7
service and customer
care
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If you experience any
problems with the operation
of your appliance, before
requesting assistance refer to
the “troubleshooting guide”
section in the manual or visit
www.kenwoodworld.com.
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Please note that your product
is covered by a warranty, which
complies with all legal provisions
concerning any existing warranty
and consumer rights in the
country where the product was
purchased.
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If your Kenwood product
malfunctions or you find any
defects, please send it or bring
it to an authorised KENWOOD
Service Centre. To find up to date
details of your nearest authorised
KENWOOD Service centre visit
www.kenwoodworld.com or the
website specific to your Country.
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Designed and engineered by
Kenwood in the UK.
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Made in China.
troubleshooting guide
Problem
Cause
Solution
The Blender will not
No Power
Check blender
operate.
plugged in.
Blender not assembled Check blade unit is
correctly.
fully tightened to
the goblet.
Blender or mill leaking
Seal missing.
Check seal is fitted
from blade assembly.
Seal incorrectly fitted.
correctly and not
Seal damaged.
damaged. To obtain
a replacement seal
see “service &
customer care”.
Sealing ring missing from The seal is packed
Unscrew goblet and
blade unit when removed pre-fitted to the blade
check that seal is
from packaging.
unit.
fitted to blade unit.
To obtain a
replacement seal
see “service &
customer care”.
Note: spare seal is
supplied in pack.
If none of the above solve the problem see “Service & Customer Care”.
