14 Troubleshooting
If you think something may be wrong with your refrigerator, you can carry out some easy checks before calling
for service. You may locate the problem, sparing yourself from inconvenience and saving time and money.
Problem
Solution
When your
appliance is
not operating
• Check that the power cord is plugged into the power outlet properly and that the outlet
is switched ‘ON’.
• Try running another appliance from the power outlet. If no power is coming from the outlet
you may have blown a fuse or tripped a circuit of your household power supply.
• Try adjusting the temperature control to a slightly “colder” position.
• It is normal for the freezer fan NOT to operate during the automatic defrost cycle, or for a short time
after the appliance is switched on.
When there
is refrigerator/
freezer noise
Modern refrigerators/freezers with increased storage capacity use high speed compressors. These can
provide a seemingly high level of sound which is quite normal. Normal operational sounds include:
• Occasional gurgling, similar to water boiling.
• Air flow noise (air circulates because of a small fan).
• A popping noise heard during automatic defrost.
Other strange sounds may mean that you need to check and take action. For example, noises may
mean that:
• The cabinet is not level.
• The floor is uneven or weak.
• Bottles are badly placed and rattling.
• There are vibrations from an object on top of or behind or beside the refrigerator.
• The back of the refrigerator cabinet is touching the wall.
Remember it is quite normal for noise to seem louder just after the refrigerator starts operating.
If there are
odours inside
the appliance
• The interior may need cleaning.
• Some foods produce odours.
• Some containers and wrapping can cause odours.
• Ask yourself if the odour started about the same time you started storing something unusual.
When the motor
seems to run more
than expected
Your new appliance provides you with large capacities in both the refrigerator section and the
separate freezer. It is normal for the motor to operate frequently. However, to keep operation to
a minimum, check the following:
• Are doors kept open too long or too often?
• Are controls set too cold? Refer to page 8 “Temperature control”.
• Have large amounts of warm food just recently been stored? Summer, festive seasons and holidays
usually mean a lot more work for your appliance.
• If the day is hot or the room is very warm, the appliance will need to run more than normal.
• The appliance will run more than normal just after you install it or when it has been turned off for a long time.
If the temperature
in the refrigerator
is too warm
• Check that the appliance has enough clearance at the sides, back and top.
Refer to page 4 “Installing your new refrigerator”.
• Refer to page 8 “Temperature control”.
• You may have kept the door open too long or too frequently.
• Food containers or packaging may be holding a door open.
If the temperature
in the refrigerator
is too cold
• Refer to page 8 “Temperature control”.
• Increase the temperature to avoid high energy consumption.
If heavy frosting
occurs in the
freezer
Make sure you fully close the freezer and fridge doors. If the doors are left partly open a heavy frost will
coat the inside of the freezer. If a frost develops, remove it. Take care to properly close the doors and the
frost will not reoccur.
If water drips
on the floor
The defrost water tray, (located on the compressor at the back of the cabinet), may not be properly
positioned, or the drain tube may not be properly positioned to direct water into this tray. You may need
to pull the refrigerator away from the wall to check the tray and tube.
Freezer Door
opens after closing
fridge door
It is normal for the freezer door to momentarily open and re-close when the food compartment door
is closed. If the freezer door stays open, it indicates that the refrigerator cabinet needs to be tilted
backwards a little further. If you call a service person to solve this problem, you will be charged for the
cost of a service call, as this is not a warranty fault.
If you still require service
If you have a problem, and the problem persists after you have made the checks mentioned above, contact your
nearest Electrolux approved Service Centre or the dealer you bought the refrigerator from. Be ready to quote the
model number, 9-digit PNC and 8-digit serial number, which is stated on the label inside the refrigerator compartment.
Troubleshooting
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