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BEFORE CALLING FOR SERVICE (continued)

Problem

Possible Cause

Solutions

Excessive sudsing

Too much detergent or incorrect

detergent.

HE detergents are formulated specifically for High-

Efficiency washers and contain suds-reducing

agents. Only use detergent with the High-

Efficency (HE) logo. For detergent quantities

refer to the How to Use section.

Staining

Softener dispensed too soon

Bleach or softener was added

directly to the wash load in the tub.

Washer was not unloaded promptly.

Clothes were not properly sorted.

Dispenser compartment is overfilled causing

softener to dispense immediately.

Dispenser drawer closed too quickly causing

softener to dispense immediately.

Always use the dispensers to ensure that laundry

products are properly dispensed at the right

time in the cycle.

Always remove items from the washer as soon as

possible after the cycle is complete.

Always wash dark colors separately from light

colors and whites to prevent discoloration.

Never wash heavily soiled items washed with

lightly soiled items

Washer will not turn ON

NOTE:

If the washer stopped during

a cycle due to a loss of power, the

washer will resume the cycle where it

stopped when the power is restored.

Power cord is not properly plugged in.

House fuse is blown, circuit breaker has

tripped, or power outage has occurred.

House fuse is blown, circuit breaker has

tripped, due to multiple appliances on

one outlet.

Make sure that the plug is plugged securely into

a grounded, 3-prong, 120-VAC, 60 Hz outlet.

Reset circuit breaker or replace fuse. Do not

increase fuse capacity. If the problem is a circuit

overload, have it corrected by a qualified

electrician.

Reset circuit breaker or replace fuse. If more

than one appliance is connected to the outlet,

call an electrician to have an additional circuit

installed.

Wash cycle time is longer than usual

The washer automatically adjusts the

wash time for the amount of laundry,

water pressure and other operating

conditions.

This is normal. The washer adjusts cycle time

automatically to provide optimal results for the

selected cycle. The time remaining shown in the

display is only an estimate. Actual time may

vary.

Musty or mildewy odor in washer

Incorrect or too much detergent has

been used.

Inside of tub was not cleaned properly.

Use only High-Efficiency (HE) detergent in

accordance with the manufacturer's instructions.

Run the CLEAN WASHER cycle regularly.

Water leaks

Oversudsing of detergent.

Oversudsing may create leaks, and may be

caused by the type and amount of detergent

used. High-Efficiency detergent is the only

detergent recommended. Make sure that

detergent and any additives are put into the

correct dispenser compartments. The normal

amount of detergent to use is ¼ to ½ of

the maximum amount recommended by the

detergent manufacturer. Always reduce the

amount of detergent if the load is small or

lightly soiled, or if your water is very soft.

Never use more than the maximum amount

recommended by the detergent manufacturer.

TROUBLESHOOTING GUIDE

Kenmore 세탁기 111.2914#(EN).indd 24

2021-05-14 오후 5:56:22

Содержание 111.2914

Страница 1: ...tic Washer color number Transform SR Brands Management LLC Hoffman Estates IL 60179 www kenmore com For best results a low sudsing HE High Efficiency Detergent made for high efficiency washers must be used Kenmore 세탁기 111 2914 EN indd 1 2021 05 14 오후 5 56 17 ...

Страница 2: ...About the Dispensers 18 Detergent and Dispenser Use 19 CARE AND CLEANING Regular Cleaning 20 Maintenance 21 Cleaning the Washer 22 TROUBLESHOOTING GUIDE Normal Sounds You May Hear 23 Before Calling for Service 23 Product Specifications 28 Wiring Diagram 28 WARRANTY 29 SERVICE Back Cover In the space below record the date of purchase model and serial number of your product You will find the model a...

Страница 3: ...l hot water faucets and let the water flow from each for several minutes This will release any accumulated hydrogen gas As the gas is flammable do not smoke or use an open flame during this time Do not allow children to play on or in the washer Close supervision of children is necessary when the washer is used near children Before your washer is removed from service or discarded remove the lid to ...

Страница 4: ...d 3 prong outlet Failure to follow these warnings can cause serious injury fire electric shock or death appliance from the power supply Failure to follow this warning can cause serious injury fire electric shock or death Do not combine detergents fabric softeners and or other laundry products from different manufacurers for use in a load unless specified on the fabric label Do not mix chlorine ble...

Страница 5: ...the equipment grounding conductor can result in risk of electric shock Check with a qualified electrician or service technician if you are in doubt as to whether the appliance is properly grounded Do not modify the plug provided with the appliance If it does not fit the outlet have a proper outlet installed by a qualified electrician Failure to follow these warnings can cause serious injury fire e...

