 34 0 20 8 x 31 4 21 6 x 31 8 E 34 0 x 44 0 32 8 x 40 0 33 6 x 40 4 ISO A A4 210 x 297 mm 180 x 232 mm 200 x 242 mm A3 297 x 420 mm 267 x 355 mm 287 x 365 mm A2 420 x...

Страница 29: ... make sure that you align the media accurately using the guide on the right of the platen so that the ink doesn t exceed the edge of the media Cut sheet maximum printing area Normal 0 59 15 mm margin on each of three sides and 1 38 35 mm margin on the fourth side Expanded 0 197 5 mm margin on each of three sides and a 1 38 35 mm margin on the fourth side Rollfeed maximum printing area Normal 0 59 ...

Страница 30: ...ress Setup Menu Paper Option Menu Auto Load Delay 2 Choose the delay time 3 Press OK Auto Cut When the Auto Cut option is set to On the printer automatically cuts the media when the image is complete To be sure the image is dry before cutting turn on the dryer and or specify an auto cut delay time See Auto Cut Delay in this chapter for the procedure You can select Cut from the control panel at any...

Страница 31: ... the printer rolls or cuts the image and begins printing the next image in the buffer Auto Cut Delay is ignored when Auto cut is set to Off ê To set Auto Cut Delay 1 Press Setup Menu Ink OptionMenu Auto Cut Menu Auto Cut Delay 2 Choose a time 3 Press OK Delay Status Delay Status allows users to view the time remaining before Auto Cut and cancel the remaining delay time if desired A countdown timer...

Страница 32: ...ost frequently so you don t have to reconfigure the printer each time you print an image You can define up to eight different combinations of options and save them with a user number ranging from 1 8 Select the user number you want to use before sending an image to the printer If your printer driver has host controlled settings the user setup may be overridden If possible disable the driver contro...

Страница 33: ...y want to experiment with the ink preheat settings These will vary depending on the ambient temperature where the printer is located and the media and ink used Defaults for the heater setting are determined by the ink type in use The printer deter mines this by reading the chip on the back of each cartridge When you adjust the ink settings you are increasing or decreasing the heat from the default...

Страница 34: ... sets the preheat value for cartridge Y of the Right cartridge set ê To set the ink preheat value for cartridge Y of the right cartridge set 1 Press Setup Menu Ink Option Menu Ink Preheat Menu Right Y Preheat 2 Choose a preheat value 3 Press OK Auto Wipe When set to On the cartridge jet plates are periodically wiped during printing This eliminates dripping during heavy continuous usage However if ...

Страница 35: ...n the dryer There are no user serviceable parts inside Refer servicing to qualified service personnel only CAUTION This assembly emits heat by radiation CAUTION Once the dryer is plugged in there is continuous power to the dryer even when the printer is turned off DISCONNECT POWER CORD BEFORE SERVICING ê To set the dryer 1 Press Setup Menu Ink Option Menu Dryer 2 Choose Auto 3 Press OK LCD Contras...

Страница 36: ... the printer to print a listing of its current settings Be sure to have paper loaded before you start Returning to the default settings Pressing the SetupMenu User Setup Menu Init Settings buttons returns all printer options to the factory defaults All saved user settings are lost The following table shows the printer defaults ...

Страница 37: ...T OVER A ISO B SPECIAL MARGINS NORMAL EXPANDED AUTO CUT ON OFF AUTO CUT DELAY 0 0 10 0 20 60 00 SAVE MEDIA ON OFF CALIB XY ON OFF SELECT USER 1 1 TO 8 SAVE USER 1 1 TO 8 UNITS SELECT ENGLISH METRIC LANGUAGE ENGLISH GERMAN FRENCH ITALIAN SPANISH PORTUGUESE JAPANESE CHINESE KOREAN DRYER OFF AUTO ON AUTO WIPE OFF ON SYSTEM SETTINGS DEFAULT OTHER OPTIONS SUPPLY TYPE TAKE UP SHEET ROLL ROLL2 LCD CONTRA...

Страница 38: ...can control certain options from your software applica tion or you can assign control to the printer and set its options Whether you assign control to the software the default or the printer depends on your personal preferences You might choose to override software control because the software is not providing the features you want Accessing HP GL 2 features The following functions are available f...

Страница 39: ...her certain printing parameters are set in the software applica tion or overridden by the printer s front panel Control overrides the following param eters of the HP GL 2 header file repeat plot RP and enable auto cutter EC Repeat Plot With Control set to Printer the printer will ignore RP commands in the plot file and only print one plot From the printer s front panel you can specify addi tional ...

