27
TROUBLESHOOTING
WARNING
• Turn the switch to the “OFF” position and remove the battery before performing
troubleshooting procedures.
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
Tool does not work.
1. Low battery capacity.
1. Charge the battery pack.
2. Chain brake is engaged. 2. Pull the chain kickback brake
handle backward toward the front
handle.
3. Battery overheating.
3. Wait to cool down, at which point it
can be started again
Motor runs, but chain
does not rotate.
1. Chain does not engage
drive sprocket.
1. Reinstall the chain, making sure
that the drive links on the chain are
fully seated on the sprocket.
2. Chain tension too tight.
2. Re-tension the chain. Refer to the
Adjusting the Chain Tension in this
manual.
Motor runs, chain
rotate but does not
cut.
1. Dull chain.
1. Replace or sharpen chain.
2. Chain on backwards.
2. Reinstall the chain to reverse the
direction of the chain.
Chain brake does not
engage.
Debris preventing full
movement of the chain
kickback brake handle
Clean debris from external chain
brake mechanism.
WARRANTY
For 5 years from the date of purchase, this product is warranted for the original purchaser to
be free from defects in material and workmanship. This guarantee does not cover damage
due to abuse, normal wear, improper maintenance, neglect, unauthorized repair/alteration, or
expendable parts and accessories expected to become unusable after a reasonable period of
use. This warranty is limited to 90 days for commercial and rental use.
If you think your product meets the above guarantee criteria, please return it to the place of
purchase with valid proof of purchase and the defective product will be repaired or replaced at
no charge. This guarantee gives you specific legal rights, and you may also have other rights
that vary from state to state.
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