11
9)
Troubleshooting / Q&A
No
Question / Problem
Self-Diagnosis
Solutions
1
After KiwiBox
installation, why
there is no sensors
in KiwiBox server?
1. Check if Gateway
powered-on?
2. Check if the Ethernet
cable is loose and
disconnected from the
network?
3. Check if sensor’
battery has been
installed-well and
turned-on?
1.
Re-Install all sensors and gateway again.
2.
Contact your sales representative, or Kiwi's
customer service center for technical support if you
need additional assistance.
3.
Please have following information ready before you
call / leave message:
I.
Product name and serial number.
II.
A complete description of the problem.
2
Sensor threshold
(Temperature Limit)
setting
N/A
After log-in Kiwi KiwiBox server, you can easily set-up
basic functions setting (store/area/product/sensor
temperature threshold) on the cloud server.
3
How far can sensors
transmit data to
gateway?
N/A
Generally, LoRa sensors can transmit 50~100m without
metal barrier between gateway and sensor.
In most circumstances, one gateway can cover a large
floor of a building.
4
How long do the
sensors’ batteries
last?
N/A
Batteries are low power and can last for 5 years.
(depends on use case)
5
If my gateway off-
line for a short time,
the sensors’
temperature data
will be lost?
N/A
The sensor temperature data can be kept in sensor for
10days, once gateway links to internet, the data will be
transmitted and saved to Kiwi IOT cloud server.
6
How is the data
protected?
N/A
AES 128 encryption.
7
What types of alerts
are available?
N/A
There are both email and app messages that can be
delivered to recipients based on configured temperature
thresholds.
8
What’s included in
the solution?
N/A
1. Temperature and humidity sensor – additional
sensors available for purchase.
2. Cellular or Ethernet Gateway
3. KiwiBox cloud server service and mobile application
