2
Unpackaging & Handling
Be sure to carefully inspect the unit before accepting the shipment. If any damage has
occurred document it with the trucking company immediately. Contact your Kellogg
Distributor for additional assistance.
We recommend leaving the unit on its shipping skid until it is moved to the final
instillation site. Make sure the unit is properly handled and secured when moving.
DO NOT UTILIZE THE PUMP OR DRIVE AS A LIFT POINT.
Procedure for Handling Damaged Shipment:
1.
The Customer, as the receiving point, MUST inspect the shipment for damage.
2.
If the shipment is damaged, the customer should note so on the freight bill.
3.
The Customer should request an inspector from the freight company to inspect the
equipment immediately. It is best to send a confirming letter with the following
information:
a.
Freight Bill Number
b.
Date Delivered, with Shipper’s Name & Address
c.
Description of Item(s) Damaged
d.
Description of Damage, with Pictures if Possible
e.
Copy of Customer’s Invoice for the Equipment
4.
After Inspection:
a.
Get a Copy of the Inspection Report
b.
Request the Unit be Shipped Back Free of Charge
c.
Request a Credit For the Original Freight Bill
5.
Call the Distributor and Request a Return Goods Authorization (RGA).
