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Review the table for solutions to minor performance problems. Any service needed, other
than maintenance described in this Use & Care Guide, should be performed b
y a qualifi
ed
service dealer.
TROUBLESHOOTING
WARNING
Disconnect electrical supply before performing maintenance to the vacuum cleaner.
Failure to do so could result in electrical shock or personal injury.
PROBLEM
POSSIBLE CAUSE
SOLUTION
A.
Vacuum will not
turn on.
1. Battery may be depleted.
2. Wrong charger being used.
3. The motorized brush roll is jammed.
4. Battery not installed completely.
1. Charge the battery as instructed on page 11.
2. Be sure to use only the charger supplied with your
product.
3. Remove obstruction. Follow instructions on page 15.
4. Be sure battery is correctly aligned and completely
installed into hand vacuum.
B. Battery charge
indicator does not
illuminate.
1. Battery may be depleted.
2. Charge adapter is not plugged in.
3. The battery charger base is not
fully inserted into charging dock.
4. Debris accumulated on the metal
charger contacts on hand vacuum,
main body, or battery contacts.
5. The electrical outlet is not working.
6. The temperature of cell surface is
overheated.
1. Charge the battery as instructed on page 11.
2. Be sure the charger adapter is plugged completely
into the outlet and the charging base port.
3. Be sure the battery charger base is completely
inserted into charging dock.
4. Be sure the metal pins on the dock are accurately
lined up with the metal charging contacts on the
hand vacuum and no debris has accumulated.
5. Ensure that the outlet is supplying power to the
charger.
6. Charge the battery after the battery has cooled
down to the normal temperature (45 minutes).
C. Motorized nozzle
brushroll not
turning.
1. Brush roll is jammed.
2. Brush roll is not installed properly.
3. Nozzle motor is spinning, but the
brush roll is not rotating.
1. Remove obstruction. Follow instructions on page 15.
2. Remove and reinstall brush roll. See instructions on
page 15.
3. Belt is broken.
D. Vacuum not picking
up or suction
power is weak.
1. Dust cup is full.
2. Filter needs cleaning.
3. Filter needs to be replaced.
4. Battery may be depleted.
1. Empty dust cup.
2. Follo
w filter cl
eaning instructions on page 14.
3. To purchase parts call 1-844-202-9924.
4. Charge the battery as instructed on page 11.
E. Dust escapes from
vacuum.
1. Filter is missing or installed
incorrectly.
2. Filter is damaged and needs to be
replaced.
3. Pr
e-filter is missing or is install
ed
incorrectly.
1. Che
ck filter
for correct installation. See page 14.
2. To purchase parts call 1-844-202-9924.
3. Reinstall correctly as instructed on page 14.
F. Vacuum turns o
ff
on
its own.
1. Battery may be depleted.
2. The battery is overheated.
3. The brush motor is overloaded or
brush roll is blocked.
4. The suction inlet or hose is blocked
or sealed.
5. Excessive loading on Brush Roll
brush.
1. Charge the battery as instructed on page 11.
2. Charge the battery after the battery has cooled
down to the normal temperature (45 minutes).
3. Remove obstruction from brush, cool down the
unit to ambient temperature, then re-start. Follow
instructions on page 15.
4. Remove obstruction then re-start.
5. Turn v
acuum off and
re-start.
G. Motor stops when
pressing the Easy-
Cut button.
1. Excessive hair or string has bound
the brush roll.
1. Remove brush roll. See page 15.
2. Clean or replace brush roll.
