15
TROUBLESHOOTING
First try the solutions suggested here and possibly avoid the cost of a service call...
Dishwasher is not operating properly
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Dishwasher does not run or stops during a cycle
Is the door closed tightly and latched?
Is the right cycle selected? Refer to the “Cycle
Selection Charts.”
Is there power to the dishwasher? Has a household
fuse blown, or has a circuit breaker tripped? Replace
the fuse or reset the circuit breaker. If the problem
continues, call an electrician.
Has the motor stopped due to an overload? The motor
automatically resets itself within a few minutes. If it
does not restart, call for service.
Is the water shutoff valve (if installed) turned on?
It is normal for certain cycles to repeatedly pause for
several seconds during the wash cycle.
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Dishwasher will not fill
Is the overfill protection float able to move up and
down freely? Press down to release.
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Dishwasher seems to run too long
Is the water supplied to the dishwasher hot enough?
The dishwasher runs longer while heating water. Refer
to the “Dishwasher Efficiency Tips” section.
A delay automatically occurs in some wash and rinse
cycles until the water reaches the proper temperature.
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Water remains in the dishwasher
Is the cycle complete?
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Detergent remains in the covered section of the
dispenser
Is the cycle complete?
Is the detergent lump-free? Replace detergent if
necessary.
Is the bottom rack installed properly with the bumpers
(on some models) in the front? Refer to the “Parts and
Features” section. Reinstall the rack if necessary.
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White residue on the front of the access panel
Was too much detergent used? Refer to the “Detergent
Dispenser” section.
Is the brand of detergent making excess foam? Try a
different brand to reduce foaming and eliminate
buildup.
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Odor in the dishwasher
Are dishes washed only every 2 or 3 days? Run a rinse
cycle once or twice a day until you have a full load.
Does the dishwasher have a new plastic smell? Run a
vinegar rinse as described in “Spotting and filming on
dishes” later in this Troubleshooting guide.
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Condensation on the kitchen counter (built-in
models)
Is the dishwasher aligned with the countertop?
Moisture from the vent in the dishwasher console can
form on the counter. Refer to the Installation
Instructions for more information.
Dishes are not completely clean
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Food soil left on the dishes
Is the dishwasher loaded correctly? Refer to the
“Dishwasher Loading” section.
Is the water temperature too low? For best
dishwashing results, water should be 120°F (49°C) as it
enters the dishwasher. Refer to the “Dishwasher
Efficiency Tips” section.
Did you use the correct amount of fresh detergent? Use
recommended dishwasher detergents only. Refer to the
“Detergent Dispenser” section. Detergent must be
fresh to be effective. Store detergent in a cool, dry area.
Heavy soil and/or hard water generally require extra
detergent.
Do you have hard water? You may need to increase the
amount of detergent you are using. Refer to the
“Detergent Dispenser” section. Also, you may need to
switch to a detergent with a phosphorus content of
8.7%.
Is detergent caked in dispenser? Use fresh detergent
only. Do not allow detergent to sit for several hours in a
wet dispenser. Clean dispenser when caked detergent
is present.
Is the pump or spray arm clogged by labels from
bottles and cans?
Is the home water pressure high enough for proper
dishwasher filling? Home water pressure should be 20
to 120 psi (138 to 828 kPa) for proper dishwasher fill. If
you have questions about your water pressure, call a
licensed, qualified plumber.
Are high suds slowing the wash arm? Do not use soap
or laundry detergents. Use recommended dishwasher
detergents only.
