17
If you experience
Possible causes
Solution
First try the solutions suggested here
for assistance and to possibly avoid a service call.
Washer not performing as expected (cont.)
TROUBLESHOOTING
Not cleaning or
removing stains
Washer senses load size and adds correct amount of water.
This is normal and necessary for clothes to move.
Do not add more water to washer. Added water lifts the laundry
off the washplate, resulting in less effective cleaning.
Wash load not completely
covered in water.
Added more water to washer.
Washer is less efficient at cleaning when load is tightly packed.
Load garments in loose heaps evenly around the washplate.
Do not load garments directly over the center of the washplate.
Load with dry items only.
Add only 1 or 2 garments after washer has started.
Washer not loaded properly.
Not using HE detergent or using too
much HE detergent.
Not using correct cycle for fabric type.
Not using dispensers.
Not washing like colors together.
The suds from regular detergent can keep washer from
operating correctly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow manufacturer’s directions
based on load size and soil level.
Use a higher soil level cycle option and warmer wash
temperature to improve cleaning.
Use Whites and Heavy Duty cycle for tough cleaning. See the
“Cycle Guide” to match your load with the best cycle.
Use dispensers to avoid chlorine bleach and fabric softener
staining.
Load dispensers before starting a cycle.
Avoid overfilling.
Wash like colors together and remove promptly after the cycle
is complete to avoid dye transfer.
Do not add products directly onto load.
It is normal for small amounts of water to remain in dispenser.
Small amount
of water still in
dispenser after
cycle
Normal dispenser operation.
Fabric damage
Sharp items were in pockets during
wash cycle.
Empty pockets, zip zippers, and snap or hook fasteners before
washing to avoid snags and tears.
Strings and straps could have tangled.
Tie all strings and straps before starting wash load.
Items may have been damaged before
washing.
Mend rips and broken threads in seams before washing.
Fabric damage can occur if washer
is tightly packed.
Load garments in loose heaps evenly around the washplate. Do not
load garments directly over the center of the washplate. Load with
dry items only.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 garments after washer is started.
Clogged dispensers or laundry
products dispensing too soon.
Do not overfill dispenser, which causes immediate dispensing.
Always select Fabric Softener option to assure proper dispensing.
Load dispensers before starting a cycle.
Homes with low water pressure may result in residual powder
in the dispenser. To avoid, select a warmer wash temperature if
possible, depending on your load, or use liquid HE detergent.
Use only liquid chlorine bleach in the bleach dispenser.
In wash water temperatures colder than 60° F (15.6° C), some
detergents do not dissolve well. Soils may be difficult to remove.
To avoid, select a warmer wash temperature if possible,
depending on your load, or use liquid HE detergent.
Incorrect dispenser
operation
Residual powder in dispenser.
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