Страница 40: ... algorithm will automatically rotate the plot if it determines that the rotation will save media regardless of whether Nesting is enabled If Rotate is set to 0 the plot will not be rotated The Control function does not override the RO command in the plot file Note Rotation is supported for HP GL 2 files only It is not supported for RTL files ê To rotate the image 1 Press Setup Menu HP GL 2 menu Ro...

Страница 41: ...ime required to print multiple plots When nesting is active HP GL 2 plots will be stored within the printer accumulating in a nest Printing will only begin when a nest becomes full when a nesting timeout occurs if printer memory is exhausted or when a plot that is incompatible with the current nest is received A nest is full when the printer determines that no further jobs can fit across the page ...

Страница 42: ...ave media Plots are sequen tially fitted across the page from right to left and The HP GL 2 EC command can be used to control cutting If any plot in a nest has the cutter enabled the plotter will cut after the nest ê To enable nesting 1 Press Setup Menu HP GL 2 menu Nesting Menu Nest Enable 2 Choose Nest On or Off 3 Press OK Nest wait time Nesting Wait Time is the amount of time the printer waits ...

Страница 43: ...ou are using high quality media this option may not be needed and can be turned off ê To enable the ink limit 1 Press Setup Menu HP GL 2 menu Ink Limit 2 Choose On 3 Press OK HP GL 2 Test File To assist in diagnosing potential problems with your printer we have placed an HP GL 2 test file in the printers ROM memory The colors that print on the test file are the RGB values for those colors as defin...

Страница 44: ... Phillips screwdriver to complete the procedures ALWAYS UNPLUG THE POWER CORD BEFORE BEGINNING To avoid static damage to the printer never touch the circuit board or its components without first touching the bright metal portions of the printer Static damage is more likely when the relative humidity is low If possible wear a grounding strap when touching the circuit board ê To remove the right cov...

Страница 45: ... the large label on the DIMM facing the away from the board insert into the slots on the side clips and push straight down Next push the left side of the DIMM down while pulling the clip up over the notch on the DIMM Repeat on the right side Make sure the DIMM is fully seated Side clips 2 Carefully reconnect the ribbon cable harness to the connector on the PC board Reattach the other connectors re...

Страница 46: ...tte film Image frame length X axis variation 0 2 and width Y axis variation 0 06 0 024 6mm BUFFER One 168 pin PC133 DIMM slot 64 MB standard User upgradeable to 128 MB or 256 MB INTERFACES Bidirectional Parallel IEEE 1284 10 100BaseT RJ45 connector POWER 90 264 VAC 47 63 Hz Consumption 20 W Idle 185 W Typical 285 W Maximum printer only 1485 W Maximum printer and dryer OPERATING ENVIRONMENT 65 85 F...

Страница 47: ...on B 2 Reference Guide DIMENSIONS 60 model 42 model Height platen above floor 44 1 12m 44 1 12m Width 111 2 82m 93 2 37m Depth 28 0 71m 28 0 71m Weight 165 lbs 150 lbs Print width up to 59 6 printable up to 41 6 printable ...

Страница 48: ...tions Items in bold are the default option Main menu at a glance MainMenu Load Media Cut Pause Reset Feed Media Menu Forward Media Counter Display Counter Backward End of Media Exit Setup Menu Print Mode Menu Paper Option Menu HP GL 2 Menu User Setup Menu Ink Option Menu Exit Utility Menu Prime Access Menu Color Calib Menu Calibration Menu Display Settings Print Settings Service Menu Exit ...

Страница 49: ...d entering displaying media length values PAUSE stops printing and allows the operator to cancel print jobs reinitialize the printer or examine the print job Pressing Pause again will start printing RESET clears the print buffer When cancelling a print first remove it from the computer s print queue then press the Reset button on the printer SETUP MENU provides access to further submenus for setti...

Страница 50: ...f a roll of media can be entered and the media counter reset Display Counter displays a screen where the current value of the media length can be viewed and printed on the media Backward moves media toward the back of the printer End of Media provides access to another screen where the End of Media can be redefined to look for an abnormally long absence of the loop of media that occurs between the...

Страница 51: ...DIN ISO_B Special METOVERA Graphics US_All Metric_All Margins Normal Expanded Auto Load Delay 1 12 6 Auto Cut Menu Auto Cut Auto Cut Delay Delay Status Save Media On Off Exit HP GL 2Menu Palette Select HP GL 2 AutoCAD Control Software Printer Rotation Auto 0 90 180 270 Ink Reduction 0 12 5 25 37 5 50 Nesting Menu Nest Enable Nest Time Reprints 0 99 Ink Limit On Off Exit User Setup Menu Select User...

