Troubleshooting Tips
COMMAND
REQUIREMENTS FOR VEHICLE TO
ACCEPT AND EXECUTE COMMAND FEATURE LIMITATIONS
Remote
Start Engine
To use Remote Start or Remote Start
with Climate Control feature, all doors,
hood and trunk/liftgate must be
closed and locked
Activate Remote Start or Remote Start with Climate Control
feature at least 10 min. before getting into the vehicle, which
will allow vehicle interior to reach a desired temperature
Remote Stop
Engine
Vehicle engine is on
Vehicle engine was remotely started
Remote Start
Engine with
Climate Control
All Vehicles: Doors closed and locked
Hood and trunk are closed
EV:
Vehicle is plugged in
Optima PHEV:
Vehicle is not
plugged in
Niro PHEV:
No special requirements
K900:
Fuel lamp is not on
If the driver does not enter the vehicle within the 10 minutes,
the Remote Start will turn off the engine
EV:
Will start charging (if not already charging) and uses
battery.
PHEV Vehicles (unplugged):
Requires turning engine on prior
to starting climate features. Utilizes battery then gas engine
based on current battery charge
Niro PHEV (plugged in):
Will start charging (if not already
charging) and uses battery (gas engine will not turn on)
Remote Charging
Start
Vehicle is plugged in
Vehicle is not currently charging
Vehicle will automatically stop charging when charge threshold
met
Remote Charging
Stop
Vehicle is plugged in
Vehicle is currently charging
Remote Horn &
Lights
Doors are closed and locked
Hood and trunk are closed
Only remains on for 2 minutes
No remote off feature
SYMPTOM
SOLUTION
My verifi cation code
is not working
The verfi cation code expires after 20 minutes. Please be sure to use code before time expires. If
requesting code multiple times, please wait atleast 20 minutes between requests
I’ve entered my
verifi cation code
but nothing is
happening
Select the “Submit” button on the vehicle’s head unit. Wait for “UVO is active.” message on vehicle
head unit. Then select “I have entered Verifi cation Code” on your phone
Why isn’t UVO sign-in
taking my logon
credentials
Emails must be 30 characters or less. Passwords cannot contain any special characters
I have an active
account but it is
asking me to enroll
Please verify you are logging in with the same credentials that you used in the head unit. If you
used an email address you will need to log into the app and Kia Owner's Portal (KOP) with the email
address. If you enrolled using your phone number and not your email address, you will need to use
your phone number to log in.
Remote commands
are failing
Making sure the headunit is active, there is a strong signal for both the phone and vehicle, and all pre
conditions are met
My Location is still
not correct
The quickest way to obtain accurate vehicle status through the app is by pressing the refresh button
on the app or refreshing the web page when using the customer web portal
How do you turn on
or off Valet Alerts?
Valet alerts can only be turned on or off in the app in the remote security screen and selecting the man
wearing a hat with the"!". Green indicates valet alerts are ON; and grey indicates valet alerts are OFF
My EV is charging
but it is not
scheduled in
the app
EV vehicles can be scheduled to charge both manually from the head unit along with the use of the
application. Please review the charging scheduled within the Kia Access App (or Kia Owner's Portal)
and the head unit
UVO will not turn on
In order to preserve the vehicle battery, UVO will not turn on seven days after the last ignition was on. You
will need to restart the vehicle with a key fob in order to use UVO again
For questions, call the UVO Call Center at
(844) 886-9411.
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O link
