31
TROUBLESHOOTING GUIDELINES
These guidelines should be used by a qualifi ed service agent. Call Sears Service at 1-800-4-MY-HOME
®
(1-800-469-4663)
for assistance. Inform the associate that this is a “Flammable Vapor Ignition Resistant” Product.
#
LED STATUS
PROBLEM
SOLUTION
7
8
9
The gas control valve has detected
a problem with the gas valve driver
circuit, internal microprocessor, or
other internal circuits.
1 Turn the power off for 10-20 seconds then on again to
clear these error codes.
2 If any of these error codes persist or cannot be cleared
- replace the gas control valve.
10
The gas control valve has sensed
main burner fl ame out of proper
sequence.
1 Turn the power off for 10-20 seconds then on again to
clear these error codes.
2 Replace the gas control valve if this error code persists.
11
The gas control valve has detected
excessive water temperature in the
tank and has activated the ECO
(energy cut off) high temperature
limit.
1 Turn the power off for 10-20 seconds then on again to
clear these error codes.
2 Replace the gas control valve if the error code persists.
12
The gas control valve has detected
that one or both of the temperature
adjust buttons are stuck.
1 Press and release both temperature adjust buttons
several times - cycle water heater power off and on.
2 Replace the gas control valve if the error code persists.
13
The gas control valve has detected
the water temperature sensor
(located in the control valve's
immersion probe) is either open or
shorted.
1 Turn the power off for 10-20 seconds then on again to
clear these error codes.
2 Replace the gas control valve if the error code persists.
14
The gas control valve has detected
the FV (fl ammable vapor) sensor is
either open or shorted.
1 Ensure all FV sensor wiring is correct and the igniter
assembly plug and socket connections on the bottom
of the gas control valve are making good contact.
2 Replace the FV sensor.
15
The gas control valve has detected
the presence of fl ammable vapors
from the FV (fl ammable vapor)
sensor.
1 Do not touch any electrical switch, do not use any
phone in your building, and do not try to light any
appliance.
2 Smell around the water heater to ensure there are no
gas leaks at the gas control valve, in the supply gas
line(s), or any other type of fl ammable vapor(s) in the
area.
3 Carefully inspect the area surrounding the water heater
for any substances such as gasoline, paint, paint
thinners, varnish, or cleaners that could emit fl ammable
vapors. Remove anything that can potentially emit
fl ammable vapors from the area and store it properly in
a different location.
4 Call the technical information support phone number
shown on the water heater labeling for further
assistance.
16
The gas control valve has detected
the air pressure switch circuit is
opening repeatedly during one
heating cycle.
LDO (Lint, Dust, and Oil) lockout
condition.
1 On models equipped with a dilution air intake screen on
the blower assembly - check/clean this screen.
2 On models equipped with a combustion air intake
screen on the base ring (bottom) of the water heater -
check/clean the screen.
3 Ensure intake air screen(s) on models so equipped are
not obstructed.
