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TERMS OF KITCHENAID GUARANTEE
("GUARANTEE")
Covering U.K. - Ireland - South Africa - UAE
KitchenAid Europa, Inc., Nijverheidslaan 3, Box 5, 1853 Strombeek-Bever, Belgium
("Guarantor")
grants the end-customer, who
is a consumer, a Guarantee pursuant to the following terms.
FOR U.K.:
The Guarantee applies in addition to and does not limit or affect the statutory warranty rights of the end-customer against the
seller of the product. In summary, the Consumer Rights Act 2015 says products must be as described, fit for purpose and of
satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
- Up to 30 days: if your product is faulty, then you can get an immediate refund.
- Up to six months: if your product can't be repaired or replaced, then you're entitled to a full refund, in most cases.
- Up to six years: if your product does not last a reasonable length of time you may be entitled to some money back.
These rights are subject to certain exceptions. For detailed information please visit the Citizens Advice website
www.adviceguide.org.uk
or call
03454 04 05 06
.
FOR IRELAND:
The Guarantee applies in addition to and does not limit or affect the statutory warranty rights of the end-customer against
the seller of the product under the European Communities (Certain Aspects of the Sale of Consumer Goods and Associated
Guarantees Regulations 2003 (S.I. No. 11/2003)) and other enactments governing the sale of consumer goods.
FOR SOUTH AFRICA:
The Guarantee applies in addition to and does not limit or affect the statutory warranty rights of the end-customer against the
seller of the product. In summary, the Consumer Protection Act, 2008 says that products must be: (i) reasonably suitable for
the purpose for which they are intended; (ii) in good working order, of good quality and free of any defects; (iii) useable and
durable for a reasonable period of time, having regard to the use to which they would normally be put and to all the surrounding
circumstances; and (iv) in compliance with any applicable standards or any other public regulations.
During the expected lifespan of your product and where the products are not purchased online, your legal rights will entitle you
to the following:
- You will be entitled to a full refund, if you did not have the opportunity to examine the product before delivery and if you
rejected delivery of the product on the basis that the type and quality of the product was not as reasonably expected or did not
reasonably conform to the material specifications.
- Within 5 business days after delivery: you may rescind your purchase and request a refund, if your purchase resulted from direct
marketing.
- Within 10 business days after delivery: you will be entitled to a full refund, if it is found that the product was unsuitable for a
particular purpose specifically communicated to you by the Guarantor.
- Within 15 business days after delivery: you will be entitled to a refund if: (i) the product was not delivered to you; or
(ii) if you returned the product to the Guarantor.
- Within 6 months after delivery: you will be entitled to a refund or a replacement product, if the product is defective or fails to
operate in terms of its specifications.
Where you have purchased a product online your legal rights will be governed by the Electronic Communications and
Transactions Act, 2002 and you will be entitled to the following:
- Within 7 days after conclusion of the transaction or after delivery: you may cancel your purchase without reason and without
penalty.
- Within 30 days of the date of cancellation of the transaction: you will be entitled to receive a refund, if you have already made
payment.
- You will only be liable for the direct costs of returning the product to the Guarantor.
FOR UAE:
The Guarantee applies in addition to and does not limit or affect the statutory warranty rights of the end-customer against the
seller of the product.
1) SCOPE AND TERMS OF THE GUARANTEE
a) The Guarantor grants the Guarantee for the products mentioned under Section 1.b) which a consumer has purchased from a
seller or a company of the KitchenAid-Group within the following countries: U.K., Ireland, or South Africa, or
the United Arab Emirates (UAE).
b) The Guarantee period depends on the purchased product and is as follows:
- Two years full guarantee from date of purchase.
c) The Guarantee period commences on the date of purchase, i.e. the date on which a consumer purchased the product from a
dealer or a company of the KitchenAid-Group.
d) The Guarantee covers the defect-free nature of the product.
e) The Guarantor shall provide the consumer with the following services under this Guarantee, at the choice of the Guarantor,
if a defect occurs during the Guarantee period:
- Repair of the defective product or product part, or
- Replacement of the defective product or product part. If a product is no longer available, the Guarantor is entitled to
exchange the product for a product of equal or higher value.
f) If the consumer wishes to make a claim under the Guarantee, the consumer has to contact the country specific KitchenAid
service centres or the Guarantor directly at KitchenAid Europa, Inc. Nijverheidslaan 3, Box 5, 1853 Strombeek-Bever, Belgium;
Email-Address U.K.:
CONSUMERCARE. [email protected]
Email-Address IRELAND:
Toll Free Number U.K. & IRELAND:
00 800 381 040 26
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