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14.11 Support

This menu allows you to report issues, give suggestions and make general enquiries.
To access this menu:

1. In the KEF Connect App, tap the Setting icon ( ) at the bottom of the Home

screen.

2. Tap “Support”.

3. Select the type of support you need and proceed as instructed on the screen.

Содержание LS50 Wireless II

Страница 1: ...Table of Contents Setting Up Wi Fi Streaming Using KEF Connect App FAQ and Troubleshooting User Manual LS50 Wireless II...

Страница 2: ...nnection 16 5 Connection and Control Interface 17 5 1 Front Panel 17 5 2 Back Panel 18 5 3 Bottom Panel 20 5 4 Top Panel 21 5 5 Remote Control 22 5 6 KEF Connect App 23 6 Wi Fi Streaming 24 6 1 Wirele...

Страница 3: ...de 43 12 3 Playback Controls 43 13 Playback with Auxiliary Input 44 13 1 Auxiliary Cable Connection 44 13 2 Selecting Auxiliary Mode 45 13 3 Playback Controls 45 14 Using KEF Connect App 46 14 1 Home...

Страница 4: ...Upgrade 66 14 9 1 Automatic Firmware Update 66 14 9 2 Manual Firmware Update 66 14 10 Application 67 14 10 1 Streaming Settings Audio Quality 67 14 10 2 Analytics Improve App Speaker 67 14 11 Support...

Страница 5: ...nd reproducing them to the highest possible quality This legacy continues today with the LS50 Wireless II our compact yet powerful speaker system for the digital music era The new KEF LS50 Wireless II...

Страница 6: ...s to the safety information Failure to do so may result in personal injury or damage to the speakers Retain the user manual and safety information for further use Make sure to include the user manual...

Страница 7: ...e the speakers and accessories out of the packaging 2 Remove the red protective stickers and tabs on the speakers 3 Check to make sure that all parts are included namely Speaker 2 Primary Speaker 1 Se...

Страница 8: ...rk standard IEEE 802 11a b g n ac IPv4 IPv6 Frequency band Dual band 2 4 GHz 5 GHz A 5 GHz Wi Fi network is recommended for stable streaming especially for hi resolution music Connecting to a guest of...

Страница 9: ...nectors A on the back panels of the Primary and Secondary Speakers 2 Connect the power plugs into the power sockets outlets After successful power connections the Wi Fi icon on the top panel of the Pr...

Страница 10: ...i Fi network 1 Search KEFConnect in the App Store or Google Play Store to download and install the KEF Connect App on your iOS or Android device 2 Launch the KEF Connect App on your device and create...

Страница 11: ...onboarded The speakers with the check mark are ready for use If the speakers are connected to the network via a LAN cable Select the speakers with this check mark 4 Select your local Wi Fi network You...

Страница 12: ...by The speakers with the warning sign are not set up yet The speakers with the check mark are ready for use 5 Tap Open Google Home to proceed If your mobile device does not have Google Home you will b...

Страница 13: ...o back to the KEF Connect App to start using the speakers The Wi Fi icon on the top panel of the Primary Speaker is solid white when the speakers are successfully connected After successful connection...

Страница 14: ...mobile device 3 Allow the app to access your device s location when requested 4 Tap Choose a Wi Fi network 5 Select your local Wi Fi network and then tap OK Step 3 5 6 Input the password of your local...

Страница 15: ...ting The Wi Fi icon on the top panel of the Primary Speaker is solid white when the speakers are successfully connected After successful connection you may be prompted if there is a new firmware updat...

Страница 16: ...kers and the listener will depend on how far the Primary Speaker and the Secondary Speaker are separated Try to keep the same distance to the listener to form an equilateral triangle A B C A B C The t...

Страница 17: ...17 Table of Contents Setting Up Wi Fi Streaming Using KEF Connect App FAQ and Troubleshooting 5 Connection and Control Interface 5 1 Front Panel Primary Speaker Secondary Speaker IR receiver...

Страница 18: ...le box through an optical cable C Coaxial input jack Plays audio input from a source e g audio player through a coaxial cable X Auxiliary input jack Plays audio input from a source e g phono stage thr...

Страница 19: ...ed device will be disconnected T Primay Secondary connection port Connects the Primary Speaker and Secondary Speaker with the inter speaker cable S Subwoofer output jack Connects a subwoofer to the sp...

