IMPORTANT USER HINTS
Q. What about the strength and durability of the poles
and joints – can I trust them?
A.
In simple terms yes – you can trust the poles and joints.
The technology has existed for several years. The wall
poles are constructed from tubular steel for rigidity with
the roof poles being constructed from aluminium for
flexibility. The poles are clipped into the joints which are
moulded from nylon with glass filling, which adds
hardness to the nylon. The rivets are brass and the springs
are stainless steel.
Q. Do poles or joints break – and if so what can I do?
A.
It is rare that the poles or joints break when used in
accordance to our instructions. They are extremely
durable and have been tested to exacting standards. We
cannot guarantee that there will never be a breakage but
we can guarantee that we will supply any replacement pole
sections or joints required during the warranty period.
Should you need to rectify a problem joints are simply
unclipped from the pole ends by depressing the retaining
pin found on the underside of the joints. This way a
separate pole or joint can be replaced without the need to
change the whole pole. Any part of a Khyam tent can be
replaced and we always endeavour to keep spare in stock.
Spares are available to take with you whist camping and
can also be obtained at a subsidised rate to allow you the
comfort of insurance without great penalty. Please contact
your stockist. Storm damage is not covered by the Khyam
warranty. If you are travelling to an area not serviced by a
Khyam dealer we recommend you take spares with you.
Q. What about spares – can I get them?
A.
Yes spares should normally be available from your
stockist. In case of difficulty you may contact us directly.
Q. Are KHYAM tents water resistant?
A.
All KHYAM fabrics are coated to withstand a minimum of
200 cms head of water in the hydrostatic head test. This is
the measurement when the fabric is new and in use over a
period of time this level will drop unlike natural fabrics,
which will recover after sewing, synthetic fabrics do not.
You will notice that the majority of seams on your Ridgi-
dome have been tape sealed during manufacture. However
any untapped seams should be sealed before using the tent.
It is important that sealant does not get onto the
mechanism of any zips as it will impair it’s operation and
finally damage the teeth of the zip. Sealant can easily be
applied by erecting your Ridgi-dome and before fitting the
inner tents, moisten the tip of the applicator, apply down
the inside of any untapped seams and around the base of
the inner tent hanging loops to prevent wicking in this area.
Allow at least 48 hours for the sealant to cure. Your
Ridgi-dome should never be packed away until the sealant
is completely dry. Should any of the inner tent hanging
loops wick apply a small amount of the seam sealant on
the outside of the tent covering the area where the loop is
stitched into the main seam
OTHER USEFUL POINTS TO BEAR IN
MIND
1.
Never remove pegs by pulling up on the poles or fabric. By
doing this you may damage the pole ends or feet invalidating
the guarantee. Always use a peg puller or another peg.
2.
If you break a grey foot this can be easily replaced without any
adjustment to the stitching. Replacement feet can be fitted
quickly and easily. A spare foot is included in the repair kit.
3.
All synthetic fabrics will fade over a period of time. This is
caused by ultra violet rays from sunlight and atmospheric
pollution. The weakening of fabric, which can be very
dramatic, is dependant upon the frequency of use and the
conditions during use. Recent loss of the ozone layer will
increase this kind of degradation. With normal weekend and
holiday use, your tent will give you good service if well looked
after, but extended periods of use in bright sunlight can cause
this type of dramatic degradation. If such use is envisaged,
then it would be wise to seek a site which is as shaded as
possible. The better the tent is looked after the longer will be
it’s life. Because of this it is not possible for us to predict nor
guarantee the life of any synthetic fabric. Having said this the
flysheet and inners are replaceable, which can be done as and
when required. Also tent fabrics are capable of being reproofed.
Always follow relevant proofing manufactures instructions
when reproofing your tent.
4.
A common problem experienced by many campers is
condensation. This is caused by moisture in the atmosphere
forming beads or droplets of water when coming into contact
with a cold surface. This may form on the walls of the inner
tent but more likely on the inside of the flysheet. Condensation
can also occur on the groundsheet of the tent particularly under
air mattresses, bedrolls and other equipment. The use of a
KHYAM original stone protections sheet may help to reduce
the problem and will help to protect the sewn in ground sheet.
Always ensure that the stone protection sheet does not protrude
the edge of the flysheet. The storing of wet clothing and other
wet articles inside the tent will also increase the likelihood of
condensation. To reduce condensation as a whole, never cook
in your tent and ensure that the tent is well ventilated at all
times by using the mosquito net doors on the inner tent. Your
Ridgi-dome is vented on each bedroom annexe as well as the
front entrance and side mesh window sections (where
applicable)
5.
When setting up a KHYAM Ridgi-dome always use caution to
prevent any fabric being caught in the pole system. If this does
occur then carefully release the fabric to prevent any rips.
Small rips may be repaired using the enclosed repair kit.
Severe damage will need professional attention.
6.
Do not put your Ridgi-dome away wet or damp for any length
of time as this can create mildew. When packing away your
tent at the end of the season ensure that it is thoroughly aired
and dried out.
7.
Four hanging loops are provided inside the inner tent these
must only be used for either the optional roof lining or
lightweight items such as a small battery torch. On no account
should a naked flame (e.g a gas lamp) or other hot objects be
suspended from this point.
8.
Never cook in your tent. Synthetic fabrics will melt and may
catch fire if they come into contact with a flame or very hot
object. Always take extreme care when cooking near your tent,
e.g Sparks from a barbecue, camp fire etc.
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