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3 | TROUBLESHOOTING
BREWER BREWS ONLY A PARTIAL CUP
• Clean the Pod Holder if necessary (refer to page 19).
• The Water Reservoir may have been removed during brewing. Replace the Water Reservoir
and perform a cleansing brew (refer to page 11) without a pod.
• Descale the brewer (refer to pages 25 – 26).
• If you have repeated the descale procedure on your brewer two times and it is still only
brewing a partial cup, contact Customer Service at 1.800.361.5628.
THE TOUCH DISPLAY INDICATES “MORE WATER PLEASE.”
• If the water level is not low, remove the Water Reservoir and empty the water. Then
thoroughly clean (refer to page 18). Fill the Water Reservoir to the MAX FILL line, return it
to the brewer, and ensure it is seated properly in its Base.
THE TOUCH DISPLAY INDICATES “SORRY, BREW INTERRUPTED.”
OR “SORRY, THERE IS A PROBLEM.”
• These screens indicate there are coffee grounds stuck in the Entrance Needle. Use caution
and slowly lift the Handle and remove the pod from the brewer. To release the clogged
needle, use the Brewer Maintanance Accessory included with your brewer. Refer to the
instructions on page 20 or the guide included with the Accessory.
THE K-CUP
®
POD HAS A KEURIG
®
LOGO, BUT TOUCH DISPLAY INDICATES “OOPS!”
• Keurig cannot guarantee that pods without the Keurig
®
logo will work in the
Keurig
®
Plus Series brewer. Some Keurig brand pods produced prior to January 2014 may
not be enabled to work with the Keurig
®
Plus Series brewer. Please contact Customer
Service at 1.800.361.5628 for a solution.
STILL HAVING TROUBLE? VISIT KEURIG.CA FOR MORE INFORMATION.
BREWER DOES NOT HAVE POWER
• Plug the brewer into an independent outlet without dimmer control.
• Check to be sure that the brewer is plugged in securely.
• Plug the brewer into a different outlet.
• Reset your home’s circuit breaker if necessary.
• Press and hold the Power button and ensure the Touch Display is illuminated.
BREWER WILL NOT BREW
• After placing a pod in the Pod Holder, make sure the Handle is lowered completely and the
Touch Display displays the appropriate brew screen. Follow the brewing instructions in
SECTION 1 (refer to pages 10 – 11).
• If the Touch Display indicates “More Water Please.” add water to the Water Reservoir or
make sure the Water Reservoir is seated properly in its Base.
• If the Touch Display indicates “More Water Please.” even after refilling, remove the Water
Reservoir and empty the water. Then thoroughly clean (refer to page 18). Fill the Water
Reservoir to the MAX FILL line, return it to the brewer and ensure it is seated properly in
its Base.
• The Pod Holder may need to be cleaned (refer to pages 19) or the brewer may need to be
descaled (refer to pages 25 – 26).
• If you have completed the above procedure two times and this situation persists, contact
Customer Service at 1.800.361.5628.
TROUBLESHOOTING