Страница 20: ...pping on a hard surface Additionally four threaded holes M8 1 5 are also available for mounting on a stand remove the rubber feet first before mounting For the best sound performance and cable managem...

Страница 21: ...EF Connect App FAQ and Troubleshooting 5 4 Top Panel Control buttons and mode indicators are found on the top panel of the Primary Speaker Wi Fi Volume up Bluetooth TV Optical Coaxial Auxiliary Mute V...

Страница 22: ...ry compartment before use To do so slide open the battery compartment cover on the back and insert the batteries into the compartment according to the polarity Close the battery compartment cover when...

Страница 23: ...turn on off the speakers switch sound sources and access and play back your streaming and locally stored music Turn on off the speakers and switch sources Shortcuts to music contents music streaming...

Страница 24: ...reless streaming protocols 6 1 1 AirPlay 2 AirPlay 2 lets you share audio output from Apple devices to the speakers 1 Start music or video playback on your iOS device 2 For music streaming tap the Air...

Страница 25: ...is Chromecast enabled you can stream audio output from the device to the speakers 1 Start music or video playback on your Chromecast enabled device 2 In the Google Home App tap KEF LS50 Wireless II or...

Страница 26: ...g services and Dropbox to create a searchable surfable magazine about your music The speakers are Roon Ready 1 Enable the speakers in the Audio menu Note KEF LS50 Wireless II will be Roon Ready soon 2...

Страница 27: ...ast streaming service that gives you access to millions of songs and other content from artists all over the world The speakers are ready for Spotify Connect 1 Browse and select music to play in the S...

Страница 28: ...services QPlay lets you stream music directly from the QQ Music App The speakers are ready for the QPlay feature 1 To stream music launch the QQ Music App and enable QPlay in the settings 2 Browse and...

Страница 29: ...App to play hi resolution audio A valid Hi Fi tier subscription is required 6 1 5 2 Amazon Music Amazon Music is a music streaming platform and online music store operated by Amazon You can access yo...

Страница 30: ...rnet Radio The KEF Connect App offers access to thousands of Internet radio stations which provide digital radio service via the Internet 6 1 5 7 Podcast The KEF Connect App offers access to loads of...

Страница 31: ...ard to music media apps on your mobile devices App Wireless streaming protocol AirPlay 2 Chromecast ROON Ready Music streaming app native protocol KEF Connect App Bluetooth Spotify Spotify Connect TID...

Страница 32: ...of the same audio output at the same time You can control the volume of the speakers individually or together as a group 7 2 Chromecast You can group the speakers and Chromecast devices together for s...

Страница 33: ...33 Table of Contents Setting Up Wi Fi Streaming Using KEF Connect App FAQ and Troubleshooting 5 Tap Next 6 Enter a name for your group 7 Tap Save...

Страница 34: ...nes can only be grouped with other zones of the same type e g RAAT AirPlay etc 1 To group zones select the zone you are controlling in desktop and tablet interface by clicking the Zone Picker in the f...

Страница 35: ...iri to control playback e g skipping tracks controlling the volume level while your mobile device is streaming music to the speakers Hey Siri Hey Google 8 2 Google Assistant You can use Google Assista...

Страница 36: ...ol You can assign the Bluetooth mode as a second wake up source to turn on the speakers automatically when there is audio input through Bluetooth connection See chapter Power Saver Second Wake Up Sour...

Страница 37: ...oth icon will stay lit The speakers remember your last paired Bluetooth device Once Bluetooth mode is selected the speakers will automatically connect with your last paired device if it is around 9 3...

Страница 38: ...r local network before HDMI connection The speakers are also backward compatible with ARC and HDMI CEC 10 1 HDMI Cable Connection Connect the HDMI output port of your TV and the TV port V on the back...

Страница 39: ...If no HDMI cable is conected to the speakers and TV mode is selected the TV icon will keep pulsing The TV icon is lit when HDMI connection is established You can assign TV mode as a second wake up sou...

Страница 40: ...devices with coaxial output e g DVD CD player to the speakers through a coaxial cable The speakers must always be first connected to your local network before coaxial connection 11 1 Coaxial Cable Co...

Страница 41: ...ker Or press the source button on the remote control The CX icon is lit when Coaxial mode is selected You can assign Coaxial mode as a second wake up source to turn on the speakers automatically when...

