D I R E C T H E A L T H C A R E G R O U P. C O M
U S E R M A N U A L
5
2. Warranty Guidelines
2.1. Warranty and Liability
Direct Healthcare Group provides a warranty to the buyer that the
goods supplied will be free from defect of workmanship, design or
materials for a period of twelve (12) months from date of delivery.
The Florien II chair frame has a ten (10) year warranty excluding
damage to castors and upholstery. An annual maintenance service
is recommended but not essential.
2.2. Use
a) Each Direct Healthcare Group product is designed to a high
specification for a particular type of use.
b) It is important therefore that the correct product is purchased by
the buyer. If the buyer intends to purchase goods for a non-
approved use he must use his own skill and judgment.
c) No employee or agent of Direct Healthcare Group is authorised
to recommend non-approved uses, and the buyer should not
rely on such recommendations.
d) User instructions should be followed in all respects.
2.3. When the Warranty will not Apply:
a) Use of incorrect cleaning products that may damage the
surface material.
b) Incorrect maintenance not approved by Direct Healthcare Group.
c) Alterations by the buyer to the original goods.
d) Incorrect means of transportation of the goods.
e) Normal wear and tear.
f) Non Approved uses:
• Sitting on the arms of a chair.
• Sitting on the legrest or footrest of a chair.
• Hitting the chair against people and objects such as walls,
doors, beds, tables, chairs, etc.
• Spilling food, urine, excrement and other matter on the chair
and not cleaning it off within a very short time of spillage
(2 minutes) often causes the chair to smell and become a
health hazard. Also, matter penetrates covering material,
seams and foam.
• Excessive force is often applied to the moving parts of chairs
thereby breaking or bending metal and wood parts.
• Bumping chairs up or down stairs or over obstructions with
a person seated in the chair causes damage to wheels,
framework and upholstery.
2.4. When the Warranty Does Apply:
Direct Healthcare Group will:
a) Rectify the defect
or
b) Where in the opinion of Direct Healthcare Group, rectification is
impossible, the product will be replaced.
2.5. Statutory Rights
Nothing contained in our Terms and Conditions nor in these
guidelines shall affect the statutory rights of the consumer.
2.6. Warning
In this manual, warnings are indicated by symbols. The warning
symbols are accompanied by a heading that indicates the severity
of the danger.
WARNING
Indicates a hazardous situation that could result in
serious injury or death if it is not avoided.
CAUTION
Indicates a hazardous situation that could result in minor
or slight injury if it is not avoided.
IMPORTANT
Indicates a hazardous situation that could result in
damage to property if it is not avoided.
