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WARRANTY
1. Upgrade Bikes Ltd. (hereinafter on referred to as UPGRADE), manufacturer of
Kinesis UK bikes, warrants all its new hardtail bicycles against defects in materials and
workmanship for a period of 2 years. All frames have a 5-year warranty.
2. If any defects are noticed in the bicycle, the Customer must stop using the product
immediately and should report this to the dealer that sold it within 14 days. Using a
damaged bicycle will void the warranty, lead to more extensive damage and may pose a
serious hazard to the rider’s health and life.
3. The warranty period starts from the day when the product is purchased. This purchase
must be documented with the cash receipt plus filled in warranty card (which includes
the following information: date of purchase, serial number of frame, name of bike
model, customer’s name and name of dealer).
4. The warranty applies only to the original owner and is not transferable.
5. Claims under this warranty should be made through the dealer where the bicycle was
purchased.
6. The bicycle should be submitted to a mandatory check-up between the 3rd and 5th
week from date of purchase (or after 50 km of riding) to an authorised bicycle dealer.
The confirmation of this check-up should be documented in the warranty card. Failure
to do this will void the warranty.
7. The warranty is valid only if the bicycle is sold by an authorised dealer in a ready-to-
ride condition.
8. If a certain part of the bicycle will require replacement under this warranty, parts that
are similar in function to the originals shall be provided. It may not always be possible
to provide parts that are identical. The decision if a broken part requires replacement
or repair will be made by the dealer who sold the bicycle. The dealer’s decision will be
conclusive and binding. If a warranty claim for a painted part is grounded, but this part
is not available in the requested colour (either due to discontinuation of the colour line
or due to out of stock situation) DMR bikes reserves the right to replace these parts with
equivalent products in currently available finish.
9. The warranty does not cover normal wear and tear of tyres, chains, brake pads,
bearings, cogs and chainrings. Wheel truing, lubricating, brake adjustment, drive train
adjustment and other typical maintenance procedures are not covered by the warranty
and must be conducted by a professional bicycle workshop at the cost of the customer.
10. The warranty does not cover: labour charges for replacing parts, paint and decals,
Содержание RISE 2020
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