Страница 52: ...ions for color quality cartridge set print passes carriage speed and print direction Paper Option Menu provides access to options for loading media margins media selec tion and other media features HP GL 2 Menu provides acces to options for setting HP GL 2 features User Setup Menu provides access to options for defining and saving user settings Ink Option Menu provides access to options for settin...

Страница 53: ...r menu to select print resolution Cartridge set provides options for selecting the cartridge set to use for printing 1x4 Right 1x4 Left 2x4 Print passes provides access to a further menu to select 1 2 3 4 6 8 or 10 print passes for 1x4 cartridge sets or select 1 2 3 4 or 5 print passes for 2x4 cartridge set More passes better quality Carriage speed provides access to a menu for choosing carriage s...

Страница 54: ...change the available plot area based on the margin type elected Select Normal or Expanded margins Auto Load Delay provides access to a further menu to change the delay between when the media is positioned for loading and when loading occurs This allows users to adjust the media if necessary Select 1 12 seconds Default 6 Auto Cut Menu provides access to a further menu to activate Auto Cut set andAu...

Страница 55: ...t in the software application or overriden by the printer s fron panel display Rotation provides access to a further menu to enable rotation and set the rotation angle Ink Reduction allows the setting of a percentage reduction in the amount of ink that is laid down on the paper Nesting Menu provides access to a further menu that controls nesting Reprints controls the number of copies that are prin...

Страница 56: ...ser 1 Units select provides access to a further menu to choose the calibration units English or Metric Language provides access to a further menu to select the language used for the display Choose from English German French Italian Spanish Portuguese Japanese Chinese traditional and simplified Korean Init settings returns the printer to its default settings All previously saved options are erased ...

Страница 57: ...rovides access to a further menu to set the ink preheat value for each cartridge Dryer provides access to a further menu to turn the dryer Off or Auto Auto Wipe provides access to a further menu to turn theAuto wipe function On or Off When on the cartridges are wiped during printing Exit returns to the Setup menu ...

Страница 58: ...ff Paper Axis Test Color Db Menu Left Right Color Db Test Paper Axis 32 00 34 00 33 00 default Open Jet Menu Left Right Print Jet List Display settings Print settings Service menu Calibration Menu Deadband Test Slow Db Test Single Line Test All Lines Test Slow Deadband Diagnostics Menu Servo PWM Test Servo Cycle Test Accessory Menu Carriage Test Color Test Menu Continuous Test About Cartridge Info...

Страница 59: ...and the media cutter Color Calib Menu provides access to further menus for printing the color calibration test pattern and for entering values determined by examining the test patterns Calibration Menu provides access to a further menu for calibration options and diagnos tics Display Settings displays information such as paper and page width and height on time and cumulative plot time Print Settin...

Страница 60: ...tern Color Db Menu provides access to a further set of menus in which you can print the color deadband test pattern and set deadband velocity compensation for each cartridge Open Jet Menu provides access to a further set of menus in which you can print the jet status pattern and set the compensation for jets in each cartridge Paper Axis provides access to a further menu in which to enter values de...

Страница 61: ... about the printer s firmware version BROM RAM and printer size Cartridge Info provides information about the type and color of ink in each cartridge stall and the extent to which the cartridge is used Cartridge usage is displayed in milliliters The display changes in 2ml increments 500ml indicates that the cartridge should be replaced When 1280ml is displayed the cartridge will stop functioning T...

Страница 62: ...ar the error record the message and the sequence of events leading to the message so that you can describe the problem to technical support personnel If the Carriage Axis Failure message is displayed cycle the printer s power to clear the error Cartridge Errors The printer automatically performs tests on the cartridges and uses the information to improve image quality monitor cartridge life and up...

Страница 63: ...nrecognized ink type Be sure the cartridge is the correct cartridge for your printer model Your printer will not work with cartridges from other models Ink type information is stored on the cartridge chip If you are using a new type of ink which has been introduced since you purchased your printer you will need to upgrade the printer s firmware to accommodate the new ink type To clear the error tu...

Страница 64: ...hen ON 2 Load media then run a prime to assure that all jets fire See the Quick Start Guide 3 Perform a color calibration See the Quick Start Guide If your printer fails during any of the above steps call your reseller or call Technical Support Otherwise continue with the steps that follow 4 Disconnect the print server parallel cable attached to the parallel port on the back of the printer Connect...

