CP Series Technical Manual
Page - 26
General Information
December 15, 2004
Rev.
3
7. The bypass is
leaking.
This can be determined by testing the
water at a soft water tap. With the water
still running, disconnect the brine line at
the valve and test the water. Water that
tests soft at the brine fitting and hard at
the tap indicates a bypass that is leaking.
Repair or replace the bypass.
8. Brine drum does
not refill or overfills.
The brine valve is set incorrectly.
The brine valve is non-conforming
The brine drum is dirty.
The venturi nozzle is plugged.
The brine elbow screen is plugged.
Set the brine valve according
to instructions on the brine
valve installation sheet in the
owner's pack or tech manual.
Replace the brine valve.
Clean out the brine drum.
Clean out Level 3 venturi
throat and molded venturi
nozzle (Do
not
use a paper
clip!).
Remove and clean brine
elbow screen.
Frequent Regeneration
Problem
Reason
Solution
1. The customer
does not understand
Kinetico units.
If customers previously owned an electric
unit with timer based regeneration, they
may not realize that Kinetico units can
regenerate at any time of the day or night.
Explain to the customer how
the Kinetico softener works.
Emphasize that regeneration
is controlled by the
measurement of water use
rather than on an arbitrary
timed basis.
2. High water usage.
The customer may be using more water
than he realizes.
Obtain a water-bill (if
customer is on a city water
system) and determine how
much water should be used.
Average water consumption
is 75 gallons per day per
person.
3. The unit does
regenerate too
frequently.
Incorrectly labeled meter disc. Verify that
the number of slots on the disc match the
number molded on the disc.
Install the correct meter disc.
