8
Troubleshooting Guides
Symptom
Probable Cause
Correction
1. Softener Fails
to Regenerate
Automatically
Power supply plugged into
intermittent or dead power source
Connect to constant power source
Disconnected meter cable
Reconnect cable
Improper control valve
programming
Reset program settings
Defective power supply
Replace power supply
Meter is dirty or defective
Clean or replace assembly
Defective drive motor
Replace motor (contact Dealer)
2. Regeneration at
Wrong Time
Time of day improperly set, due to
power failure
Reset time of day programming
and install 9-volt battery
Regeneration time set improperly
Reset regeneration time
programming
3. Loss of Capacity
Increased raw water hardness
Increased hardness setting
or decreased days between
regeneration
Brine concentration and or / quality
Keep brine tank full at all times.
Clean it yearly. Salt may be
bridged. If using a salt grid plate,
ensure refill water is over it.
Resin Fouling
Call Dealer. Find out how to
confirm it. Clean the resin and
prevent future fouling.
Poor distribution, channeling
(uneven bed surface)
Call Dealer. Check backwash flow.
Regenerate more frequently.
Internal valve leak
Call Dealer. Replace spacers, seals
and/or piston.
Resin age
CallDealer. Check for resin
oxidation caused by chlorine.
Mushy resin.
Resin loss
Call Dealer. Check for correct bed
depth. Broken distributor tube. Air
or gas in bed: well gas eliminator.
Loose brine line.
4. Poor Water Quality
Check items listed in #1, #2 and #3
By-pass valve open
Close by-pass valve
Channeling
Check for too slow or high service
flow. Check for media fouling.
5. High Salt Usgae
High salt setting
Lower brine tank refill time
Excessive water in brine tank
See symptom #7
Constant flow through the unit
Indicates plumbing leak (e.g. toilet
tank)
Regenerating too frequently
Lower hardness setting or increase
says between regeneration.
6. Loss of Water
Pressure
Scaling / fouling of inlet pipe
Clean or replace pipeline.
Pretreat to prevent.
Fouled media
Clean media. Pretreat to prevent.
Improper backwash setting
Backwash more frequently.
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