Страница 6: ... and is designed to be water resistant E BLEACH DISPENSER The bleach dispenser compartment immediately adds liquid bleach as the tub fills with water safely diluting the bleach F DISPENSER DRAWER Add detergent or softener to the main wash compartment of the dispenser drawer Cleaning products are dispensed automatically at the proper time during the wash cycle Cold Water Inlet valve Hot Water Inlet...

Страница 7: ...t is not covered by the product warranty Power Outlet The power outlet must be within 60 in 1 5 m of either side of the washer The appliance and outlet must be positioned so that the plug is easily accessible Do not overload the outlet with more than one appliance The outlet must be grounded in accordance with current wiring electric codes and regulations Time delay fuse or circuit breaker is reco...

Страница 8: ...e aid of an assistant to lift washer from foam base 2 Save the foam block for future use If the washer must be moved in the future this will help prevent damage to the washer during transportation NOTE To prevent damage do not remove the foam block until the washer is at the final location 3 Unfasten the power cord from the back of the washer TOOLS YOU WILL NEED Adjustable Pliers Kenmore 세탁기 111 2...

Страница 9: ... the water supply hoses to the HOT and COLD water faucets tightly by hand and then tighten another 2 3 turn with pliers 3 Always run a gallon or two of water through each inlet hose to flush dirt scale and other debris out of the water lines Doing so will help prevent future problems with clogged filter screens and will also allow you to verify which hose is hot and which is cold 4 Attach the red ...

Страница 10: ...tandpipe Wall 2 Secure drain hose to laundry tub leg drain standpipe or inlet hoses for wall standpipe with cable tie CONNECT TO THE POWER SUPPLY Washer should be plugged into a 120 VAC 60 Hz grounded 3 pong outlet Plug in the washer WARNING Improper connection of the equipment grounding conductor can result in risk of electric shock Check with a qualified electrician or service technician if you ...

Страница 11: ...ent leg Turn left to increase the height Turn right to decrease the height Height adjusting legs NOTE You may need to use a Unit Leveler Foot if the floor is uneven on the washer back side Place the Foot beneath washer rear leg for leveling How to check the levelness Raise the washer lid to see the bubble level indicator in the left front corner before the bleach dispenser Adjust the height adjust...

Страница 12: ...at the start of the wash cycle for better stain removal Control Lock Press Auto Soak for three seconds to lock the control panel buttons from child use G Chime Press to turn indicator chimes on or off H Soil level Press to select the soil level washing time I Spin Speed Press to select one of four spin speeds or for no spin at end of wash cycle J Wash Temp Depending on the laundry type select Hot ...

Страница 13: ... optional Default settings for the selected cycle can now be changed if desired Use the cycle modifier buttons NOTE To protect your fabrics not all modifiers are available on all cycles A different chime will sound and the LED will not come on if the selection is not allowed Cycle options can also be added by using the option buttons 6 BEGIN CYCLE Press the START PAUSE button to begin the cycle Th...

Страница 14: ...vent musty odors Use the recommended oxygen based whitener detergent Do not use chloride based whiteners Run the Clean Washer cycle only when the tub is empty Any laundry in the tub may be damaged or contaminated with the cleaning product G Cold Clean For washing to prevent laundry discoloration or deformation that may be caused by warm or hot water H Bulky For washing blankets or bulky items Use ...

Страница 15: ...lected 3 Press the Start Pause button Any water in the tub will drain before the spin routine begins WARNING Do not wash waterproof seats or clothes Any type of waterproof material can cause abnormal vibrations since the water is not discharged properly during operation Example of waterproof materials Bed cover raincoat waterproof cover bike or automobile cover aprons ski wear sauna shirts rubber ...

Страница 16: ...rk clothes with light clothes can result in dye transfer or discoloration of the lighter clothes Soil Level Wash heavily soiled clothing together Washing lightly soiled clothing in the same load with heavily soiled clothing could result in poor wash performance for the lightly soiled clothing Fabric Type Delicate articles should not be mixed with heavier or sturdier fabric types Washing delicates ...

Страница 17: ...h as a blanket comforter or bedspread should be washed individually The washer will not fill or operate with the lid open NOTE Use the Bulky cycle for large or bulky items such as poly filled jackets comforters pillows etc These items may not be as absorbent as other laundry items and should be sorted into a separate wash load for optimal results Bulky items should be placed as far down in the tub...

Страница 18: ...o much fabric softener can result in buildup in clothing and the washer Always follow the manufacturer s recommendations when adding fabric softener Do not exceed the maximum fill line Using too much fabric softener may stain clothes Dilute concentrated fabric softeners with warm water Do not exceed the maximum fill line Never pour fabric softener directly onto the load or into the tub Liquid Blea...

