9
Powerline PRO Softeners
Symptom
Probable Cause
Correction
7. Excessive Water
in Brine Tank and/
or Salty Water to
Service
Plugged drain line or drain line
control
Check flow to drain. Clean drain
line flow control screen.
Dirty or damaged brine valve
Clean or replace brine valve.
Plugged injector or screen
Clean or replace injector screen.
Low inlet pressure
Increase pressue to allow injec-
tor to perform properly. (20 psig
minimum)
Excessive brine refill cycle time
Lower brine refil time.
8. Softener Fails to Use
Salt
Check items listed in #1
Improper control valve
programming
Check and reset programming
Plugged/restricted drain line
Clean drain line and/or flow control
button
Injector and/or screen is plugged
Clean or replace injector and screen
No water in brine tank
Check for restriction in BLFC.
Ensure safety float is not stuck.
Check brine tank for leaks.
Water pressure is too low
Line pressure must be at least 20 psi.
Brine line injects air during brine
draw
Check brine line connections for
air leaks
Internal control leak
Call Dealer. Check piston, seals and
spacers for scratches and dents
9. Continuous Flow
To Drain
Foreign material or media in
control
Call Dealer. Clean valve and replace
pistons and seals.
Internal control leak
Same as above.
Valve jammed in backwash or rapid
rinse position
Same as above.
Motor stopped or jammed
Check for jammed piston. Replace
piston and seals. Replace motor if
motor is unresponsive.
Error Codes
There are five (5) error codes that could indicate a possible problem with
the control valve:
Error 2
- Homing slot expected. Valve will start looking for home.
(Normal operation continues)
The following error messages indicate the valve requires service to
continue:
Error 3
- Encoder is not sending a signal
Error 4
- Unable to find homing slot
Error 5
- Motor overload (stalled position or shorted motor)
Error 6
- No motor current
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