7
TROUBLESHOOTING
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Problem
Solution
The keyboard does not work
1. Check that the ON/OFF switch at the back is in the ON position.
2. Charge the battery.
3. Check that the USB plug (wired or wireless) is properly connected.
4. Check that the correct mode is selected on the Mode Button underneath the keyboard.
The keyboard sometimes stops working
temporarily while on 2.4G Wireless Mode.
1. Make sure that there are no obstacles between the keyboard and the Wireless receiver.
2. Check the battery charge.
3. Make sure you have not exceeded the maximum usage distance.
The keyboard sometimes inputs two presses
instead of one
This is known as key chattering and may affect some mechanical keyboards. Remove the keycap
and firmly press the switch downwards using a thin tool (make sure it’s not sharp!) a few times,
then reinstall the keycap and try again.
The Windows key doesn’t work
Check that the Windows lock is not activated (press FN + WIN key).
The Ctrl/Alt/Windows keys do not work properly
Check that the keyboard is in the correct OS mode (Windows/Mac) by pressing FN + Z/X .
Bluetooth mode does not work
1. Check that Bluetooth Mode is selected on the Mode Button underneath the keyboard.
2. Make sure that the device you want to pair the keyboard with is looking for devices when you
want to pair it.
3. Try selecting a different Bluetooth Device if available (3.0 / 5.0).
4. Make sure that you have selected the correct device via the FN+Q/W/E keys.
My Wireless USB receiver is not detected.
If the keyboard does not recognize the USB receiver, try pairing them again. Unplug the USB
receiver. Select 2.4G mode via the button under the keyboard: the green light will turn on for 1
second and then turn off. Press and hold FN + R for more than 3 seconds, then plug in the USB
receiver to pair it.
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