32
CS.ECO-TFT.IST-1-EN / Rev 1.0
ENGLISH
STANDARD WARRANTY CONDITIONS
1. General information
This standard warranty (hereinafter “
Klover
Warranty
”) is issued by Klover S.r.l.,
San Bonifacio, Via A. Volta no. 8, for the products shown on the website
(hereinafter the “
Products
”). The Klover Warranty does not affect
the rights provided for by European directive 99/44/EC or by (Italian) Legislative
Decree no. 206/2005 “Consumer Code”, where applicable.
The Klover Warranty is limited to Italy. Klover S.r.l. invites Consumers not based
in Italy to contact the dealer from which they bought the Product, to obtain the
current warranty conditions.
2. Activation of Warranty
In order for it to be valid and effective, the Klover Warranty must be
activated within 60 (sixty) days from the date of purchase on the website
, under the
“Register your warranty”
section. Enter the
requested data and attach the delivery note or other tax document
proving the purchase (e.g. receipt).
Please ensure that the customer’s copy of the War
ranty Certificate is retained. It
must be duly completed and signed by the Consumer and by the installer. The
delivery note or other fiscally valid document proving the purchase should also be
retained, in order for the Klover Warranty to be valid.
3. Two-year Klover Warranty
The Klover Warranty covers the free repair of the Product all parts of the Product
that are found to be defective at origin, due to defects confirmed by Klover S.r.l.
to be exclusively attributable to the manufacturer. If it is not possible to repair the
Product in any way, it will be replaced. In both cases, there will be no change to
the expiry or terms of the warranty provided when the Product was purchased.
The Klover Warranty offers all the advantages of a service guaranteed directly by
Klover S.r.l. through its network of authorised service centres (
Centri di
Assistenza Tecnica
or “
C.A.T.
”) in Italy. The list can be found on the website
The Klover Warranty will remain in effect for a period of 2 years from the date of
purchase, if proven by a delivery note or other proof of purchase (e.g. receipt),
stating the name of the seller, the product that was bought, and the date of
purchase.
Product components replaced by an autho
rised dealer at the Consumer’s
expense as they were “out of warranty” after expiry of the two
-year period will be
guaranteed by Klover S.r.l. for one year from the date of replacement, excluding
costs of intervention, labour and ancillary costs.
4. Five-year Klover Warranty
If the initial start-up service is provided by an authorised dealer within 3 months
from the date of purchase, the Consumer will be entitled to the Klover Warranty
on the “main boiler unit” for a period of 5 years from the date of pur
chase.
The cost of the initial start-up service is paid by the Consumer.
This Klover Warranty is valid on condition that the seasonal maintenance is
performed by the local service centre as indicated in the user manual (for
example, Safe Top boiler units require annual use of the Long Life protection).
The Initial Start-Up Report, duly compiled and signed, must be kept carefully to
ensure that the Klover Warranty remains operational.
5. Complaints and Assistance
As set forth in (Italian) Legislative Decree no. 24/2002, complaints should be sent
to the retailer through whom the Product was purchased.
Once the retailer has checked that the Klover Warranty is in force and has not
been invalidated, they will contact the local service centre to agree the terms of
intervention to verify and eliminate the reported fault. If the Consumer contacts
the service centre directly, the service centre must immediately inform the retailer
from whom the Product was bought.
If, while inspecting the Product, the service centre finds that the reported defect
is not one of the defects covered by the Warranty, the call-out and any works
completed, will be paid by the Consumer.
In order to improve the service and reduce intervention time, Consumers are
asked to provide the details of the Product they are calling about. In particular,
the following information should be provided: • Warranty Certificate number • the
name, model and
serial number of the Product • the date of purchase • the
reported defect.
Klover S.r.l. will not be liable for any delays in carrying out repairs or replacements
of the Product.
6. Disclaimer
Klover Products must undergo functional testing before any related masonry
works are carried out (for example before tiling, installation of pilasters, or painting
of the walls). Klover S.r.l. shall not be held liable for any costs incurred as a result
of removal and/or reconstruction of related installations, or for any other ancillary
intervention even if it is the result of works to replace defective parts.
Klover S.r.l. shall not be held liable for any faults in the Product that may be
attributable to external conditions and/or events, including but not limited to
insufficient installation capacity, incorrect installation, lack of maintenance or
maintenance not carried out according to the instructions in the user manual, or
misuse of the Product. The cost of any works will be paid by the Consumer in
such cases.
Klover S.r.l. declines all liability in respect of any loss or damage that may be
caused directly or indirectly to the Consumer and/or to a third party or to persons,
animals or property as a result of failure to comply with all the relevant instructions
concerning installation, use and maintenance of the Product. The injured party
must prove the loss or damage, the defect, and the causal connection, and inform
the retailer from which the Product was purchased, in accordance with (Italian)
Legislative Decree no. 24/2002.
7. Exclusions from Klover Warranty
The Klover Warranty does not include:
• Product defects not ascribable to manufacturing defects • Product defects not
related to incorrect or inappropriate installation • Defects related to
improper
functioning of the chimney flue • Product defects caused by negligence,
accidental breakage, normal wear and tear, tampering and/or damage during
transport (scratches, dents etc.), including shipments sent free to destination,
works carried out by unauthorised personnel, and additional damage caused by
inappropriate intervention by the Consumer • Calibration of parameters • Damage
caused by the use of expired or inappropriate fuel • Transport costs.
The Klover Warranty excludes the following Product components:
• Ceramic or tempered glass, ceramic/majolica tiling and/or lacquered steel
and/or cast iron. Changes in colour shades, speckling, superficial cracking,
shading and minor dimensional variations are not considered Product defects,
but are cha
racteristics of the artisanal manufacturing process • Painted, chromed
or gilded details, handles, dials • All the external components of the Product on
which the Consumer may intervene directly during use and/or maintenance, or
which may be subject to wear and tear and/or the formation of rust, or blemishes
on the steel caused by harsh detergents, in particular the use of wood at a rate
that exceeds the recommended hourly capacity, or the use of fuels that were not
recommended or were not included in the i
nstructions • Refractory materials or
vermiculite • The pellet brazier, grille and cast iron cooking plate, the smoke
deflector or flame guard, the seals, fuses or batteries in the Product’s electronic
components and any other removable component that may be subject to normal
wear and tear • Electrical and electronic parts found to be faulty as a result of non
-
standard electrical connections, natural disasters or voltage variations other than
the nominal variation.
8. Competent court
Any disputes shall be settled exclusively by the Court of Verona.
