26
BEFORE CALLING FOR SERVICE (continued)
Problem
Possible Cause
Solutions
Washer will not drain water
Kinked drain hose.
Drain located higher than 51 in.
above the floor.
Ensure that the drain hose is not kinked.
Make sure that the drain hose is no higher
than 51 inches above the bottom of the
washer.
Poor stain removal
Proper options not selected.
Previously set stains.
Heavier soils and tougher stains may require
extra cleaning power. Select SOAK to boost
the cleaning power of the selected cycle.
Articles that have previously been washed
may have stains that have been set. These
stains may be difficult to remove and may
require hand washing or pre-treating to aid in
stain removal.
Incomplete or no dispensing
of detergent
Too much detergent used.
Detergent compartment is clogged.
Insufficient water supply.
Normal residue.
Make sure that the suggested amount of
detergent is used per the manufacturer's
recommendations. You may also dilute the
detergent with water to the maximum fill line
on the compartment to avoid clogging. Use
only HE (High-Efficiency) detergent.
NOTE:
Always use as little detergent as
possible. High-Efficiency washers need very
little detergent to achieve optimum results.
Using too much detergent will cause poor
wash and rinse performance and may
contribute to odors in washer.
Detergent and fabric softener may build up in
the dispenser drawer. Remove the drawer and
inserts and check for buildup once or twice a
month.
Make sure that both hot and cold water
faucets are turned on all the way.
It is normal for a small amount of detergent
to remain in the dispenser. If this residue
builds up it can Interfere with normal
dispensing of products. Refer to the cleaning
Instructions.
Water leaks every load
Hoses not installed correctly.
Check all fill and drain hose connections to
ensure that they are tight and secure.
TROUBLESHOOTING GUIDE
Kenmore 세탁기 111.2914#(EN).indd 26
2021-05-14 오후 5:56:22