Страница 42: ...speakers through an optical cable The speakers must always be first connected to your local network before optical connection 12 1 Optical Cable Connection Connect the optical output jack of your dev...

Страница 43: ...peaker Or press the source button on the remote control The OPT icon is lit when Optical mode is selected You can assign Optical mode as a second wake up source to turn on the speakers automatically w...

Страница 44: ...mm audio output e g turntables computers portable music players to the speakers through an audio cable The speakers must always be first connected to your local network before auxiliary connection 13...

Страница 45: ...peaker Or press the source button on the remote control The AUX icon is lit when Auxiliary mode is selected You can assign Auxiliary mode as a second wake up source to turn on the speakers automatical...

Страница 46: ...pply EQ settings turn on off the speakers switch sound sources and access and play back your music streaming services 14 1 Home 14 1 1 Overview Turn on off the speakers and switch sources Shortcuts to...

Страница 47: ...s under Remote Control to directly turn on the speakers from that particular source or change the sound source To turn off the speakers tap the active source button 14 3 Music Contents The KEF Connect...

Страница 48: ...App FAQ and Troubleshooting 14 3 1 Playing Music from Music Streaming Services 14 3 1 1 Amazon Music 1 To stream music tap Amazon Music under Music in the Cloud in the KEF Connect App 2 Login to your...

Страница 49: ...p Wi Fi Streaming Using KEF Connect App FAQ and Troubleshooting 14 3 1 2 Deezer 1 To stream music tap Deezer under Music in the Cloud in the KEF Connect App 2 Login to your Deezer account 3 Browse and...

Страница 50: ...Up Wi Fi Streaming Using KEF Connect App FAQ and Troubleshooting 14 3 1 3 Qobuz 1 To stream music tap Qobuz under Music in the Cloud in the KEF Connect App 2 Login to your Qobuz account 3 Browse and p...

Страница 51: ...fy Through the KEF Connect App you can be prompted to the Spotify App on your device to stream music to the speakers See chapter Spotify Connect 14 3 1 5 TIDAL 1 To stream music tap TIDAL under Music...

Страница 52: ...Internet Radio 1 To access Internet radio tap Radio stations under Live Stream in the KEF Connect App 2 Browse and play a radio station to start streaming 14 3 1 7 Podcast 1 To access podcast content...

Страница 53: ...that these features may not be available to all music sources and there may be slight differences in the control interface 14 3 2 1 Playback Screen Previous next Play pause Track scroll Options Repea...

Страница 54: ...g as Favourites In the playback screen tap the favourite icon to select or deselect an item music podcast radio station as favourites Alternatively tap the option icon and then select Add to Favorites...

Страница 55: ...ce tap Playlists in the main menu Creating a Playlist 1 In the current music source tap Playlists in the main menu 2 Tap Create new playlist 3 Create a name for the playlist and then tap Create Adding...

Страница 56: ...Connect App FAQ and Troubleshooting Editing a Playlist 1 In the playback screen of the track to be removed tap the option icon 2 Tap Remove from playlist Deleting a Playlist 1 In the playlist tap the...

Страница 57: ...KEF Connect App tap the EQ settings icon at the bottom of the Home screen to access EQ settings The settings include Desk Mode On Off 10 0 dB to 0 0 dB Wall Mode On Off 10 0 dB to 0 0 dB Treble Trim...

Страница 58: ...move towards lively to tame harshness How large is your room Expert Mode Bass Extension This setting adjusts the bass extension of the speakers The larger the room selected the lower the roll off poin...

Страница 59: ...oting 14 5 Profile This menu allows you to edit your personal details account name and profile picture of your registered user account 1 In the KEF Connect App tap the Setting icon at the bottom of th...

Страница 60: ...e for selection 1 In the KEF Connect App tap the Setting icon at the bottom of the Home screen 2 Tap the name of the connected speakers 3 Select another pair of speakers for control and streaming Not...

Страница 61: ...speakers and disconnect the speakers from the KEF Connect App 1 In the KEF Connect App tap the Setting icon at the bottom of the Home screen 2 Tap the name of the connected speakers 3 Tap the info ico...

Страница 62: ...ode This setting determines how long ECO 20 30 or 60 min the speakers will remain idle before automatically entering Standby Mode If never is selected the speakers must be manually turned off 14 7 2 P...

