24
30
7.
Troubleshooting
OPERATIONAL DIFFICULTIES AND POSSIBLE CAUSES
Symptom
Cause / Source
Troubleshooting Checks
Solution
User Actions / Solutions
Oven will not
heat.
Oven is set for delay timed
cooking
Oven will turn on automatically at
preset time. Press CANCEL to
return to normal operation.
Oven will turn on automatically at
preset time. Press CANCEL to
return to normal operation.
Oven will turn on automatically at
preset time. Press CANCEL to
return to normal operation.
Not open heating element
Check elements at harness
connection point.
Replace elements or replace
harness if needed.
Call for service.
Door not shut tightly. Or oven
is in BROIL mode.
Check for obstructions, and close
door tightly.
Check cooking mode.
Check for obstructions, and close
door tightly.
Check cooking mode.
Check for obstructions, and close
door tightly.
Check cooking mode.
No
time
is
displayed or the
time is incorrect.
Time of day is not set.
Set clock.
Set clock.
Set clock by reference of user
manual
Oven does not
self-clean
Door not shut tightly.
Check for obstructions, and close
door tightly
Check for obstructions, and close
door tightly
Check for obstructions, and close
door tightly
Error code displayed.
Check the error codes list to find
the cause, and clear error code.
Check the error codes list to find
the cause, and clear error code.
Check the error codes list to find the
cause, and clear error code.
Oven set for delay timed
cleaning.
Oven will start to self-clean at
preset time. Press CANCEL to
return to normal operation.
Oven will start to self-clean at
preset time. Press CANCEL to
return to normal operation.
Oven will start to self-clean at preset
time. Press CANCEL to return to
normal operation.
Oven lamp will
not work.
Oven is in the SELF-CLEAN
cycle.
Wait for completion of self-clean
cycle.
Wait for completion of self-clean
cycle.
Wait for completion of self-clean
cycle.
Light bulb was burned out.
Replace light bulb.
Replace light bulb.
Replace light bulb.
Door will not
open.
Oven is in SELF-CLEAN, or
self-clean cycle has ended
and oven is cooling.
Check display. If display indicates
PYA, wait for completion of
self-clean cycle. When self-clean
cycle has ended, please wait 10
minutes to cool down.
Check display. If display indicates
PYA, wait for completion of
self-clean cycle. When self-clean
cycle has ended, please wait 10
minutes to cool down.
Check display. If display indicates
PYA, wait for completion of
self-clean cycle. When self-clean
cycle has ended, please wait 10
minutes to cool down.
Door Outer Glass
Broken.
Damaged after shipping.
Check packaging condition
Replace door glass.
Call for service.
Door Inner Glass
Broken.
Damaged after shipping.
Question for incident details.
Replace door glass
Call for service.
Cold item placed on hot glass Question for incident details.
Replace door glass
Call for service.
Item dropped on window pack Question for incident details.
Replace door glass
Call for service.
Food is burnt or
oven
bakes
uneven.
Food placed in oven during
Pre-heat
Check the food is not in oven
before Pre-heat
Educate customer not to put food
into oven during pre-heat
Verify the food is not in oven before
Pre-heat
Use of BROIL mode
Check cooking mode.
Educate customer to verify
cooking mode.
Verify cooking mode
Food may be too close to the
heating element.
Check position of bake rack or
bake tray
Educate the customer on right
position of bake rack or bake tray
by reference of user manual
Put the bake rack or bake tray on
right position
Temperature setting too high
for recipe or quantity of food
Check temperature setting. Verify
temperature setting against recipe.
Educate customer on right setting
temperature
Check temperature setting. Verify
temperature setting against recipe
30
7.
Troubleshooting
OPERATIONAL DIFFICULTIES AND POSSIBLE CAUSES
Symptom
Cause / Source
Troubleshooting Checks
Solution
User Actions / Solutions
Oven will not
heat.
Oven is set for delay timed
cooking
Oven will turn on automatically at
preset time. Press CANCEL to
return to normal operation.
Oven will turn on automatically at
preset time. Press CANCEL to
return to normal operation.
Oven will turn on automatically at
preset time. Press CANCEL to
return to normal operation.
Not open heating element
Check elements at harness
connection point.
Replace elements or replace
harness if needed.
Call for service.
Door not shut tightly. Or oven
is in BROIL mode.
Check for obstructions, and close
door tightly.
Check cooking mode.
Check for obstructions, and close
door tightly.
Check cooking mode.
Check for obstructions, and close
door tightly.
Check cooking mode.
No
time
is
displayed or the
time is incorrect.
Time of day is not set.
Set clock.
Set clock.
Set clock by reference of user
manual
Oven does not
self-clean
Door not shut tightly.
Check for obstructions, and close
door tightly
Check for obstructions, and close
door tightly
Check for obstructions, and close
door tightly
Error code displayed.
Check the error codes list to find
the cause, and clear error code.
Check the error codes list to find
the cause, and clear error code.
Check the error codes list to find the
cause, and clear error code.
Oven set for delay timed
cleaning.
Oven will start to self-clean at
preset time. Press CANCEL to
return to normal operation.
Oven will start to self-clean at
preset time. Press CANCEL to
return to normal operation.
Oven will start to self-clean at preset
time. Press CANCEL to return to
normal operation.
Oven lamp will
not work.
Oven is in the SELF-CLEAN
cycle.
Wait for completion of self-clean
cycle.
Wait for completion of self-clean
cycle.
Wait for completion of self-clean
cycle.
Light bulb was burned out.
Replace light bulb.
Replace light bulb.
Replace light bulb.
Door will not
open.
Oven is in SELF-CLEAN, or
self-clean cycle has ended
and oven is cooling.
Check display. If display indicates
PYA, wait for completion of
self-clean cycle. When self-clean
cycle has ended, please wait 10
minutes to cool down.
Check display. If display indicates
PYA, wait for completion of
self-clean cycle. When self-clean
cycle has ended, please wait 10
minutes to cool down.
Check display. If display indicates
PYA, wait for completion of
self-clean cycle. When self-clean
cycle has ended, please wait 10
minutes to cool down.
Door Outer Glass
Broken.
Damaged after shipping.
Check packaging condition
Replace door glass.
Call for service.
Door Inner Glass
Broken.
Damaged after shipping.
Question for incident details.
Replace door glass
Call for service.
Cold item placed on hot glass Question for incident details.
Replace door glass
Call for service.
Item dropped on window pack Question for incident details.
Replace door glass
Call for service.
Food is burnt or
oven
bakes
uneven.
Food placed in oven during
Pre-heat
Check the food is not in oven
before Pre-heat
Educate customer not to put food
into oven during pre-heat
Verify the food is not in oven before
Pre-heat
Use of BROIL mode
Check cooking mode.
Educate customer to verify
cooking mode.
Verify cooking mode
Food may be too close to the
heating element.
Check position of bake rack or
bake tray
Educate the customer on right
position of bake rack or bake tray
by reference of user manual
Put the bake rack or bake tray on
right position
Temperature setting too high
for recipe or quantity of food
Check temperature setting. Verify
temperature setting against recipe.
Educate customer on right setting
temperature
Check temperature setting. Verify
temperature setting against recipe
