56
R
EQUESTING
A
SSISTANCE
OR
S
ERVICE
Before calling for assistance or service, please check the “Troubleshooting Guide” section. It may
save you the cost of a service call. If you still need help, follow these instructions.
If you need assistance or service in the U.S.A.
Call the KitchenAid Consumer Assistance Center
toll free: 1-800-422-1230.
Our consultants are available to assist
you 24 hours a day, seven days a week.
When calling:
Please know the purchase date, and the complete
model and serial number of your appliance (see the
“A Note to You” section). This information will help
us to better respond to your request.
Our consultants provide assistance with:
•
Features and specifications on our full line of
appliances.
•
Installation information.
•
Use and maintenance procedures.
•
Accessory and repair parts sales.
•
Do-it-yourself repair help.
•
Specialized customer assistance (Spanish speaking,
hearing impaired, limited vision, etc.).
•
Referrals to local dealers, service companies, and
repair parts distributors.
KitchenAid service technicians
are trained to
fulfill the product warranty and provide after-warranty
service, anywhere in the United States.
To locate the authorized KitchenAid service company
in your area, you can also look in your telephone direc-
tory Yellow Pages.
If you need replacement parts
If you need to order replacement parts, we recom-
mend that you only use factory authorized parts.
These parts will fit right and work right, because they
are made with the same precision used to
build every new KITCHENAID* appliance. To locate
factory authorized replacement parts in your area, call
our Consumer Assistance Center telephone number or
your nearest authorized service center.
For further assistance
If you need further assistance, you can write to
KitchenAid with any questions or concerns at:
KitchenAid Brand Home Appliances
Consumer Assistance Center
c/o Correspondence Dept.
2000 North M-63
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your
correspondence.
If the dealer, authorized servicer, and KitchenAid have
failed to resolve your problem, you can contact the Major
Appliance Consumer Action Program (MACAP). MACAP
is a group of independent consumer experts that voices
consumer views at the highest levels of the major appli-
ance industry. MACAP will in turn inform us of your action.
Major Appliance Consumer Action Program
20 North Wacker Drive
Chicago, IL 60606