Страница 65: ...l technical support of the failed product If all the applica tions fail determine what they have in common for example a RIP box or Windows driver Call technical support of the particular vendor Printer Health Printer will not turn on Make sure the power cord is securely attached to the printer and plugged into an operat ing outlet Make sure the power switch is turned on Make sure total power load...

Страница 66: ...nd media Automatic cutter doesn t work or tears the paper Make sure the Auto Cut option is set to ON Make sure Media Supply Type is set to Roll or Roll2 Make sure the cutter is properly installed See the Quick Start Guide The cutter may be dull Replace the cutter TURN POWER OFF and clean the inside of the black belt using alcohol and a lint free cloth Push the carriage back and forth to access all...

Страница 67: ...e error re occurs observe whether the carriage is in the same or different location If the carriage is in the same spot check the encoder strip for visible damage clear plastic strip under the trailing cable tray and above the belt Refer to the figure which follows Printer front view Encoder strip under second trailing cable cover level clear plastic strip directly behind the shaft Verify that car...

Страница 68: ...the belt moves freely Check whether it is cracked or broken Cannot draw ink during initial siphon Check that the quick release fitting connection to the ink reservoir is secure Check whether contaminants have blocked the ink delivery lines If necessary flush the lines with distilled water then reprime Check that the quick release valve on the carriage for that cartridge is in the down position Rai...

Страница 69: ...e plate to remove trapped air bubbles Be sure the ink reservoirs are not empty Cartridges leaking Check that reservoirs are not overfilled Ensure needle assembly is tightly fastened on top of cartridge Ensure lines are primed and filled with ink Various nozzles are clogged or stop firing Repeat prime several times Remove clean and reinstall cartridge repeat prime Do not use alcohol on the jet area...

Страница 70: ...y to print select the User number that you saved What if I need a firmware upgrade You can download firmware upgrades from KODAK PROFESSIONAL s Large Format Inkjet Internet web page www kodak com go lfinkjet Print Quality Many of the print quality concerns can be resolved by priming cleaning and calibrating the cartridges When this is the case Prime clean calibrate or replace is indicated with oth...

Страница 71: ... or replace cartridges Line drawings exhibit bleeding Be sure you are printing on the coated side of the media Load cut sheet media so that the notch is on the side closest to the carriage Roll feed media should be loaded so the coated side is on the outside If your application software permits use gamma correction to lighten the color Too much air may have been drawn into the cartridge during ext...

Страница 72: ...is warmer it produces slightly larger dots than when it is cool Several things affect the temperature of the cartridge including the ambient temperature the number of dots that have recently been printed and the cartridge heater circuit This change in temperature and subsequent spot size causes what is referred to as ghosting or parasitic suppression Ghosting can occur when printing unidirectional...

Страница 73: ...n the Main Menu press Setup Menu Print Mode Menu Print Direction In the Print Direction menu adjust the value to BI and press OK If you are printing using software to control the printer make these adjustments in the software Colors are not correct or sections of print missing Prime clean calibrate or replace cartridges If you are using a third party RIP contact the RIP vendor to determine whether...

Страница 74: ...preheat as described in Chapter 2 Excessive banding in area fills Consistent banding is generally a hardware problem inconsistent banding is generally a software problem Use specially coated inkjet media We provide a full line of high quality inkjet media Change the Print Mode option to photo See Print Modes in Chapter 2 Prime clean calibrate or replace cartridges Set wiper function to off Adjust ...

Страница 75: ...twisted pair technology that reduces noise and increases performance at higher transfer speeds Be sure that your parallel cable does not exceed the maximum of 10 ft Try using another parallel cable Be sure that it is securely connected Problems printing over a network Be sure that the printer is configured to run on the network Pick a driver in your soft ware that is also listed under Emulation on...

Страница 76: ...ollowing How is NIS or NIS set up at the site Do you need to take additional steps to allow the print servers and print clients to communicate with each other If your site is not running NIS or NIS have you entered the IP address for the print server in each client s etc hosts file and entered all print client IP addresses in the etc hosts file of the print server Check that the port monitor is co...

Страница 77: ... this prints correctly the problem may be with your software If you are using a Windows application and the file does not print from Windows try printing a file from DOS If this prints correctly your problem may be with your Win dows driver or Windows setup Difficulty generating prints ranging from A to E size Many software applications limit the maximum print size to C or D size due to the way th...

Страница 78: ...ort To resolve printer problems use the suggestions provided in this guide If you continue to have problems you can get help from any of the following Kodak Support Numbers and Websites For help in the U S and Canada call 1 800 23KODAK between 9 00 a m and 8 00 p m Eastern Standard Time on regular business days For assistance you will need to know the K number that is on the printer The number is ...

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