Keysight Technologies V2802A Option M81, Руководство пользователя и сервисное руководство

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V2802A Option M81
Keysight Support, Services, and Assistance
Keysight Support, Services, and Assistance
Service and Support Options
There are many other repair and calibration options available from the Keysight
Technologies support organization. These options cover a range of service
agreements with varying response times. Contact Keysight for additional information
on available service agreements for this product.
Contacting Keysight
Assistance with test and measurements needs and information or finding a local
Keysight office are available at:
http://www.keysight.com/find/assist
If you do not have access to the Internet, contact your field engineer.
In any correspondence or telephone conversation, refer to the Keysight product by its
model number and full serial number. With this information, the Keysight
representative can determine the warranty status of your unit.
Shipping Your Product to Keysight for Service or Repair
IMPORTANT Keysight Technologies reserves the right to reformat or replace the internal hard disk
drive in your analyzer as part of its repair. This will erase all user information stored
on the hard disk. It is imperative, therefore, that you make a backup copy of your
critical test data located on the analyzer’s hard disk before shipping it to Keysight for
repair.
If you wish to send your instrument to Keysight Technologies for service or repair:
• To improve turn-around time, return your Distribution unit along with your
analyzer and cables to Keysight so that we may verify the operation of the
complete system.
• Include a complete description of the service requested or of the failure and a
description of any failed test and any error message.
• Remove and retain the front handles and all rack mount hardware. The analyzer
should be sent to Keysight in the same configuration as it was originally shipped.
• Ship the analyzer using the original or comparable antistatic packaging materials.
• Contact Keysight for instructions on where to ship your analyzer.