Страница 63: ...onnection ports on the back panels of the speakers Once the cable is connected enable this setting to enable Cable mode and disable the wireless connection Cable Mode is required recommended when You...

Страница 64: ...will be displayed during playback Slider The volume control will be displayed as a slider for adjustment Tap the speaker icon on the left to mute or restore audio output from the speakers The volume...

Страница 65: ...setting allows you to configure the volume steps for each single press of the physical volume buttons of your device 14 8 4 Maximum Volume This setting allows you to configure the maximum level when...

Страница 66: ...e required to update the firmware if a new version is available Follow the instructions in the KEF Connect App to complete the update process 14 9 2 Manual Firmware Update This menu allows you to manu...

Страница 67: ...ct the audio quality for music streaming Hi Fi Hi Fi quality Always select this setting for the best audio quality The highest quality depends on the music streaming service and your subscription High...

Страница 68: ...ing 14 11 Support This menu allows you to report issues give suggestions and make general enquiries To access this menu 1 In the KEF Connect App tap the Setting icon at the bottom of the Home screen 2...

Страница 69: ...rs Never immerse the speakers in water or other liquids NOTICE Risk of damage Improper handling of the speakers may result in damage Do not use any aggressive cleaners brushes with metal or nylon bris...

Страница 70: ...of being used at some point in time dispose of them in accordance with the regulations in force in your city or county This ensures that old appliances are recycled in a professional manner and also r...

Страница 71: ...routers mobile hotspots will work but may also consume a lot of battery power and mobile data 3 Can I use a mesh router Yes we have tested the most popular mesh routers and they are working well with...

Страница 72: ...ready paired in the factory If you do not hear any sound from the Secondary Speaker see chapter Troubleshooting 8 What is the puropse of the ethernet cable in the packaging box Use this inter speaker...

Страница 73: ...romecast ROON Ready Music streaming app native protocol KEF Connect App Bluetooth Spotify Spotify Connect TIDAL TIDAL Connect QQ Music QPlay Apple Music Amazon Music Deezer Qobuz Internet radio Audio...

Страница 74: ...e KEF Connect App go to Settings Support To let us better understand the bug or issue please provide a descriptive report 4 There is no sound from both speakers Check if the speakers are already turne...

Страница 75: ...ion differently e g Anynet for Samsung Simplink for LG please check the user manual of your TV on how to turn on HDMI connection for your TV Once the HDMI CEC connection is enabled the TV icon on the...

Страница 76: ...and expanding our database for radio stations and podcasts Please use the Support function in the KEF Connect App and send us the RSS link of the website After verification we will add it to our datab...

Страница 77: ...connected to a Wi Fi network Wi Fi icon is solid white The speakers are unable to connect to a Wi Fi network Wi Fi icon is blinking amber slowly Bluetooth discovery mode The speakers are ready to pai...

Страница 78: ...Do not press the Reset button R on the Primary Speaker 1 Pull the power cables from both speakers 2 Wait approximately 60 seconds 3 Plug the power cables back to both speakers 4 Perform the firmware...

Страница 79: ...r per speaker LF 280 W HF 100 W Amplifier class per speaker LF Class D HF Class AB Max SPL measured at 1m 108 dB Wireless streaming features AirPlay 2 Google Chromecast ROON Ready UPnP Compatible Blue...

Страница 80: ...A service RJ45 Ethernet interspeaker Output RCA Subwoofer output RCA Subwoofer output Wi Fi network standard IEEE 802 11a b g n ac IPv4 IPv6 Wi Fi network frequency band Dual band 2 4 GHz 5 GHz Metama...

Страница 81: ...registered trademark of Access Industries Google Play store and Chromecast are registered trademarks of Google LLC Qobuz is a registered trademark of Xandrie SA QQ Music is a registered trademark of...

Страница 82: ...sibly to promote the sustainable reuse of material resources To dispose of your used device please use the proper collection system or contact the retailer where the product was purchased they may be...

Страница 83: ...e sea level China RoHS China This product contains certain hazardous substances and can be used safely during its environmental friendly use period 10 years The product should enter into the recycling...

Страница 84: ...the command codes required Code Format NEC Factory Code 0x01 Functions Function codes 1 Power on off toggle 0x40 2 Mute un mute toggle 0x20 3 Play Pause 0x18 4 Forward 0x52 5 Next source 0x58 6 Volume...

Страница 85: ...For more support please visit kef com...

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