Страница 19: ...t For most normal loads no more than 1 4 to 1 2 of cap or scoop of HE detergent should be used NOTE Extra care must be exercised when using 2X and 3X concentrated detergents because even a little bit extra can contribute to the problems mentioned above NOTE Detergents designated as HE compatible may not provide optimal results Using the Softener and Detergent Dispenser To add detergent and fabric ...

Страница 20: ...from the washer after storage run a complete EXPRESS WASH cycle using detergent Do not add laundry to this cycle Removing Mineral Buildup If you live in an area with hard water mineral scale can from on internal components of the washer Use of a water softener is recommended in areas with hard water Use a descaler to remove visible mineral buildup After descaling always run an Express Wash cycle w...

Страница 21: ... to stick open resulting in flooding and or property damage 1 Turn OFF both water faucets completely Unscrew the hot and cold water lines from the back of the washer Inlet Filter 2 Carefully remove the filters from just inside the water valves and soak them in white vinegar or a lime scale remover following the manufacturer s instructions Be careful not to damage the filters while cleaning 3 Rinse...

Страница 22: ...ub block to protect the washer from damage while moving Do not store the washer where it will be exposed to outdoor weather conditions Long Vacations Be sure water supply is shut off at the faucets Follow the instructions if the washer will be exposed to freezing temperatures Dispenser Drawer Detergent and fabric softener may build up in the dispenser drawer Remove the drawer and inserts and check...

Страница 23: ...s solid and does not flex See Flooring in the Installation Requirements Water leaking Inlet hose connection is loose at faucet or washer House drain pipes are clogged Drain hose has come out of drain or is not inserted far enough A large item such as a pillow or blanket is above the top of the tub Check hoses for leaks cracks and splits Check and tighten hose connections The washer pumps out water...

Страница 24: ...plug is plugged securely into a grounded 3 prong 120 VAC 60 Hz outlet Reset circuit breaker or replace fuse Do not increase fuse capacity If the problem is a circuit overload have it corrected by a qualified electrician Reset circuit breaker or replace fuse If more than one appliance is connected to the outlet call an electrician to have an additional circuit installed Wash cycle time is longer th...

Страница 25: ... pressed within four minutes Check another faucet in the house to make sure that household water pressure is adequate If the washer has been exposed to temperatures below freezing for an extended period of time allow it to warm up before pressing the POWER button Otherwise the display will not come on Washer not filling properly Filter clogged Inlet hoses may be kinked Energy efficiency Insufficie...

Страница 26: ...ount of detergent is used per the manufacturer s recommendations You may also dilute the detergent with water to the maximum fill line on the compartment to avoid clogging Use only HE High Efficiency detergent NOTE Always use as little detergent as possible High Efficiency washers need very little detergent to achieve optimum results Using too much detergent will cause poor wash and rinse performa...

Страница 27: ...ontact service at 844 553 6667 No action Buzzer sounds for 10 seconds every 10 minutes MEMS communication error Turn the power off and on again If the same symptoms occur repeatedly contact service at 844 553 6667 Tub does not rotate in spin segment of cycle Are you spin drying one thick or bulky cloth Jeans bath towel thick cotton wear Hard to maintain the balance Add more clothes items to balanc...

Страница 28: ...VE 250V 12A REACTOR W H WH RD WH RD B R B L B R Y W B L O R G R Y W B L YW BK Y W G N R D B L B K R D B L Y W O R G N MB VALVE HOT VALVE CLUTCH MB WASH DRAIN MOTOR DRAIN PUMP PRE VALVE MOTOR DOORLOCK SWITCH SWITCH MAGNET LAMP Option HALL SENSOR VALVE CLUTCH PUMP POWER EMI FILTER Option POWER SOURCE MAIN PCB Y W B L B L W H B L WH RD WH RD WH RD WH RD WH RD WH RD O R W H G R Y W B L Y W YW BK G R W...

Страница 29: ...ting from such installation 4 Damage to or failure of this appliance resulting from installation not performed by Sears authorized service agents including installation that was not in accord with electrical gas or plumbing codes 5 Damage to or failure of this appliance including discoloration or surface rust if it is not correctly operated and maintained according to all supplied instructions 6 D...

Страница 30: ...re Hotline To schedule in home repair service or order replacement parts Para pedir servicio de reparación a domicilio y ordenar piezas 1 844 553 6667 www kenmore com Kenmore 세탁기 111 2914 EN indd 30 2021 05 14 오후 5 56 22 ...

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